During the session, you will gain insights into 3Play Media’s technologies and integrations to understand how these tools work in harmony with our highly skilled captioners to provide seamless, real-time captions that meet the highest standards of quality. Whether it’s live lectures, virtual classrooms, or campus events, our real-time services ensure that students have equal access to educational content.

1. Real-Time
Captioning in
Higher Education
THE 3PLAY WAY:
www.3playmedia.com l @3playmedia l #a11y

2. I’m Kelly!
MODERATOR:
kellym@3playmedia.com
she/her
Partner Marketing Specialist
at 3Play Media

3. We’re glad
you’re here!
Closed captions available
ASL interpretation available
Session recording will be shared
Use Q&A tab throughout
Before we begin…

4. What are we talking about?
Real-Time Captioning 101
3Play’s solution
Real-time in real-life
Partners in accessibility
Q&A

5. SPEAKER:
I’m Erik!
erik@3playmedia.com
he/him
Sr. Dir. of Product Marketing
at 3Play Media

6. Real-Time
Captioning 101

7. Real-Time Captioning
Simultaneously converts the spoken word into a
printed format.
Live Professional Captioning (LPC)
Relies on experienced voice writers to create
high-quality, platform-integrated captions in real-time.
Communication Access Realtime
Translation (CART)
1:1 accommodations typically delivered as a second
screen (i.e. not closed captions and historically onsite)
Live Automatic Captioning (LAC)
Generated in real-time by automatic speech
recognition (ASR) technology.
What’s the
Difference
or Not?

8. MEASURING ACCURACY
Formatted Error Rate (FER)
FER accounts for formatting errors like
capitalization, punctuation, and other
grammatical considerations, as well
as captioning requirements like
speaker IDs and sound effects.
Word Error Rate (WER)
“99% accurate captions” translates
to a WER of 1%, which means 1 in
every 100 words is incorrect. This is
the standard for recorded
captioning accuracy.
*Typically, this is the metric you see when
discussing caption accuracy.

9. Formatting errors
“I can’t
attend the
meeting.”
vs.
“I can
attend the
meeting.”
Function words Complex vocabulary
OPPORTUNITIES FOR ERROR

10. REMEMBER - ERRORS ADD UP.
QUICKLY . . ..
AT 85% ACCURACY, 1 IN 7 WORDS
IS INCORRECT

11. Why do we do this?
Inclusive learning environments
Equal access to information
Benefit all learners
Legal compliance

12. What are we up against?
Budget
Urgency
Limited resources
Scheduling challenges

13. What are the
use cases?
Classroom accommodations
In-stadium captioning
3Play’s real time captioning:
● projects to multiple caption boards (including
Daktronics, Ross Video, and Samsung)
● delivers to jumbotrons, concourse monitors,
encoders, second screens, and personal
devices
Commencements
Providing live captions during hybrid graduations
(whether streaming online or on-screen in person),
creates a more engaging and accessible
experiences

14. 3Play Media’s Live
Captioning
Solution

16. What are
the options?
3Play Media offers a single live caption
service, which includes:
● Live Automatic Captioning
produced by machine
● Live Professional Captioning
produced by 3Play Voice
Writers + contractors
Each can be ordered separately;
however, LPC includes LAC auto-failover
in the event of interruption.

17. VS
LAC
Pro: Lower cost
Con: Lower accuracy,
limited audio capture options
Best Use Case: Low-visibility
events, and meetings that don’t
require professional captioning
LPC
Pro: Higher accuracy & quality,
more audio capture flexibility
Con: Higher cost
Best Use Case: Student
accommodations, high-
visibility events, and complex
content

18. Caption
What type of captions do you
need? What about live translation?
.Live Caption Workflows.
Matching your requirements to solutions:
Listen
How will you provide audio?
Deliver
Where will your audience view the
captions?
Professional Captions
Automatic Captions
Any Audio Source
(phone, RTMP, attendee, iCap, Zoom,
etc.)
Requires an RTMP stream
(ex. Zoom)
Second Screen, Embedded 608
(dependent on iCap, Telnet, or RTMP)
Second Screen, Zoom, Embedded 608
(dependent RTMP)

19. Low latency
Ensure audiences keep
up in real time – 3Play
captions appear with a
~2-second delay, vs.
broadcast standard of 4-
6 seconds after the visual
content
LAC failover
In the unfortunate and
unlikely case a human
captioner loses
connection, our patent-
pending solution will
automatically failover to
ASR captions
Send anywhere
Send captions to any
streaming platform(s)
that support RTMP-
based streaming
protocols and CEA-
608 caption decoding
BENEFITS
Now presenting: the perfect solution for large
school events and commencements…
.VIRTUAL CAPTION ENCODING.

20. .WORKFLOWS BUILT TO MEET .
.YOUR NEEDS . . . .

21. Easily schedule a semester’s worth of sessions in advance, allowing students to view
captions natively in-platform or on a separate, personal or customizable screen.
Schedule LPC in 3Play’s
online platform – we’ll
automatically match
your event(s) with a
professional captioner
Submit custom event
instructions, speaker
names, or wordlists.
Your live captioner
will review this
information prior to
event start
Stream your event!
Your assigned live
captioner will begin
captioning in real-
time
Post-event, you have
full access to the
transcript and
captions from the live
recording as well as
the option to order
additional services
Schedule live captions in minutes.

22. Integrations for seamless workflows.
Streamline your workflow and save valuable time by
seamlessly integrating with popular learning management
systems (LMS), video conferencing platforms, and more.
Experience a truly integrated approach to live captioning,
simplifying your processes and enhancing efficiency.

23. Scalability for growing demands.
As your student population changes, so does the need for
reliable live captioning services. 3Play is built for scale,
effortlessly adapting to your evolving needs.
Regardless of your enrollment or course catalog size, the
3Play platform can handle it all – without compromising
on quality or performance.
We do so much more than live captioning. Upgrading is easy, with a clear path to order on-
demand captions, audio description, and localization services.

24. Multiple campuses and departments that function
separately can make billing for accessibility
services arduous and complex.
We allow for (almost) any payment configuration
and offer the ability to group multiple master
accounts for additional reporting, visibility, access,
and billing flexibility.
Personalized billing based on your needs.

25. Unparalleled support,
every step of the way.
Ongoing support is crucial to your success.
Our dedicated team of experts can assist you
anytime, providing prompt and personalized
assistance – including questions, technical
guidance, or troubleshooting.
We’re here to ensure your experience is smooth
and hassle-free.

26. Real-Time in Real-
Life

27. North Idaho College uses 3Play LPC at their
annual accessibility symposium.

28. Partners in
Accessibility

29. Consistent Challenges
Accommodations are
not easy and it’s likely
stretching your team
thin.
Live Captioning
Not all events are equal
and you need different
solutions to match.
3Play Media is Your Partner
Our solutions are aligned to
solve your problems and we
are investing in solving more
challenges you face.
What did we hear?

30. Out of the Box Legal Compliance
Our services comply with FCC, CVAA, ADA, Section 504/508, and
WCAG accessibility requirements - so you never have to worry.
Trained Professional Captioners
Robust training and qualification of professional
captioners ensures premium quality real-time captions
Self-Service Customization
Options like custom speaker labels, curated event instructions,
and wordlists are available for live captioners to review and
reference prior to your event
All-Access Pass
Access complete files from all your live recordings at no
extra cost, with an easy and discounted upgrade path
Five Star Technical Support
Customers rate our support team 5/5 stars!
We give you
peace of mind.

31. Q&A
Ready to continue the conversation?
sales@3playmedia.com
617-764-5189 ext 1