Do you have a disorganized or nonexistent infrastructure in place at your property? In this presentation, we show you how to build an incident management foundation.

1. HOW TO BUILD
YOUR INCIDENT
MANAGEMENT
INFRASTRUCTURE FOR
USEFUL ANALYTICS

2. You've committed to change and to fight hard
against the forces of the status quo to embrace
becoming a data-driven leader.
CONGRATULATIONS!

3. EMPOWERING
YOUR STAFF
with the ability to
communicate effectively
will give you the information
to fully understand
your operation.

4. TODAY WE’RE GOING
TO SHOW YOU HOW
TO PUT THE INCIDENT
MANAGEMENT
INFRASTRUCTURE IN
PLACE FIRST.
And then, we’ll show you all the reasons why your new incident
management awesomeness will give you peace of mind on so many levels.

5. Did you know that incident
management with structure
GIVES YOU
PURPOSE?
Yes, that’s right!

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7. LOGGING IN INCIDENTS IS JUST THE BEGINNING.
Let’s tweak your incident management infrastructure so that
you can obtain all the analytics you need to take your facility
to the next level and become a proactive operation.

8. YOUR NEW
INFRASTRUCTURE
Giving your staff the ability to communicate effectively
and efficiently is the goal here. So, let’s get to it, shall we?
Here’s your new structure: It includes representatives from
every department which an incident can be associated.

9. FRONT-OF-HOUSE
COMMAND
CENTER

10. This command center is where you’ll be spending your time on game day. You
and your front-of-house staff will nest into a location giving you a visual of
the entire property. All incident details should be able to be viewed and
managed simultaneously by all departments. Each department should
have their segmented dispatch screen so that they can focus on their
incidents while your Dispatcher can keep an eye out on the big picture.
POLICE FIRE RESCUE EVENT SECURITY PARKING OPS DISPATCHER

11. INSTANT
COMMUNICATION
This ability, inclusive in your
command center staff is a
central dispatcher who
monitors a single radio
channel for incoming
communication.

12. This method significantly reduces radio traffic and allows all
representatives in the command center to receive calls-for-service and incident
details from one source. That’s efficient incident management, right?

13. BACK-OF-HOUSE
COMMAND
CENTER

14. ENGINEERING I.T. HOUSEKEEPING CONCESSIONS DISPATCHER
This command center is set up as a separate entity to mitigate noise confusion.
This segmentation enhances effective communication. Arm your back-of-house
command center with its central dispatcher who monitors their single radio channel
for all back of house incoming communication. Two control centers give you the
ability to create incident records for the back of house departments and front of
house incidents effortlessly into your incident management system.

15. YOUR NEWINFRASTRUCTURE
IS PROACTIVE
OPERATIONSBuilding an infrastructure will give you the relevant analytics you've
always needed to understand your operational effectiveness.

16. Building an infrastructure will provide you with real-time data and
real-time communication. The days of dispatched, no status, no
status, and no status are gone. They’re old news.

17. With your new
INCIDENT
MANAGEMENT
INFRASTRUCTURE
you have the
right communication
lines open:
Instant communication,
multiple users in various
locations talking to each
other, and department
segmentation with
organized purpose.

18. Now your team can send and receive the status of each incident
from ‘dispatched' to 'on scene’ to ‘closed.’ Efficiently record the details into
your incident management system. All your real-time data is the
effect of real-time communication. No more missed information.

19. Improve your response times based on useful data. Measure and
improve your response times with your new incident management
foundation in place and operational. Now, you're receiving and
documenting data that’s purposeful.

20. Answer the following questions
CONFIDENTLY
and use the answers to create a
benchmark for what an effective
response time to an incident is:

21. HOW LONG DOES IT TAKE
TO RECEIVE A CALL?From the time that it takes your guests to identify an
incident, send a text message via your text communication solution,
call it in, your usher to report an incident via a hand-held mobile
device, to your central dispatcher in the command center.

22. HOW LONG DOES IT TAKE
TO DISPATCH THE INCIDENT?
For instance, a call for a fight comes in. There’s a blood spill at the
scene. The dispatcher must notify police, fire rescue and inform
housekeeping to bring protective gloves for this incident.

23. HOW LONG DOES IT TAKE
TO GET ON SCENE TO THE INCIDENT?
From the moment the incident is dispatched to all departments,
you can efficiently determine the length of time each associated
department takes to arrive on scene from their current locations.

24. After implementing an incident
management infrastructure, your
response time to a fight drastically
DECREASES
at your property.

25. MIND
BLOWING,
RIGHT?
And this is all because you've
built an infrastructure for
your incident management
system that allows you to
enhance your operation.

26. Now, the granddaddy of all the
benefits from your new incident
management infrastructure is
LIABILITY
PROTECTION.

27. Your ability to provide empirical data with a digital paper trail
showing consistent response times and efficient incident
management results in...

28. ISS 24/7, the nation’s leader in facility management and text
messaging communication software for the world’s greatest
properties, provides innovative technology to increase efficiency
and effectiveness of facility operations. ISS 24/7 offers software
for incident management, maintenance management, text
messaging, inspections, credentialing, and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the “Technology”).
The Technology is a web-based system designed to enhance
the situational awareness, safety, and security for sporting and
entertainment events, security operations and property
management organizations.
PROACTIVE OPERATIONS FOR THE
WORLD’S GREATEST PROPERTIES
Readers interested in learning more
about the suite of services for ISS 24/7
should visit ISS247.com.
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