High-quality user documentation is important for all organizations, no matter what the purpose

1. My objective isn't just about
technical writing but also about
creating an information and user
experience to help ensure that your
software product is easy to use and
that helpful information is available
so the user isn't frustrated while
learning to use your software.
Want to learn more or get
more details? Great!
CALL ME NOW!
Afour Technical Communication
www.afour.co.za
IT’S EXPENSIVE
USERS DON’T
READ THE
DOCUMENTATION
Well-written documentation
help users take advantage of
advanced product features
• Knowledgeable users are more
effective at completing tasks
• Such users show a greater
appreciation for a high-quality
software application.
DEVELOPERS OR
SMES DON’T HAVE
THE TIME
• Use me as an extra resource for
the project duration
• Let your developers focus on
creating software
• Help your users do their tasks
quickly and efficiently
Let me carry the burden
Happy users are quiet users
• A successful documentation
experience is one that you won’t
hear about
• Your service desk should be
much quieter
• The brand value of your software
should increase
VALUE OF
DOCUMENTATION
DEVELOPMENT
INTO THE FUTURE
The availability of documentation
saves money
• Well-written documents reduce
support calls and improves the
user's experience with the
product.
• The documents are easy to read
• Information is easy to find
Consider a simple retainer
• Number of ways to do this
• Notify me of updates
• Document is designed for online
updates
• Add support call solutions to
troubleshooting section
YOUR CONCERN MY SOLUTION
THE IMPORTANCE OF
SOFTWARE USER DOCUMENTATION
High quality user documentation is important for all organizations, no
matter what the purpose. Software product training would probably
not exist without its user documentation as it often serves as the
basis and primary source for much of the product training.