Security companies must employ analytics and accurate documentation for adequate liability defense. In this presentation, we show you how.

1. WHAT
PROFESSIONAL
SECURITY COMPANIESMUST USE FOR
LIABILITY DEFENSE

2. Professional security companies rely on
analytics and accurate documentation to help
protect their client’s business from liability and
their reputation.

3. The best way they
do this is by
recognizing
recurring incidents
and forecasting
potential hazards.

4. Identifying hot spots
where incidents often
arise is a key factor in
successfully preventing
future occurrences down
the road. It’s also the
best way to arm your
team with the correct
resources to
respond efficiently.

5. Take the following scenario as an example:

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7. You’re contracted to
provide perimeter
support for your client.
You task your internal
and external patrol
teams with ensuring
the safety of all your
client’s customers.
The property is a
multi-story building
with business
suites throughout.

8. During regular business
hours, a woman who
works for one of the
businesses is attacked
near the staircase. After
looking at the tapes, you
identify the suspect as
an associated person
from a similar incident
that also occurred
near the stairs.

9. Could you prove your
team made all
perimeter checks
during that time? Do
you know how quickly
your team responded
to the incident?

10. Most importantly,
would you be able
to protect your
client or yourself in
a legal suit?

11. Professional Security Companies
Depend on Smart Analytics

12. It’s time to ensure
you can protect all
stakeholders in this
situation. But what’s
truly the best
solution for this?

13. ANALYTICS

14. Analytics is the first
factor in your ability to
achieve success, take a
closer look at your
operation to prevent a
legal case from
financially affecting
you and your client’s
business and achieve
peace of mind.

15. Analyzing incident response times provides
you understanding about your weaknesses: Use
them to improve your processes and
strengthen your protocols.

16. It helps you stay ahead
of the potential
hazards, forecast them
and ensure you’re able
to prevent incidents or
mitigate them quickly
while they’re occurring.
Each day, the goal is to
measure and then
measure again.

17. Response times influence other areas of your
operation: Long response times are dangerous for
your defense. Short response times are the
properties of efficient processes resulting in the
safety of your clients and their customers.

18. It’ll certainly strengthen your
argument in a liability case.

19. Faster response
minimizes the short-term
& long-term impact of
incidents for security
companies, such as
our example of the
woman attacked
near the staircase.

20. Incidents require
fast response and
must be handled
expertly. You’re
already aware the
attack may result in
a lawsuit. Quick
response will save
you lots of money,
affecting your
client’s business and
your reputation.

21. Being proactive and preventing
incidents like this from occurring over
and over again is what we would refer
to as job security.

22. With proper analysis, you can locate
the particle impediments in your
security operation.

23. Analytics Coupled with
Accurate Documentation
Reinforces Liability Defense

24. If you’re not using an
incident management
solution to record, track
and analyze these
associated incidents, it
could take you a while to
dissect and solve this
problem. But, if you use
incident management
software, you’ll be able to
quickly identify the trend,
and proactively establish a
sturdier presence.

25. Then, you’d see a significant
decrease in related incidents, and
of all other potential hazards.

26. With your comprehensive
reporting also comes your ability
to prove – with accurate
documentation – that your team
responded appropriately and in an
acceptable amount of time.

27. As a supplement to
your defense, use your
documentation from
your guard tour
system to prove your
team has efficiently
completed all
assigned tours
according to schedule.

28. The biggest problem to remove is your liability.
Being smart with your analytics and using your
accurate documentation to supplement your efforts
will solidify your company’s liability defense giving
you the peace of mind you deserve.

29. ISS 24/7, the nation’s leader in facility management and
text messaging communication software for the world’s
greatest properties, provides innovative technology to
increase efficiency and effectiveness of facility
operations. ISS 24/7 offers software for incident
management, maintenance management, text messaging,
inspections, credentialing, and lost and found.
ISS 24/7 provides ISS 24/7 Command Post (the
“Technology”). The Technology is a web-based system
designed to enhance the situational awareness, safety,
and security for sporting and entertainment events, security
operations and property management organizations.
PROACTIVE OPERATIONS FOR THE
WORLD’S GREATEST PROPERTIES
Readers interested in learning more
about the suite of services for ISS 24/7
should visit ISS247.com.
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