ODR: Where to now?


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Presentation on Online Dispute Resolution and Conflict Transformation for 2007 ODR Forum (www.odr.info/liverpool).

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ODR: Where to now?

  1. 1. ODR: Where to now? Sanjana Hattotuwa InfoShare
  2. 2. Dispute Resolution / Conflict Transformation <ul><li>A process of engaging with and transforming relationships , interests, discourses and, if necessary, the very constitution of society that supports the continuation of violent conflict </li></ul><ul><li>CT argues against giving primacy to settlements </li></ul><ul><li>Conflict is never resolved, but transformed to the non-violent negotiation of differences </li></ul>
  3. 3. ODR today <ul><li>PC’s - with some slowly moving to mobiles </li></ul><ul><li>Largely dealing with legal, commercial disputes </li></ul><ul><li>Text based </li></ul><ul><li>ODR is growing - awareness / issues / actors / technology / adoption </li></ul><ul><li>Growing academic research and publications </li></ul><ul><li>Lawyers see ODR as complementary instead of a threat to their profession and vocation </li></ul>
  4. 4. Sri Lanka today <ul><li>Deteriorating peace process </li></ul><ul><li>Increase of human rights violations, culture of impunity </li></ul><ul><li>3,000 dead over the past year </li></ul><ul><li>215,000 displaced </li></ul><ul><li>Active war in the North - East </li></ul><ul><li>Attacks against NGOs, activists, journalists </li></ul><ul><li>A beautiful country, but hell for peace and rights activists </li></ul>
  5. 5. The world today
  6. 6. Can technology help? <ul><li>Is technology a guarantee of a better process? </li></ul><ul><li>Is technology neutral? </li></ul><ul><li>How does one determine trust online? </li></ul><ul><li>How do you create inter-cultural dispute resolution systems? </li></ul><ul><li>What are the problems of access and publishing content (the Great Wall of China, the Middle East)? </li></ul><ul><li>How can technology help peace processes? </li></ul>
  7. 7. Snapshots of what I do
  8. 8. Anti-trafficking
  9. 9. Disaster Relief Management
  10. 10. Single / One Text Support
  11. 11. Single / One Text Support
  12. 12. Single / One Text Support
  13. 13. Expert systems / Decision support
  14. 14. Inspiration <ul><li>Web 2.0 </li></ul><ul><li>New devices ~ Mobile phones </li></ul><ul><li>ICT4Peace & Citizen participation </li></ul>
  15. 16. <ul><li>Voice over IP </li></ul><ul><li>Streaming media </li></ul><ul><li>WiMax / WiFi / 3G </li></ul><ul><li>AJAX - User friendly interfaces </li></ul>
  16. 17. New devices for ODR? <ul><li>$100 dollar laptop ~ 100 million per country </li></ul><ul><li>Smartphones ~ PDA’s (Java enabled, thin client capable) </li></ul><ul><li>Mobile phones </li></ul>
  17. 18. Mobile growth
  18. 19. Smartphones for ODR
  19. 20. Mobile ODR <ul><li>Data gathering </li></ul><ul><ul><li>GIS co-ordinates / location, salient issues, disputant details </li></ul></ul><ul><ul><li>Video / pictures </li></ul></ul><ul><ul><li>Audio testimonies </li></ul></ul><ul><ul><li>Mediator notes – audio / text / video </li></ul></ul><ul><li>Analysis </li></ul><ul><ul><li>Quantitative and qualitative analysis based on location, issue, disputants, identity group, gender, age, income etc delivered through SMS and available through mobile web </li></ul></ul>
  20. 21. Mobile ODR <ul><li>Dissemination </li></ul><ul><ul><li>SMS decision notification (in vernacular) </li></ul></ul><ul><ul><li>Voice mail notification (in vernacular) </li></ul></ul><ul><ul><li>Voice driven systems that work with illiterate communities (using simple voice recognition) </li></ul></ul><ul><li>Final outcome </li></ul><ul><ul><li>ODR outside of air-conditioning, using existing technology, to resolve local disputes </li></ul></ul><ul><ul><li>Content and market demand to fuel the growth of technology </li></ul></ul>
  21. 22. National, regional, international District, provincial Village / Local community Grassroots communities
  22. 23. Hybridity
  23. 24. Community Participation www.groundviews.lk
  24. 25. Community Participation radio.voicesofpeace.lk
  25. 26. ICT4Peace www.peacelibrary.org
  26. 27. ICT4Peace research.infoshare.lk ict4peace.wordpress.com
  27. 28. Strengthening Human Rights <ul><li>World’s first to feature: </li></ul><ul><li>Any OS </li></ul><ul><li>Any browser </li></ul><ul><li>Any PC </li></ul><ul><li>Any connection </li></ul><ul><li>PC / Mobile </li></ul><ul><li>GIS </li></ul><ul><li>Multi-lingual </li></ul>
  28. 29. New Communities
  29. 30. Key challenges <ul><li>Culture, lack of political will, the fear of death & cycles of violence </li></ul><ul><li>Language - is ODR only in English? </li></ul><ul><li>Have technology & users will come = false </li></ul><ul><li>Vested interests, no investment in cutting-edge R&D </li></ul><ul><li>Limited imagination (and conversely, technological determinism) </li></ul>
  30. 31. Recap <ul><li>ODR with encompass solutions for deep seated ethnic conflict </li></ul><ul><li>ODR will function from mobile devices </li></ul><ul><li>The need for and the development of open standards based information / data exchange </li></ul><ul><li>Emergence of voice, video, pictures, animation – interactivity ! </li></ul><ul><li>Virtual / real-world ADR / ODR hybrid processes </li></ul><ul><li>Redefinitions of trust, confidentiality, participation, identity, culture, reality </li></ul>
  31. 32. Thank You !