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The Future of ODR
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The Future of ODR

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The evolution on Online Dispute Resolution (ODR)

The evolution on Online Dispute Resolution (ODR)

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The Future of ODR The Future of ODR Presentation Transcript

  • Futures of ODR Sanjana Hattotuwa Head, ICT and Peacebuilding Info Share
  • today
    • PC’s
    • Commercial
    • ADR roots
    • Text based
    • Growth industry
  • Snapshots of ODR at present View slide
  • Refugee / IDPs View slide
  • Anti-trafficking
  • Disaster Relief Management
  • Disaster Relief Management
  • Conflict prevention
  • Peacebuilding
  •  
  • Elections Monitoring "It's a good way to empower people," Jayomi Dhushiyanthan, marketing director for monitor People's Action for a Free and Fair Election (PAFFREL)." "In 2004, we had over 9,000 messages from all over the island. We can alert the election commission, the police or even the ambulance."
  • Civil society voices
  • http://www.moju.lk/ http://beta.peacelibrary.org/
  • Growth of a technology
    • First, people begin to take note of it with suspicions and apprehensions
    • Then some people warm up to it – they want to try and see!
    • When more people use it and become familiar with it, acceptance begins to take root slowly –a few ‘champions’ begin to emerge from within.
    • After years of use, barring serious mishaps, people begin to actually trust the technology
    • After some more time, everyone accepts it as part of the socio-cultural landscape – it becomes second nature
    • Finally comes the stage where people clamour for it, and are even willing to pay for it!
  • The problem
    • Technology and pay for service models abound
    • Little or no awareness building
    • People are left with suspicions and apprehensions
  • 3 ideas
    • Web 2.0
    • Mobile telephones
    • (Community) radio
  •  
  • Devices
  • Web 2.0 for ODR?
    • Interactive / Multimedia / Intuitive
    • Piggyback on new consumer devices and existing programming
    • Social networking as communities for ODR
    • New technologies that enhance storage, retrieval, comparison, review and reuse of existing information.
    • Create greater awareness of ODR
  • New devices for ODR?
    • $100 dollar laptop
    • 100 million per country
    • 3 countries
    • 300 million laptops
  • Mobile growth
  •  
  • Community Radio for awareness
    • Wider footprint than mobiles / more radios than mobiles
    • Universal coverage – AM, FM, SW
    • Mature Internet radio projects
  • Hybridity XML Java Pod-casting Wi-Max / Wi-Fi WAP / SMS / MMS / 3G Voice driven menus
  • Mobile ODR
    • Data gathering
      • GIS co-ordinates / location, salient issues, disputant details
      • Video / pictures
      • Audio testimonies
      • Mediator notes – audio / text / video
      • System generated file number for voice mail DR process status
    • ODR process
      • SMS feedback of similar cases based on GIS location and case details (keyword, semantic algorithms)
  • Mobile ODR
    • Data dissemination
      • SMS decision notification (in vernacular)
      • Voice mail notification / salient details of conclusion in vernacular
      • WAP based option generation for each disputant
    • Final outcome
      • Each disputant gets personalised voice mails
      • Details of local decision point / F2F meeting
      • Mobile database of outcomes based on dispute type, locale, ethnicity, land type, claim etc accessible via WAP over GPRS
  • Mobile + Radio
    • Community radio programmes based on highest ranking local dispute issues
    • Multi-lingual conflict management programmes – for adults and children
    • Awareness generation of ADR / ODR mechanisms
    • Call in / SMS / voice mail responses to queries
    • Internet based research to salient local issues
    • Personalised SMS programme updates
  • ODR 2010
    • Wi-Max / Wi-Fi networks enable PDA to function as supplementary data gathering devices
    • Direct upload of audio files to servers
    • VoIP for ODR
    • Video feeds / virtual F2F
    • ODR awareness
    • Topical programmes designed to mitigate communal tensions
    • Topics such as land rights are discussed
    • Programmes tailored for local regions / villages
    • On-site data gathering
    • Positional awareness (mobile to GIS)
    • Low cost access to ODR facilities
    • Voice mail
    • On-site decision support
    • Data store / server
    • GIS store
    • Secure workspaces
    • XML parser
    • On-demand information access
    • Remote sensing data gathering and dissemination
    • RSS news aggregation and intelligent dissemination
    • Low cost computing platform – Simputer
    • Java based vernacular ODR access
    • Aggregation of news bulletins, topical information geared to local region
    • Community knowledge base – contacts, birth details, land deeds, photos of family members
  • National, regional, international District, provincial Village Grassroots community
  • Coverage / Access / Awareness Not just a numbers game
  • Future ODR systems
    • Land issues
    • Refugee re-settlement
    • Disaster relief management / humanitarian support systems
    • Conflict prevention & early warning
    • Peace process support – SL Govt. ICT4Peace
    • Peoples voices in e-government
  •  
  • Question
    • What if violence in the real world spills over into virtual communities in Second Life, or more disturbingly, vice-versa?
    • Privacy, identity, location, ODR
  • Recap
    • ODR will function from mobile devices – from cell-phones to Microsoft Origami
    • Standards based information / data exchange for open systems
    • Artificial Intelligence and expert systems
    • Voice, video, pictures, animation – interactivity !
    • Virtual / real-world ODR hybrid processes
    • Redefinitions of trust, confidentiality, participation, identity, culture
  • Thank You !