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Social Media for
  Hospitality
AJ Gerritson
Founding Partner
     617.986.0224
     aj@451marketing.com
     linkedin.com/in/ajgerritson
     @ajgerritson

www.451Marketing.com
Agenda
 • Background on Social Media
 • Steps to Engagement
 • Open Q & A
What is Social Media?
>800 Million                                        Users



  1.3 billion        1.1 billion      800 million    311 million


 (if it were a country, it would be the 3rd most populated)
Americans Spend More Time on
Facebook Than Any Other U.S. Site




Average Facebook Visit is 20 Minutes

   (Qualmann, Socialnomics, 2010)
of people say that they trust
peer recommendations
…only 14% trust advertisements
                                 (Qualmann, 2011)


                             (Qualmann, Socialnomics, 2010)
64% use social media to make travel plans




             among 25-34 year olds, it’s   76%
Mobile internet access
                           91% of mobile internet    425 million mobile
doubled every year since
                            access is to socialize    Facebook users
2009-2011
72%
of social network
users access
social sites daily
while travelling
1. Listen
WHAT are people saying about
your hotel online?

WHERE            are people discussing
your hotel online?

WHO is discussing your hotel online?
AJ Gerritson
451 Marketing
Also monitor…
Industry
       Competitors
 News
    #TrendingTopics
Step 2: Define Goals
Do Your Goals Include…
  • Generating more brand awareness?

  • Driving brand loyalty or build fan culture?

  • Monitoring and managing brand reputation?

  • Generating awareness of services or offerings and
    increasing sales?

  • Attracting new employees, investors,
    partners/vendors?
3. Find your audience…
… and target media online
4. Know the Tools!
Social Tools Explained…
           I’m eating a #doughnut

           I ‘like’ doughnuts and doughnut-eating
           groups

           I am at the doughnut shop

           These are my opinions and expertise on
           doughnuts




          …Using Doughnuts
5. Define your voice
Depending on your venue, your voice
can take on different tone…
  Conversational/Casual   News Source/Formal
6. Just Like Your Venue,




Important to Create a Branded
       Identity Online
Timeline for Brands
On March 30, ALL brand pages will be changed to Timeline.




    What does this mean for your brand?
Cover Photo




Timeline’s cover photo gives you the opportunity to get creative
 and further extend your brand experience for Facebook users.
Timeline Apps and Tabs
Posts on Timeline

          Added ability to “pin”
          posts to keep them top
          of mind for your fans -
          great for events,
          promotions, featured
          specials.
Posts on Timeline:

          Larger, more eye-catching
          images to showcase
          events, drink specials,
          special guests at your
          venue
7. Identify key influencers
How is influence determined?
8. Create and Share
Define Content Topics   Schedule   Share!
  & Create Content
Step 9: Measure Results
               Measure




       Track             Plan




               Execute
Measure
   • Have your networks grown or changed? How?
   • Are there new social media roles to explore?
   • What worked/didn’t work?
   • What can we do differently?
   • What should we eliminate?
   • What should we focus more on?
   • How much time is spent on each social media initiative?
   • What is our most valuable feedback?
   • How is social media changing right now?
   • Are we ahead of our competitors?
To Review…
  • Background on Social Media
  • Steps to Engagement
  • Open Q & A
Questions?
• Founded in 2004

• Based in Boston

• 30 Communications
  Professionals

• Partners Nicholas Lowe,
  AJ Gerritson, and Tom Lee

• Named a 2011 & 2012
AJ Gerritson
Founding Partner
     617.986.0224
     aj@451marketing.com
     linkedin.com/in/ajgerritson
     @ajgerritson

www.451Marketing.com
Social Media for
  Hospitality

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HSMAI Social Media for Hospitality

  • 1. Social Media for Hospitality
  • 2. AJ Gerritson Founding Partner 617.986.0224 aj@451marketing.com linkedin.com/in/ajgerritson @ajgerritson www.451Marketing.com
  • 3. Agenda • Background on Social Media • Steps to Engagement • Open Q & A
  • 4. What is Social Media?
  • 5.
  • 6. >800 Million Users 1.3 billion 1.1 billion 800 million 311 million (if it were a country, it would be the 3rd most populated)
  • 7. Americans Spend More Time on Facebook Than Any Other U.S. Site Average Facebook Visit is 20 Minutes (Qualmann, Socialnomics, 2010)
  • 8. of people say that they trust peer recommendations …only 14% trust advertisements (Qualmann, 2011) (Qualmann, Socialnomics, 2010)
  • 9. 64% use social media to make travel plans among 25-34 year olds, it’s 76%
  • 10. Mobile internet access 91% of mobile internet 425 million mobile doubled every year since access is to socialize Facebook users 2009-2011
  • 11. 72% of social network users access social sites daily while travelling
  • 13. WHAT are people saying about your hotel online? WHERE are people discussing your hotel online? WHO is discussing your hotel online?
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  • 19. Also monitor… Industry Competitors News #TrendingTopics
  • 20. Step 2: Define Goals
  • 21. Do Your Goals Include… • Generating more brand awareness? • Driving brand loyalty or build fan culture? • Monitoring and managing brand reputation? • Generating awareness of services or offerings and increasing sales? • Attracting new employees, investors, partners/vendors?
  • 22. 3. Find your audience…
  • 23. … and target media online
  • 24. 4. Know the Tools!
  • 25. Social Tools Explained… I’m eating a #doughnut I ‘like’ doughnuts and doughnut-eating groups I am at the doughnut shop These are my opinions and expertise on doughnuts …Using Doughnuts
  • 26. 5. Define your voice
  • 27. Depending on your venue, your voice can take on different tone… Conversational/Casual News Source/Formal
  • 28. 6. Just Like Your Venue, Important to Create a Branded Identity Online
  • 29.
  • 30.
  • 31. Timeline for Brands On March 30, ALL brand pages will be changed to Timeline. What does this mean for your brand?
  • 32. Cover Photo Timeline’s cover photo gives you the opportunity to get creative and further extend your brand experience for Facebook users.
  • 34. Posts on Timeline Added ability to “pin” posts to keep them top of mind for your fans - great for events, promotions, featured specials.
  • 35. Posts on Timeline: Larger, more eye-catching images to showcase events, drink specials, special guests at your venue
  • 36. 7. Identify key influencers
  • 37. How is influence determined?
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  • 42. 8. Create and Share Define Content Topics Schedule Share! & Create Content
  • 43.
  • 44. Step 9: Measure Results Measure Track Plan Execute
  • 45. Measure • Have your networks grown or changed? How? • Are there new social media roles to explore? • What worked/didn’t work? • What can we do differently? • What should we eliminate? • What should we focus more on? • How much time is spent on each social media initiative? • What is our most valuable feedback? • How is social media changing right now? • Are we ahead of our competitors?
  • 46. To Review… • Background on Social Media • Steps to Engagement • Open Q & A
  • 48.
  • 49. • Founded in 2004 • Based in Boston • 30 Communications Professionals • Partners Nicholas Lowe, AJ Gerritson, and Tom Lee • Named a 2011 & 2012
  • 50.
  • 51. AJ Gerritson Founding Partner 617.986.0224 aj@451marketing.com linkedin.com/in/ajgerritson @ajgerritson www.451Marketing.com
  • 52. Social Media for Hospitality