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The Opioid Epidemic and Libraries:
Challenges, Resources, and More
Chera Kowalski & Cindy Grove
Monday, December 11, 2017
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
 Use the Chat
Space to ask the
presenter
questions and
discuss with your
fellow attendees.
Chat Space
 If you do not see
the chat window,
please hit the
“Chat” icon in
the upper right-
hand corner.
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Click on the “Send to”
pulldown window beneath
the chat space, private
chat user “Host”.
Need Help?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
 Q and A Session at the end, type questions into the chat
whenever you have them.
 Depending on how many questions we have, we may not
be able to answer all of them.
 Note: Make sure your chat is set to “Send to:
All participants” when you ask a question.
Q and A Sessions
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Calling in and listening via phone
(Note: This is a Toll Number)
Call Using Computer
(Streaming Through Your Computer Speakers)
Two Options for Audio
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
To call in, go to “Communicate” and select “Audio
Connection.” Then click “I Will Call In.”
Calling in
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
If you are having audio problems, you can reconnect by
clicking “Communicate” > “Audio Connection” at the top
of your screen and then selecting either “I will call In” or
“Call Using Computer”
Audio Problems
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
In Order to Disconnect the
Audio Broadcast, open the
“Audio Connection Menu”
by going to “Communicate”
in the top navigation and selecting
“Audio Connection.”
Then select the “Disconnect Audio”
Button.
Disconnecting
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Hear an echo?
If you are listening to the Audio
Broadcast and you hear an echo,
make sure you do not have
two broadcasts running
simultaneously.
If you do,
close one.
Troubleshooting
Audio quality decreases?
If your audio quality decreases, you
can try stopping the broadcast and
reconnecting by clicking
“Communicate > Audio Connection…”
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
#ALLive
Follow the Discussion
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
 You’ll receive an e-mail within 24 hours of each session
giving you access to full archive, which is an audio/video
rendering of the event
 If you want your own copy of the slides, we’ll post them to
slideshare. The URL will be in the follow-up e-mail.
Materials and Archive for Today’s
Event
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Save 10% on Dealing with Substance Abuse in the
Library Workshop
Special Offer
Go to the ALA Store:
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Enter Coupon Code: DWSA10
Expiration: January 11, 2018
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Chera Kowalski
 Adult/Teen Librarian, McPherson Square Library branch of
the Free Library of Philadelphia
Cindy Grove
 Director, Rockport (MA) Public Library
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
 Please tell us about your background with
this topic and how your experience informs
your feelings.
Panelists’ Experience
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Key Challenges
 What do you view as the key challenges
facing librarianship due to the opioid crisis?
Audience:
 What challenges are you currently facing?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Overcoming Stigma
 How can we help overcome the stigma
associated with this issue to assist our
communities and encourage awareness of
this topic?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Communication & Outreach
 How do we speak to the public—both those
involved with the crisis & those who aren’t?
 What sort of language can we use to tell people who
struggle with addiction and their families that we are a
resource?
 What kind of language can we use to help community
members understand what we are doing?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Security & Legal Issues
 What do you do in the event of an
overdose? How should local laws impact
your decisions and actions?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Security & Legal Issues
 How can you find the appropriate comfort
zone between taking action and being
overly intrusive?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Security & Legal Issues
 How can you respond to some of the issues
that can be associated with addiction, such
as theft, abuse, prostitution, etc.?
 How can you make the library a welcoming place for
people dealing with addiction but still control some of
these associated problems?
www.americanlibrarieslive.org
The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove
Training & Resources
 How can we train our staff to handle
situations that deal with this issue and what
helpful resources would you recommend?
Audience:
 Please share any resources that you’ve
found particularly helpful.

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American Libraries Live—The Opioid Epidemic and Libraries: Challenges, Resources, and More (December 2017)

  • 1. PLEASE NOTE: We will be doing audio checks every few minutes, but between audio checks we will not be broadcasting. If you do not hear anything right now, please wait for the next audio check. The Opioid Epidemic and Libraries: Challenges, Resources, and More Chera Kowalski & Cindy Grove Monday, December 11, 2017
  • 2. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove  Use the Chat Space to ask the presenter questions and discuss with your fellow attendees. Chat Space  If you do not see the chat window, please hit the “Chat” icon in the upper right- hand corner.
  • 3. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Click on the “Send to” pulldown window beneath the chat space, private chat user “Host”. Need Help?
  • 4. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove  Q and A Session at the end, type questions into the chat whenever you have them.  Depending on how many questions we have, we may not be able to answer all of them.  Note: Make sure your chat is set to “Send to: All participants” when you ask a question. Q and A Sessions
  • 5. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Calling in and listening via phone (Note: This is a Toll Number) Call Using Computer (Streaming Through Your Computer Speakers) Two Options for Audio
  • 6. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove To call in, go to “Communicate” and select “Audio Connection.” Then click “I Will Call In.” Calling in
  • 7. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove If you are having audio problems, you can reconnect by clicking “Communicate” > “Audio Connection” at the top of your screen and then selecting either “I will call In” or “Call Using Computer” Audio Problems
  • 8. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove In Order to Disconnect the Audio Broadcast, open the “Audio Connection Menu” by going to “Communicate” in the top navigation and selecting “Audio Connection.” Then select the “Disconnect Audio” Button. Disconnecting
  • 9. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Hear an echo? If you are listening to the Audio Broadcast and you hear an echo, make sure you do not have two broadcasts running simultaneously. If you do, close one. Troubleshooting Audio quality decreases? If your audio quality decreases, you can try stopping the broadcast and reconnecting by clicking “Communicate > Audio Connection…”
  • 10. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove #ALLive Follow the Discussion
  • 11. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove  You’ll receive an e-mail within 24 hours of each session giving you access to full archive, which is an audio/video rendering of the event  If you want your own copy of the slides, we’ll post them to slideshare. The URL will be in the follow-up e-mail. Materials and Archive for Today’s Event
  • 12. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Save 10% on Dealing with Substance Abuse in the Library Workshop Special Offer Go to the ALA Store: www.alastore.ala.org Enter Coupon Code: DWSA10 Expiration: January 11, 2018
  • 13. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Chera Kowalski  Adult/Teen Librarian, McPherson Square Library branch of the Free Library of Philadelphia Cindy Grove  Director, Rockport (MA) Public Library
  • 14. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove  Please tell us about your background with this topic and how your experience informs your feelings. Panelists’ Experience
  • 15. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Key Challenges  What do you view as the key challenges facing librarianship due to the opioid crisis? Audience:  What challenges are you currently facing?
  • 16. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Overcoming Stigma  How can we help overcome the stigma associated with this issue to assist our communities and encourage awareness of this topic?
  • 17. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Communication & Outreach  How do we speak to the public—both those involved with the crisis & those who aren’t?  What sort of language can we use to tell people who struggle with addiction and their families that we are a resource?  What kind of language can we use to help community members understand what we are doing?
  • 18. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Security & Legal Issues  What do you do in the event of an overdose? How should local laws impact your decisions and actions?
  • 19. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Security & Legal Issues  How can you find the appropriate comfort zone between taking action and being overly intrusive?
  • 20. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Security & Legal Issues  How can you respond to some of the issues that can be associated with addiction, such as theft, abuse, prostitution, etc.?  How can you make the library a welcoming place for people dealing with addiction but still control some of these associated problems?
  • 21. www.americanlibrarieslive.org The Opioid Epidemic and Libraries: Challenges, Resources, and More | Chera Kowalski & Cindy Grove Training & Resources  How can we train our staff to handle situations that deal with this issue and what helpful resources would you recommend? Audience:  Please share any resources that you’ve found particularly helpful.

Editor's Notes

  1. Okay, it’s 1:00 pm Eastern Time, so we’re going to get started. Thanks for being with us today. I’m Samantha Imburgia, with ALA Publishing, and we’re happy to be bringing you today’s American Libraries Live episode: The Opioid Epidemic and Libraries: Challenges, Resources, and More with Chera Kolawski and Cindy Grove.
  2. You can use the chat area to interact with the presenters and your fellow attendees. The chat space is on the right side of your screen. You’ll see that some chat has already occurred in the area. You can chat in that space at any time. If you do not see the chat window, please hit the “Chat” icon in the upper right-hand corner of your screen.
  3. If you have technical questions during the event—questions about audio, or trouble using Webex, we ask that you private chat Host. We will help you personally without interrupting other discussion in chat. To private chat us, simply click on the pull-down window in the chat space that says “send to”, and select the user “Host”. Then type your chat, and it will go directly to us.
  4. Feel free to type your questions as you have them. We will answer questions as they relate to the discussion and will also have time for Q&A at the end of today’s webinar. To ask our panelists questions during this webinar, type your question into the chat space, making sure that the “Send to” box is set to “all participants.” You can chat your question at any time. Please keep in mind that we might not get to every single question.
  5. As you’ve probably already noticed, you have two options for your audio today. You can stream the audio and listen via your computer speakers, or you can call in and listen through the phone. Please note that our call-in number is not a toll-free number.
  6. If you’d like to call in rather than using the audio broadcast, you just need Go to “Communicate” at the top of your screen and select “Audio Connection.” Then click “I will call In.” A number will pop up and you can call in.
  7. If your audio breaks up or drops out during the presentation, you can always re-connect by either hanging up or closing your audio broadcast window, then clicking “Communicate” at the top of your screen and selecting either “Audio Connection” and then selecting either “I will call In” or “Call Using Computer.”
  8. Please remember that in order to disconnect and reconnect the audio broadcast, you must hit the “Disconnect Audio” Button from the “Audio Connection Menu.”
  9. If you are listening through the audio broadcast and you notice an echo, make sure that you do not have two audio broadcast windows open simultaneously. If you do, simply close one. Please note that the Internet Audio quality can be affected by any number of factors in network speed or traffic. If you are having trouble, try clicking disconnect and then reconnecting.
  10. We have a twitter hashtag for today’s webinar. It’s #ALLive
  11. We are recording this presentation. Within a day, you will receive an email with a link the slides and the archive recording, full audio and video record, including chat.
  12. We are running a special offer on our upcoming workshop Dealing with Substance Abust in the Library: A Guide to Helping Patrons and the Community. You can use the coupon code you see here to save 10%. No need to jot this down now, we’ll include it in our follow up email.
  13. We’re happy to have Chera Kowalski and Cindy Grove with us for today’s webinar. Chera is the adult/ten librarian at the McPerson Square Library branch of the Free library of Philadelphia. Cindy Grove is the director of Rockport Public Library in Massachussets. Welcome Chera and Cinda! We’re happy to have you both here. Okay, let’s jump right in with our first question for the panelists.
  14. Let’s have Cindy go first. Thank you for sharing your experience. Chera, can you tell us..
  15. Chera first. Then Cindy.
  16. Cindy. Chera.
  17. Chera. Cindy.
  18. Cindy. Shera.
  19. Shera. Cindy.
  20. Cindy. Shera.
  21. Shera. Cindy.