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Sessione 6_Business Process Management pt.2
- 1. Business Process Management for Enterprises Ing. Antonio Caforio Centro Cultura Innovativa d’Impresa Università del Salento antonio.caforio@unisalento.it
- 4. What is Process Information Object Request Items Supplier Process Physical Object Procure Items Produce Something Customer Process
- 7. What is Process Management Processes Develop Procedures Procure Items Support Processes Train Human Resources Provide Equipments
- 8. What is Process Goals “Have the right Items available when needed” Procure Items KPIs • Wrong Items • Delivery on-time • …
- 9. What is Process Procure Items Flow of Activities Select Supplier Send Request Receive Items
- 10. Process Management Plan Work Monitor & Control Work Gather Information Monitor Processes Develop Forecasts Take Preventive/Corrective Actions Execute Work Set Goals Establish Process Define Plans, Resources Determine Budget Use Inputs to Produce Outputs
- 11. Process Management Applied Plan Procurements Procure Items Monitor Procurements Execute Procurements
- 12. Process Management Applied Plan Work Monitor & Control Work Gather Information Monitor Processes Develop Forecasts Take Preventive/Corrective Actions Execute Work Set Goals Establish Process Define Plans, Resources Determine Budget Use Inputs to Produce Outputs
- 13. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Functional Organization Specialisation Standardisation and Best Practices Clear Positions and Career Paths Preserve Corporate Knowledge
- 14. Traditional Management MyCompany Processes Strategic Committee Purchasing Marketing • Select Targeted Customers • Acquire Customers Sales Engineering Operations Sales Agents Sales / Orders • Sell Products Warehouse • Manage Inventory Shipment Finance HR • Accounts • Hire Payable Personnel • Accounts • Manage Receivable Training IT
- 15. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Functional Organization & The Order Management Process
- 16. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance 1. Receive Order HR IT The Functional Organization & The Order Management Process
- 17. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance 1. Receive Order Warehouse 2. Fill Order from Stock Shipment HR IT The Functional Organization & The Order Management Process
- 18. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance 1. Receive Order Warehouse 2. Fill Order from Stock Shipment 3. Ship Item HR IT The Functional Organization & The Order Management Process
- 19. Traditional Management MyCompany Strategic Committee Purchasing Marketing Sales Engineering Operations Sales Agents Sales / Orders Finance 1. Receive Order 3. Ship Item IT 4. Invoicing Warehouse 2. Fill Order from Stock Shipment HR The Functional Organization & The Order Management Process
- 20. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance f-KPI: No. Orders HR The Functional Organization Warehouse f-KPI: Low Inventory, KG per Employee Shipment IT
- 21. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Order Management Process - What the customer wants? - What are KPIs? - Who’s responsible for the Process? - Who’s responsible for solving issues in the process?
- 22. Process Example The Order Process
- 23. References G. Bracchi, C. Francalanci, G. Motta; “Sistemi informativi e aziende in rete”; McGraw Hill Italia, 2001 P. Harmon; “Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals”; MK Press, 2007 OMG Specification; “Business Process Model and Notation”; 2011