The document discusses the partnership between IT and business operations. It explains that IT exists to meet business demands by capturing requirements, documenting them formally, and translating them into needed IT systems. This ensures governance, compliance, and that IT supports key business functions like oil and gas, mining, infrastructure, and logistics. Requirements are clearly documented and signed off on before final handover. IT then supplies the necessary applications, service desk, systems infrastructure, and network infrastructure to meet the documented business needs.
2. IT Presence for the
Business
IT exist because of business demands
The objective is to capture business
requirements and document it clearly
and formally
Documentation and needs are
translated into IT Systems needed
Governance and Compliancy of
complete IT Systems Environment
3. Capturing Requirements
• Documents Business
Needs
• Governance
Corporate • Policies Business • Translates to IT
• Culture
Analyst or URT
• Engineering
Oil and Gas • EPC
• Supply Base
• Document
• Field Research Incidents/Problems
• Mining Startup
Mining • Heavy Equipment
Maintenance
• Escalates to
• Skilled Resources
Services
Service Desk Appropriate Teams
• Port Services
Infrastructure
• Fabrication
• Documents Project
Requirements
• General Transportation
Logistics
• Short Range (Land) • Produce Services &
• Long Range Shipments
(Sea/Air) Project Material Cost
Services • Translates to IT
4. Translating the
Requirements
• Documents Business
Needs
Business • Translates to IT
Analyst or URT
• Document
Incidents/Problems
• Escalates to
Service Desk Appropriate Teams
• Documents Project
Requirements
• Produce Services &
Project Material Cost
Services • Translates to IT
5. Translating the
Requirements
Business Clearly Document All Request
Analyst or
URT
Map request to appropriate function or supply
Obtain User Signoff on both Initial Documents
Service Desk
and Final Handover
Customer Service and Continuos Improvement
Project
Services Customer Surveys and Feedback
6. Translating the
Requirements
Software
Systems
Network
Main
Requirements
Services to the Organization
7. IT Supplies for the Business
Governance to Support the Business:
• IT Policies in place to:
• Reduce Risks to the Business
• Regulate User behavior and enforce
confidentiality
• Monthly Audits on Desktops to ensure security to
enforce Governance
Applications to Support the Business
• Intranet Portals
• HR Information Management Systems
• Custom applications: Document Control,
Production Line, RFID Systems for Fabrication
8. IT Supplies for the Business
Service & Support Desk for the Business
• End User Management (Incident and Service Management)
• Day to day operational needs
Systems Infrastructure for the Business
• Core Systems Infrastructure
• Security
• Host Applications
• Monitoring and Maintaining Organization Assets
Network Infrastructure for the Business
• Core connectivity layer of Infrastructure
• Provide connections for User and Organization Offices
• Remote Project/Office connectivity with VSAT or MPLS links
• Internet WWW connectivity
Editor's Notes
Business drives IT and not the other way aroundIT only facilitates, however may suggest further features for better efficiency and cost savings for the organizatione.g.: VoIP or Unified Communications to reduce call costs, ERP Systems to better finance, accounting or procurement systems plus added ease with centralized reporting for better consolidated reports.
Governance and Culture is owned by Corporate HR – IT Facilitates with Governance and Policies through IT (Secure and Complied Desktops)Human Capital and Personnel are essential to the Organization – IT Facilitates with HR Systems to hold these informationProcurement and Accounting process financial aspects of the Organization – IT Facilitates with confirming processes done by the business and translating into ERP systemsMining and Engineering are core of the business – IT Facilitates sites and projects with needed systems, communications and materials related to this
All this is Information gathering or CIO structure roleURT Team needs to be owned by the business as they own Business ProcessIT Facilitates process by translating to system supporting those processes
Whether it is the Business Analyst, Service Desk (as first line support) or Project Services EVERYTHING needs to be documented and registered clearlyDocuments by MOM, SOP and other registered must be shared, agreed and signed off before supply of IT is providedAppropriately after solution is given the first docs signed are again attached to User Acceptance forms to provide direct mapping and information of what is asked is supplied with the solutions
Signed off documents for requirements are translated by the Information Architects (URT) to communicate to:Software Architect – for selected software to be user for ALL organizations under GroupSystems Architect – for selected systems to be used for ALL organizations under GroupAll Technology translated is product of requirementsTechnology then budgets supply needed
All this is Information gathering or CTO structure role