MIS- AHLAEI week 1

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Evaluating Technology and PMS Function

Evaluating Technology and PMS Function

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  • 1. Chapter 1 Hospitality Technology Systems Managing Technology in the Hospitality Industry Sixth Edition (468TXT or 468CIN)© 2011, Educational Institute
  • 2. Competencies for Hospitality Technology Systems 1. Discuss the criteria used to evaluate hospitality technology. 2. Describe the basic functions common to property management systems. 3. Identify stand-alone technology systems that may interface with property management systems.© 2011, Educational Institute (continued) 2
  • 3. Competencies for Hospitality Technology Systems (continued) 1. Describe the basic functions of a point-of-sale system. 2. Describe the basic functions of a sales and catering system. 3. Identify hospitality accounting modules typically provided by back-office software packages. 4. Explain the elements and impact of e-commerce on hospitality organizations.© 2011, Educational Institute 3
  • 4. Creating Competitive Advantage • Product differentiation • Exceptional service via technology • Production at a lower cost • Market segmentation© 2011, Educational Institute 4
  • 5. Productivity Evaluation Workflow processing • Task sequencing • Space management • Other physical elements Data processing • Time minimization • Optimization of data-handling procedures© 2011, Educational Institute • Streamlining output 5
  • 6. PMS Functions Reservations Module • Availability/forecasting • Reservation records • Reservation confirmations Rooms Management Module • Room status • Registration • Room assignments© 2011, Educational Institute (continued) 6
  • 7. PMS Functions (continued) Guest Accounting Module • Folio management • Credit monitoring • Transaction tracking© 2011, Educational Institute 7
  • 8. Common PMS Interfaces • Central reservation system • Internet • Sales and catering • Point-of-sale • Electronic payment processing • Revenue management© 2011, Educational Institute (continued) 8
  • 9. Common PMS Interfaces (continued) • Back office accounting • Call accounting • Electronic locking systems • Energy management • Auxiliary guest service devices • Self-service devices© 2011, Educational Institute 9
  • 10. POS Order Entry Functions • Displays menu items o Different prices o Different meal periods o Different outlets • Applies modifiers to menu items • Groups menu items with single price • Defines a default order display location© 2011, Educational Institute (continued) 10
  • 11. POS Order Entry Functions (continued) • Allows delayed order entry to time service • Counts down items in short supply • Provides rapid entry of quick-service items • Offers simple way to re-order a round of drinks • Enables off-menu orders© 2011, Educational Institute 11
  • 12. POS Settlement Functions • Splits charges on check • Transfers checks from one server to another • Combines checks for different tables or servers • Can apply service charges • Automatically adds gratuity when appropriate • Manages server tips© 2011, Educational Institute (continued) 12
  • 13. POS Settlement Functions (continued)© 2011, Educational Institute 13
  • 14. POS Settlement Functions (continued) • Records settlement method • Tracks voids, corrections, and adjustments • Provides reports such as: o Cashier shift balances o Menu item sales analysis o Server productivity© 2011, Educational Institute 14
  • 15. Sales and Catering—Group Sales • Creates company master records, including corporate subsidiaries • Facilitates contact management • Displays guestroom and function room availability • Creates and tracks group bookings • Allows adjustment of contracted rooms based on prior experience© 2011, Educational Institute 15
  • 16. Sales and Catering— Function Rooms • Records function room size/capacity in different configurations • Displays images of each function room in typical configurations • Displays function room availability in graphic form • Creates and tracks room bookings© 2011, Educational Institute (continued) 16
  • 17. Sales and Catering— Function Rooms (continued) • Allows simple relocation of event from one room to another • Creates pick-lists of standard-priced menu items • Manages requests for audiovisual and other equipment • Generates contracts and banquet event orders© 2011, Educational Institute 17
  • 18. Accounting Applications Accounts Receivable Module • Customer master file • City ledger file • Account aging file Accounts Payable Module • Vendor master file • Invoice register file • Check register file© 2011, Educational Institute (continued) 18
  • 19. Accounting Applications Payroll Module • Employee master file • Payroll register file • Government register file Financial Reporting File • General ledger • Trial balance • Financial statements© 2011, Educational Institute (continued) 19
  • 20. Accounting Applications (continued) Other Modules • Inventory • Purchasing • Budgeting • Fixed assets© 2011, Educational Institute 20
  • 21. E-Commerce Concepts • Internet- Large and complex series of electronic networks designed to provide universal access to information and communication. • World Wide Web (WWW) • Uniform Resource Locator (URL)- Designates the internet address of a site.© 2011, Educational Institute 21
  • 22. E-Commerce Concepts • Internet • E-distribution channels • Online reservation systems • Social networking • Internet marketing • Enterprise systems • Web-based applications • Website development© 2011, Educational Institute 22
  • 23. Enterprise Systems • Addresses the technology needs of multi- property organizations. • Relies on web based technology. • Can include central reservations applications to fully synchronize room inventories.© 2011, Educational Institute 23