What Is Knowledge? Knowledge is the human interpretation of data / information for potential action Essentially knowledge is people based Tacit Explicit Embedded ( Experience, past memories, hard to catalogue, document) (Formal, codified, data bases, policy manuals, white papers etc.)
Knowledge Processes Focus on new knowledge Focus on existing knowledge Process focus Content focus 1. Locating & Capturing 2. Sharing 3. Creating (innovation)
“ While Knowledge Management is common sense, it is not yet a common practice.”
Effective management of knowledge assets needs more than an appreciation of its relevance - there is need for appropriate interventions - culture change initiatives, knowledge engineering tools and techniques and Information technology.
Building Blocks For Holistic Knowledge Management Solutions Organisational / cultural Enablers Technology Enablers 30% 20% 50% Knowledge Processes 30% 20% Integration
Linking people to people in “cross functional teams” / “communities of practice to share knowledge”
Linking people to information / knowledge repositories / best practices ( Knowledge centre / Knowledge Portal )
Building Blocks for KM
Knowledge Center (Knowledge Portal) - Repository of functional knowledge -Dissemination of best practices - Upgradation of functional skills -Place to search -Place to post a query Teams to develop content Key projects documented Online courses development
Storehouse of functional knowledge
Distilled learnings in specialty areas
Focussed functional training
Knowledge Hubs HLL function.com List of Experts - HLL and external
The most important enabler for leveraging collective knowledge is the Organizational Culture
A Culture of Absolute Trust is the Essential Prerequisite for Proactive Knowledge Sharing
Culture change initiatives Establish Knowledge sharing as one of the desired behaviors. Realign incentives and reward program to strengthen knowledge sharing Establish rituals / Annual events to strengthen knowledge sharing - “Team awards”, “Knowledge Fairs” etc. Stress on knowledge related behaviors in Performance Development Planning (PDP)
A supply chain is a network of facilities and distribution options that perform the functions of procurement of materials, transformation of these into intermediate and finished products and the distribution of finished products to the customers.
The Traditional Vision of Supply Chain Constrained Itself to the Boundaries of an Organization Purchase Production Inventory / Warehousing Transportation SOURCE MAKE MOVE STORE SELL This approach was however inward looking
An Evolved Definition of the Supply Chain Web Emerged in the Last Decade Collaboration and Quick Response ( QR)
Collaboration with partners
Shortened product life cycles
Time to market (SPEED)
Product variety proliferation
New Responses Key Challenges
A Supply Chain means more than physical flow of goods Physical Flow Fiscal Flow Information Flow Supply chain has 2 critical functions Physical function Market Mediation Function Ensure that the variety/ supplies match what customer wants to buy.
Vendor selection / development and the unique way relations are managed on an ongoing basis - pre-selection audits to establish capabilities and potential synergies , post selection operational reviews, certification ( at different levels , reflecting the strength, depth and maturity of relationships)
Leverage technology to automate transaction oriented , non strategic purchase activity and release time for strategic sourcing. This will improve purchasing efficiency as well as effectiveness.
You can add greater value to company profitability and still handle much larger value of purchase with out excessive pressure and the job can also be more exciting when pure chasing becomes strategic sourcing!