numero is a world-class software solutions provider that helps world-class companies to deliver exceptional customer experiences over any channel of communication. Above all else, it is our approach that sets numero apart from others. In short, we help organisations to do the right thing by combining our engagement model (numero act), our delivery approach (numero pro) and our software platform (numero interactive) to create truly innovative solutions that challenge conventional thinking and revolutionise organisational performance. For more information please visit: thisisnumero.com

1. Quick numero update
The numero solution from contact centre
telephony to back office complaints to web
self service
Guy Colclough
CEO
www.thisisnumero.com
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2. thisisnumero.com
About us:
• Private and highly successful business
• Core team worked together for 17 years
• Established in 2001 as a consultancy business
• Created class leading niche email solution
• Attracted an enviable client base of leading brands
• Proven investment in software IP, process and delivery
• Focus and strategy driven solely by client demand
Today:
• Secured major long term contracts
• Transitioned into a transformational solutions provider
• Taken to market a unique Enterprise class, multi
channel CIM solution
• Verified by clients, consultants, technology providers,
Forrester & Gartner
• Underpinned by strong recurring revenues and long
term multi phased client programs “2012 will be the most successful year
• Trading style reflects relationship and results based in our history marking our coming of
delivery age”
– Guy Colclough (CEO)
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3. A brief history of numero
Started as Consultancy business Business transformation provider
Successfully launch Rebranded and Launch numero New
Major project interactive into
first client - repositioned as transformational
implementations Beta at Lakeland
Tower Publishing numero contract wins
& Vertex
2001 2003 2005 2007 2009 2012
Acquire assets from Solution scale Peak investments:
SmartAgent, the Brand, reference
Stratumsoft from increased to support engagement, delivery,
first NLP based sites, solution and
Aberdeen Murray more channels – brand, reference
email management processes complete
Johnstone telephony, SMS, sites and software
solution
documents and XML development
numero has successfully delivered two
business transformation applications to
market in the last decade. These are
relied upon by prestigious Blue Chip
clients
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4. numero IP investment
Investment
From niche email application to
enterprise-class solutions with
no debt or private equity backing
Development
Act
Pro
Brand
Time
Entrepreneurial Reactive Proactive Scalable Systematic
Narrow solution focused Extended problem Full problem solving Full problem solving with Complete customer
on solving email solving (email &workflow) (multi-channel contacts ROI engagement and contact solutions for
challenges with workflow & closed loop solutions transformational projects
automation) delivery
Innovators Early adopters Innovators Early adopters Majority
2007 2008 2009 2010-2011 2012+
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5. What we do
numero act numero interactive numero pro do the right thing
Engagement Methodology Software Platform Delivery Approach
ROI centric, business led Class leading, Enterprise Agile and results driven
scale
Engage Elaboration
Study
Construction What sets us apart is the
Playback way we do things and
this is encapsulated in
our business philosophy
Approval Transitio „do the right thing‟.
n
numero is fast moving, agile and quick
thinking transformational solution
provider that can revolutionise
businesses in record time
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6. Our technology mission
Solution purpose
Through a combination of self-service capabilities, process
automation and the streamlining of manual processes,
numero dramatically reduces the time and effort associated
with handling customer interactions, irrespective of whether
they are simple enquiries or complex transactions.
 Reduce costs through increased efficiency & first time resolution
rates
 Improve management information and control
 Reduce contact centre work load through increased self-service
and automation
 Improve customer satisfaction, quality and consistency
 Focus on customer service, not handle times
Scope
In a single robust, scalable, configurable and future-proof
package, numero provides an innovative and seamless “Our platform is simply the most
combination of all of the products, features and operationally effective CIM platform in
technologies required to streamline contact centre the market today”
operation and management. – Lawrence Harding (Technical Director)
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7. Software platform
Business Function Application Type Line of Business
Email Complaints
Documents Claims Management
Front Office
Telephony Text & Reserve
Websuite Stores Management Business
Transformation
Back Office
Webchat Human Resources
Call Me Back Supply Chain
Online Facebook Case Management
Twitter Finance
Social Media & Mobile Mobile (SMS) Other
numero is fast moving, agile and quick
thinking transformational solution
provider that can revolutionise
businesses in record time
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8. Transformational solutions
Stores & Depots
Offshore
Data centres
Contact centres
Retail
- CC telephony
Front - CTI Logistics
office - (SAD) Single
Agent Desktop Financial
- Complaints
- Claims Telecoms
Back - Billing/
Customer numero office Payments
Inbound Markets Utilities
contacts interactive - Case mangnt
Subscriptions
- Deflection
Online - Self service
- Dynamic FAQ
- My account Health
Social - Facebook Government
Media - Twitter
& - Text & Reserve Blue Light
Mobile - Mobile apps
All All Integrates all elements of a modern Proven vertical
demographics channels multi-channel business expertise
numero act numero pro
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9. numero around the globe
The numero platform is designed and
Global delivery areas of numero solution developed to be truly international
application with proven global appeal
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10. 2011 Deliveries
Major new Large US UK Global Large UK International
bank power logistics telecoms catalog IT services
company company provider retailer company
New multichannel, Complete contact Complete contact New web self New web self New multi
back office and centre, back office centre and back service and new service & social channel contact
web self service and web self office platform social platform media platform centre and back
mortgage platform service platform Full contact centre office platform
/ back office
Created high quality, class leading
references in multiple industry sectors
in record time
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11. Committed for 2012
Major UK Renowned Leading UK Global Eminent UK Large UK
high street European supermarket telecoms outsourcer insurance
retailer travel provider provider
company
New contact Revolutionary new New channels for Global roll out of Multiple new Revolutionizing
centre, back contact centre contact centre web self service platforms and re online self service
office and web self platform & new platform and social platform platform solutions offering and
service retail SOA layer transforming the
platform contact centre
Committed to transformational and
mission critical solutions delivery to
give our clients competitive edge
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12. Multi-channel service model
Single view of customer Experience History Story
• Place orders Web Promote offer
• Open an Web chat Promote
account service
Email
• Make payments Update on
Social media orders
• Returns
SMS Update on
• Request returns
information
Telephony
Account
• Notify a defect
Document
update
Self Service Consistent Service Proactive Service
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13. Find out more
www.thisisnumero.com
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