Overcoming the challenges of Office 365 user management in hybrid environments 1. One-click provisioning of O365 users with all entitlements: a. Simultaneously while provisioning their AD accounts b. For existing AD users 2. Simplifying O365 license management – bulk assign/modify/revoke licenses 3. Inventorying O365 users & licenses for efficient management and effective cost control 4. Automating O365 user onboarding & deboarding in sync with AD

1. Overcoming the challenges of Office 365 user
management in hybrid environments.
Shruti Ramanujam

2. Meet Admin Joe!

3. A day in Joe's life
• Provision accounts for new employees.
• Create Office 365 accounts for existing AD users.
• Manage licenses and services.
• Inventory Office 365 user accounts and licenses.
• Create shared mailboxes in AD, Office 365.

4. The consoles involved- Office 365 Admin
Center

5. The consoles involved- Exchange Admin Center

6. The consoles involved
ADUC Windows PowerShell

7. Why the Office 365 portal falls short
• Dependence on multiple consoles.
• Limits the number of users that can be managed
simultaneously.
• No support for CSV-based bulk user modification.
• Difficulty in user provisioning in multiple forest AD
environments.

8. Why Admin Joe loves ADManager Plus
• Joe can create new user accounts in both AD and Office 365, with
the appropriate licenses.
• He can create Office 365 user accounts for existing AD users.
• He can assign/revoke licenses in bulk.
• Joe now uses just a few mouse clicks to discover inactive users,
O365 license details, group members, and more.
• He can easily create shared mailboxes in AD and Office 365.

9. Task 1: Simultaneous user creation
• D-day: The onboarding process has been
initiated.
• Joe needs to provision AD and O365 user
accounts for the new hires.

10. User creation: Before ADManager Plus
Create users in AD
Wait for DirSync/force
using PowerShell
Assign licenses using
O365 Admin portal

11. User creation: with ADManager Plus
Create AD and Office 365
users

12. One-step AD and Office 365 user creation
• Make the onboarding process effortless.
• Simultaneous user provisioning in Office 365,
Exchange, Google Apps, and Skype for Business.
• Avoid delays caused due to DirSync.
• Assign licenses during provisioning--avoid manual
or PowerShell based license application.

13. Task 2: Create Office 365 accounts for
existing AD users
• Users in Joe's workplace require access to
Office services.
• He needs to create Office 365 accounts for
these users.

14. Create Office 365 accounts using
ADManager Plus
• Create Office 365 accounts effortlessly when
existing users require access to Office services.
• Avoid unnecessary confusion, repetition, and
delays.
• Bid adieu to PowerShell scripts

15. License management
• Before: Can't specify users whose licenses need to
be managed using CSV import.
• Now: Joe spends minimal effort to:
– Assign licenses to new employees.
– Free up licenses when employees leave the organization.
– Reassign freed up licenses to new users.

16. Reports in the Office 365 portal
• Inadequate information.
• Creating custom reports using PowerShell
only increases complexity.

17. Finding inactive users: Before ADManager Plus

18. Finding inactive users: with ADManager Plus

19. Inventory Office 365 user accounts & licenses
with ADManager Plus
• List all O365 users.
• Manage user licenses and services effectively.
• Properly plan user licenses and save on
licensing costs.
• View details of security and distribution groups.
• List members of groups.

20. Shared mailbox management with native tools
• The portal is clunky and not easy to use.
• PowerShell script for creation:
$Cred = Get-Credential admin@contoso.onmicrosoft.com
$Session = New-PSSession -ConfigurationName
Microsoft.Exchange -ConnectionUri
https://ps.outlook.com/powershell/ -Credential $Cred -
Authentication Basic -AllowRedirection Import-PSSession
$Session New-Mailbox -UserPrincipalName
sharedmbx@contoso.com -Name "Shared Mailbox" –Shared

21. Shared mailbox creation using ADManager Plus
• Avoid juggling between multiple consoles.
• Delegate creation rights to other users easily.

22. Another feature to note!
• Disable/delete all the accounts in your hybrid
environment at once.
• Simplify user deboarding by setting up a
disable/delete policy.
• Delete Office 365 accounts along with the AD user
accounts.
• Revoke licenses when accounts are disabled.

23. Tools used by Joe
Before
• Office 365 Admin Center
• Exchange Admin Center
• DirSync tool
• Active Directory Users
and Computers
• Windows PowerShell
Now

24. What we saw today
• Provision Office 365 user accounts with
all entitlements:
• Bulk assign/revoke/modify licenses.
• Inventory Office 365 users and licenses.
• Manage shared mailboxes effectively in
AD and Office 365.

25. Thank you!