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The Future of ODR


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The evolution on Online Dispute Resolution (ODR)

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The Future of ODR

  1. 1. Futures of ODR Sanjana Hattotuwa Head, ICT and Peacebuilding Info Share
  2. 2. today <ul><li>PC’s </li></ul><ul><li>Commercial </li></ul><ul><li>ADR roots </li></ul><ul><li>Text based </li></ul><ul><li>Growth industry </li></ul>
  3. 3. Snapshots of ODR at present
  4. 4. Refugee / IDPs
  5. 5. Anti-trafficking
  6. 6. Disaster Relief Management
  7. 7. Disaster Relief Management
  8. 8. Conflict prevention
  9. 9. Peacebuilding
  10. 11. Elections Monitoring &quot;It's a good way to empower people,&quot; Jayomi Dhushiyanthan, marketing director for monitor People's Action for a Free and Fair Election (PAFFREL).&quot; &quot;In 2004, we had over 9,000 messages from all over the island. We can alert the election commission, the police or even the ambulance.&quot;
  11. 12. Civil society voices
  12. 13.
  13. 14. Growth of a technology <ul><li>First, people begin to take note of it with suspicions and apprehensions </li></ul><ul><li>Then some people warm up to it – they want to try and see! </li></ul><ul><li>When more people use it and become familiar with it, acceptance begins to take root slowly –a few ‘champions’ begin to emerge from within. </li></ul><ul><li>After years of use, barring serious mishaps, people begin to actually trust the technology </li></ul><ul><li>After some more time, everyone accepts it as part of the socio-cultural landscape – it becomes second nature </li></ul><ul><li>Finally comes the stage where people clamour for it, and are even willing to pay for it! </li></ul>
  14. 15. The problem <ul><li>Technology and pay for service models abound </li></ul><ul><li>Little or no awareness building </li></ul><ul><li>People are left with suspicions and apprehensions </li></ul>
  15. 16. 3 ideas <ul><li>Web 2.0 </li></ul><ul><li>Mobile telephones </li></ul><ul><li>(Community) radio </li></ul>
  16. 18. Devices
  17. 19. Web 2.0 for ODR? <ul><li>Interactive / Multimedia / Intuitive </li></ul><ul><li>Piggyback on new consumer devices and existing programming </li></ul><ul><li>Social networking as communities for ODR </li></ul><ul><li>New technologies that enhance storage, retrieval, comparison, review and reuse of existing information. </li></ul><ul><li>Create greater awareness of ODR </li></ul>
  18. 20. New devices for ODR? <ul><li>$100 dollar laptop </li></ul><ul><li>100 million per country </li></ul><ul><li>3 countries </li></ul><ul><li>300 million laptops </li></ul>
  19. 21. Mobile growth
  20. 23. Community Radio for awareness <ul><li>Wider footprint than mobiles / more radios than mobiles </li></ul><ul><li>Universal coverage – AM, FM, SW </li></ul><ul><li>Mature Internet radio projects </li></ul>
  21. 24. Hybridity XML Java Pod-casting Wi-Max / Wi-Fi WAP / SMS / MMS / 3G Voice driven menus
  22. 25. Mobile ODR <ul><li>Data gathering </li></ul><ul><ul><li>GIS co-ordinates / location, salient issues, disputant details </li></ul></ul><ul><ul><li>Video / pictures </li></ul></ul><ul><ul><li>Audio testimonies </li></ul></ul><ul><ul><li>Mediator notes – audio / text / video </li></ul></ul><ul><ul><li>System generated file number for voice mail DR process status </li></ul></ul><ul><li>ODR process </li></ul><ul><ul><li>SMS feedback of similar cases based on GIS location and case details (keyword, semantic algorithms) </li></ul></ul>
  23. 26. Mobile ODR <ul><li>Data dissemination </li></ul><ul><ul><li>SMS decision notification (in vernacular) </li></ul></ul><ul><ul><li>Voice mail notification / salient details of conclusion in vernacular </li></ul></ul><ul><ul><li>WAP based option generation for each disputant </li></ul></ul><ul><li>Final outcome </li></ul><ul><ul><li>Each disputant gets personalised voice mails </li></ul></ul><ul><ul><li>Details of local decision point / F2F meeting </li></ul></ul><ul><ul><li>Mobile database of outcomes based on dispute type, locale, ethnicity, land type, claim etc accessible via WAP over GPRS </li></ul></ul>
  24. 27. Mobile + Radio <ul><li>Community radio programmes based on highest ranking local dispute issues </li></ul><ul><li>Multi-lingual conflict management programmes – for adults and children </li></ul><ul><li>Awareness generation of ADR / ODR mechanisms </li></ul><ul><li>Call in / SMS / voice mail responses to queries </li></ul><ul><li>Internet based research to salient local issues </li></ul><ul><li>Personalised SMS programme updates </li></ul>
  25. 28. ODR 2010 <ul><li>Wi-Max / Wi-Fi networks enable PDA to function as supplementary data gathering devices </li></ul><ul><li>Direct upload of audio files to servers </li></ul><ul><li>VoIP for ODR </li></ul><ul><li>Video feeds / virtual F2F </li></ul><ul><li>ODR awareness </li></ul><ul><li>Topical programmes designed to mitigate communal tensions </li></ul><ul><li>Topics such as land rights are discussed </li></ul><ul><li>Programmes tailored for local regions / villages </li></ul><ul><li>On-site data gathering </li></ul><ul><li>Positional awareness (mobile to GIS) </li></ul><ul><li>Low cost access to ODR facilities </li></ul><ul><li>Voice mail </li></ul><ul><li>On-site decision support </li></ul><ul><li>Data store / server </li></ul><ul><li>GIS store </li></ul><ul><li>Secure workspaces </li></ul><ul><li>XML parser </li></ul><ul><li>On-demand information access </li></ul><ul><li>Remote sensing data gathering and dissemination </li></ul><ul><li>RSS news aggregation and intelligent dissemination </li></ul><ul><li>Low cost computing platform – Simputer </li></ul><ul><li>Java based vernacular ODR access </li></ul><ul><li>Aggregation of news bulletins, topical information geared to local region </li></ul><ul><li>Community knowledge base – contacts, birth details, land deeds, photos of family members </li></ul>
  26. 29. National, regional, international District, provincial Village Grassroots community
  27. 30. Coverage / Access / Awareness Not just a numbers game
  28. 31. Future ODR systems <ul><li>Land issues </li></ul><ul><li>Refugee re-settlement </li></ul><ul><li>Disaster relief management / humanitarian support systems </li></ul><ul><li>Conflict prevention & early warning </li></ul><ul><li>Peace process support – SL Govt. ICT4Peace </li></ul><ul><li>Peoples voices in e-government </li></ul>
  29. 33. Question <ul><li>What if violence in the real world spills over into virtual communities in Second Life, or more disturbingly, vice-versa? </li></ul><ul><li>Privacy, identity, location, ODR </li></ul>
  30. 34. Recap <ul><li>ODR will function from mobile devices – from cell-phones to Microsoft Origami </li></ul><ul><li>Standards based information / data exchange for open systems </li></ul><ul><li>Artificial Intelligence and expert systems </li></ul><ul><li>Voice, video, pictures, animation – interactivity ! </li></ul><ul><li>Virtual / real-world ODR hybrid processes </li></ul><ul><li>Redefinitions of trust, confidentiality, participation, identity, culture </li></ul>
  31. 35. Thank You !