A short presentation about change request Management

1. CHANGE MANAGEMENT & CHANGE
REQUEST MANAGEMENT
Ujjwal Kumar Joshi
10th April, 2013

2. Change and it’s types
Change is “to make something different”
In management perspective, “Change
Management is the process, tools and
techniques to manage the people-side of
change to achieve the required business
outcome”.
Changes could be:
 Internal or External
 Individual or Organizational
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3. Typical tasks of a Change
Project
1. Identifying need for change
2. Change Recommendation
3. Analysis of the feasibility of Change
4. Steering committee approval
5. Project Sponsor approval
6. Implementation
7. Constant review
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4. Method and Tools
 Survey (Feedback)
 Expert Judgment (Situational Analysis)
 Communication (Stakeholder)
 Benchmarking (Standards)
 Risk management (Impact Analysis)
 Trainings (Knowledge and skills enhancement)
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5. Importance of Change
Management in the Companies
 Innovation and development
 Customer satisfaction
 Competitive advantages
 Quality assurance
 Efficiency of resources
 Enhanced Individual and Organizational
Morale and skills
 Increased profitability
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6. “EVERYONE THINKS OF
CHANGING THE WORLD, BUT
NO ONE THINKS OF
CHANGING HIMSELF.”
- LEO TOLSTOY