Learn how to extend the #ServiceNow help desk's ability to carryout frequently performed #ActiveDirectory tasks such as #userprovisioning and user #passwordreset from within the same console. Seamlessly integrate ADManager Plus with ServiceNow and empower your IT help desk to manage Active Directory users effortlessly. Create, enable, disable, unlock, and delete user accounts right from within ServiceNow.

1. Presented by Jay,
Product Expert.
Empowering your IT help desk
for AD management
for

2. 3 Challenges ServiceNow administrators face
1. The clumsy and tedious day to day toggles
2. To Err is human, but to be blamed on is Admin
3. Yet another tool for password management

3. Challenges ServiceNow administrators face
1. The clumsy and tedious day to day toggles
- Navigating between multiple consoles
- Lack of a 360° user provisioning
- Ambiguous state of affairs - no error notifications
- No provision to standardize naming formats
- Handling duplicates is a monumental challenge

4. Challenges ServiceNow administrators face

5. Challenges ServiceNow administrators face
2. To Err is human , but to be blamed on is ?
Admins face the biggest challenge of ensuring data
correctness -- transcripted without errors from excel sheets
or emails to databases

6. Challenges ServiceNow administrators face
3. Yet another tool for password management
The need for a separate tool for managing end user
password resets in Active Directory
Unlocking locked out users manually from ADUC

7. THE GAME CHANGING HANDSHAKE
ADManager Plus + ServiceNow
Create | Unlock | Enable | Disable | Delete | Reset passwords

8. ADManager Plus + ServiceNow Integration
Getting started with ADManager Plugin for ServiceNow – setup
Assigning role for ITIL technicians
Enabling Service Catlog dash access for End users
• ADMIN: 360° user provisioning using smart templates;
enable or disable user accounts; user acc. deprovisioning
• END USER: Raise request for password reset and acc. unlock
• ITIL: Execute request using Incidents through form context menu

9. ADManager Plus + ServiceNow Integration
ADMIN: 360° user provisioning using smart templates

10. ADManager Plus + ServiceNow Integration
END USER: Raises request for password reset and acc. unlock from Service Catlog

11. ADManager Plus + ServiceNow Integration
ITIL: Executes request using Incidents through form context menu