464.7 tm01 (1)

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464.7 tm01 (1)

  1. 1. Chapter 1 The Challenge of Food and Beverage Operations Planning and Control for Food and Beverage Operations Seventh Edition (464TXT or 464CIN)© 2009, Educational Institute
  2. 2. Competencies for The Challenge of Food and Beverage Operations 1. Identify the components of the travel and tourism industry and describe the hospitality segment of the industry. 2. Discuss how a hotel is organized and describe food and beverage departments within hotels. 3. Discuss the similarities and differences between commercial and noncommercial food service operations.© 2009, Educational Institute (continued)
  3. 3. Competencies for The Challenge of Food and Beverage Operations (continued) 4. Describe food service management, including the operating control cycle and the management tasks of planning, organizing, coordinating, staffing, directing, controlling, and evaluating. 5. Summarize the labor shortage challenge for food and beverage operations and how managers are meeting it. 6. Provide an overview of multi-unit hospitality operations. 7. Review the role and impact of technology in today’s food and beverage operations.© 2009, Educational Institute
  4. 4. Commercial/Noncommercial Operations Commercial Operations • Restaurants • Hotels • Clubs Noncommercial Operations • Schools • Hospitals • Military© 2009, Educational Institute
  5. 5. Differences between Hotel and Freestanding Food Service Operations • Location • Hours of operation • Room service • Cost allocation of employee meals • Multiple food outlets • Visibility • Range of management decision-making© 2009, Educational Institute
  6. 6. Revenue and Support Centers Revenue Centers • Restaurant • Banquets • Room service Support Centers • Purchasing/receiving • Food production units • Stewarding© 2009, Educational Institute
  7. 7. Components of Management Planning Creates goals/objectives and action plans to achieve them Organization Establishes flow of authority and communication Coordination Assigns work/organizes resources to achieve objectives© 2009, Educational Institute (continued)
  8. 8. Components of Management (continued) Staffing Recruits/hires applicants Directing Gets work done through people Controlling Takes corrective action when actual results fall short of objectives Evaluating Monitors attainment of goals/objectives© 2009, Educational Institute

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