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How To Optimize Mobile Conversions
in 2018
Matthew Pezzimenti
Founder, Conversion Kings
Utkarsh Rai
Growth Marketer, VWO
Ask Questions on Twitter
#AskVWO
What have we
learned so far?
Quick Recap
Why mobile users don’t
convert?
Website navigation on mobile
Cognitive load on user
Metric of planning
Why doesn’t
mobile convert? Mobile users are susceptible to
friction
Mobile traffic is different than
that of desktop:
- Intent
- Level of distraction
- Behaviour
A smaller screen, connectivity
issues, distraction, and other such
reasons cannot be blindly blamed
for low conversion rates.
Peek into our user’s life
Responsive website
Why is it not the same as mobile website?
Why our
responsive
website fails?
As we compete with the traditional pinch
& zoom mobile experience,
but is it enough?
As it is simply a replica of the
desktop site
It fails to offers:
● Context: Due to cognitive
overload
● Conversion environment:
As the UX is not optimized
Source
Beth Israel Deaconess Medical Center
Responsive Vs Mobile Optimized Website
Don’t Panic!
1. Businesses are still in the
discovery stage of figuring out
mobile best practices.
2. There’s an opportunity: As only
30% of SMBs are mobile
optimized.
There’s still a lot to be explored!
Not optimized for mobile?
Components of
Mobile
Conversion
How to achieve your
conversion goal?
Simplified communication
Ease of navigation
Building credibility & trust
Psychological triggers
Tough Mudder - The Case Study
Excess content in the first fold
Poor navigation filter
No trigger to action
Tough Mudder - Components to Focus
Simplified communication
Ease of navigation
Trigger for action
Running the Test
Prepared 7 Variations
Variation 2 produced a session value uplift of 9%!
Combined with the next 2 rounds of optimization testing,
they earned a session value uplift of over 33%!
Essentials of Mobile
Conversion Optimization
Building capacity for mobile
experimentation
Tips For Mobile
Conversion
Optimization in
2018
Take a step toward “Optimization”
Set micro goals for conversion
Adapt to the comfort level of the user
Address the fat finger syndrome
Sanity checks
Differentiate by intent and not by the user
VWO Webinar: How to optimize mobile conversions in 2018

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VWO Webinar: How to optimize mobile conversions in 2018

  • 1. How To Optimize Mobile Conversions in 2018 Matthew Pezzimenti Founder, Conversion Kings Utkarsh Rai Growth Marketer, VWO
  • 2. Ask Questions on Twitter #AskVWO
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
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  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. What have we learned so far? Quick Recap Why mobile users don’t convert? Website navigation on mobile Cognitive load on user Metric of planning
  • 32. Why doesn’t mobile convert? Mobile users are susceptible to friction Mobile traffic is different than that of desktop: - Intent - Level of distraction - Behaviour A smaller screen, connectivity issues, distraction, and other such reasons cannot be blindly blamed for low conversion rates. Peek into our user’s life
  • 33. Responsive website Why is it not the same as mobile website?
  • 34. Why our responsive website fails? As we compete with the traditional pinch & zoom mobile experience, but is it enough? As it is simply a replica of the desktop site It fails to offers: ● Context: Due to cognitive overload ● Conversion environment: As the UX is not optimized
  • 35. Source Beth Israel Deaconess Medical Center Responsive Vs Mobile Optimized Website
  • 36. Don’t Panic! 1. Businesses are still in the discovery stage of figuring out mobile best practices. 2. There’s an opportunity: As only 30% of SMBs are mobile optimized. There’s still a lot to be explored! Not optimized for mobile?
  • 37. Components of Mobile Conversion How to achieve your conversion goal? Simplified communication Ease of navigation Building credibility & trust Psychological triggers
  • 38. Tough Mudder - The Case Study Excess content in the first fold Poor navigation filter No trigger to action
  • 39. Tough Mudder - Components to Focus Simplified communication Ease of navigation Trigger for action
  • 40. Running the Test Prepared 7 Variations Variation 2 produced a session value uplift of 9%! Combined with the next 2 rounds of optimization testing, they earned a session value uplift of over 33%!
  • 41. Essentials of Mobile Conversion Optimization Building capacity for mobile experimentation
  • 42. Tips For Mobile Conversion Optimization in 2018 Take a step toward “Optimization” Set micro goals for conversion Adapt to the comfort level of the user Address the fat finger syndrome Sanity checks Differentiate by intent and not by the user