MIS- AHLAEI week 1

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Evaluating Technology and PMS Function

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MIS- AHLAEI week 1

  1. 1. Chapter 1 Hospitality Technology Systems Managing Technology in the Hospitality Industry Sixth Edition (468TXT or 468CIN)© 2011, Educational Institute
  2. 2. Competencies for Hospitality Technology Systems 1. Discuss the criteria used to evaluate hospitality technology. 2. Describe the basic functions common to property management systems. 3. Identify stand-alone technology systems that may interface with property management systems.© 2011, Educational Institute (continued) 2
  3. 3. Competencies for Hospitality Technology Systems (continued) 1. Describe the basic functions of a point-of-sale system. 2. Describe the basic functions of a sales and catering system. 3. Identify hospitality accounting modules typically provided by back-office software packages. 4. Explain the elements and impact of e-commerce on hospitality organizations.© 2011, Educational Institute 3
  4. 4. Creating Competitive Advantage • Product differentiation • Exceptional service via technology • Production at a lower cost • Market segmentation© 2011, Educational Institute 4
  5. 5. Productivity Evaluation Workflow processing • Task sequencing • Space management • Other physical elements Data processing • Time minimization • Optimization of data-handling procedures© 2011, Educational Institute • Streamlining output 5
  6. 6. PMS Functions Reservations Module • Availability/forecasting • Reservation records • Reservation confirmations Rooms Management Module • Room status • Registration • Room assignments© 2011, Educational Institute (continued) 6
  7. 7. PMS Functions (continued) Guest Accounting Module • Folio management • Credit monitoring • Transaction tracking© 2011, Educational Institute 7
  8. 8. Common PMS Interfaces • Central reservation system • Internet • Sales and catering • Point-of-sale • Electronic payment processing • Revenue management© 2011, Educational Institute (continued) 8
  9. 9. Common PMS Interfaces (continued) • Back office accounting • Call accounting • Electronic locking systems • Energy management • Auxiliary guest service devices • Self-service devices© 2011, Educational Institute 9
  10. 10. POS Order Entry Functions • Displays menu items o Different prices o Different meal periods o Different outlets • Applies modifiers to menu items • Groups menu items with single price • Defines a default order display location© 2011, Educational Institute (continued) 10
  11. 11. POS Order Entry Functions (continued) • Allows delayed order entry to time service • Counts down items in short supply • Provides rapid entry of quick-service items • Offers simple way to re-order a round of drinks • Enables off-menu orders© 2011, Educational Institute 11
  12. 12. POS Settlement Functions • Splits charges on check • Transfers checks from one server to another • Combines checks for different tables or servers • Can apply service charges • Automatically adds gratuity when appropriate • Manages server tips© 2011, Educational Institute (continued) 12
  13. 13. POS Settlement Functions (continued)© 2011, Educational Institute 13
  14. 14. POS Settlement Functions (continued) • Records settlement method • Tracks voids, corrections, and adjustments • Provides reports such as: o Cashier shift balances o Menu item sales analysis o Server productivity© 2011, Educational Institute 14
  15. 15. Sales and Catering—Group Sales • Creates company master records, including corporate subsidiaries • Facilitates contact management • Displays guestroom and function room availability • Creates and tracks group bookings • Allows adjustment of contracted rooms based on prior experience© 2011, Educational Institute 15
  16. 16. Sales and Catering— Function Rooms • Records function room size/capacity in different configurations • Displays images of each function room in typical configurations • Displays function room availability in graphic form • Creates and tracks room bookings© 2011, Educational Institute (continued) 16
  17. 17. Sales and Catering— Function Rooms (continued) • Allows simple relocation of event from one room to another • Creates pick-lists of standard-priced menu items • Manages requests for audiovisual and other equipment • Generates contracts and banquet event orders© 2011, Educational Institute 17
  18. 18. Accounting Applications Accounts Receivable Module • Customer master file • City ledger file • Account aging file Accounts Payable Module • Vendor master file • Invoice register file • Check register file© 2011, Educational Institute (continued) 18
  19. 19. Accounting Applications Payroll Module • Employee master file • Payroll register file • Government register file Financial Reporting File • General ledger • Trial balance • Financial statements© 2011, Educational Institute (continued) 19
  20. 20. Accounting Applications (continued) Other Modules • Inventory • Purchasing • Budgeting • Fixed assets© 2011, Educational Institute 20
  21. 21. E-Commerce Concepts • Internet- Large and complex series of electronic networks designed to provide universal access to information and communication. • World Wide Web (WWW) • Uniform Resource Locator (URL)- Designates the internet address of a site.© 2011, Educational Institute 21
  22. 22. E-Commerce Concepts • Internet • E-distribution channels • Online reservation systems • Social networking • Internet marketing • Enterprise systems • Web-based applications • Website development© 2011, Educational Institute 22
  23. 23. Enterprise Systems • Addresses the technology needs of multi- property organizations. • Relies on web based technology. • Can include central reservations applications to fully synchronize room inventories.© 2011, Educational Institute 23

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