Business Process Management
for Enterprises
Ing. Antonio Caforio
Centro Cultura Innovativa d’Impresa
Università del Salent...
What is Process

Procure
Items
Process
What is Process

Input

Procure
Items

Output
What is Process
Information
Object

Request
Items
Supplier Process

Physical
Object

Procure
Items

Produce
Something
Cust...
What is Process

Event

Procure
Items

External
Participant
What is Process

Guides

Procure
Items
Enablers

Checklist
What is Process
Management Processes

Develop
Procedures

Procure
Items
Support Processes

Train
Human
Resources

Provide
...
What is Process
Goals
“Have the right Items available when needed”

Procure
Items
KPIs
• Wrong Items
• Delivery on-time
• ...
What is Process

Procure
Items
Flow of Activities

Select Supplier

Send Request

Receive Items
Process Management
Plan
Work






Monitor & Control
Work





Gather Information
Monitor Processes
Develop Foreca...
Process Management Applied

Plan
Procurements

Procure
Items
Monitor
Procurements

Execute
Procurements
Process Management Applied
Plan
Work






Monitor & Control
Work





Gather Information
Monitor Processes
Develo...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Processes

Strategic
Committee

Purchasing

Marketing

• Select
Targeted
Customers
• Acq...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Marketing

Sales

Engineering

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Traditional Management
MyCompany

Strategic
Committee

Purchasing

Sales

Engineering

Marketing

Operations

Sales
Agents...
Process Example
 The Order Process
References
 G. Bracchi, C. Francalanci, G. Motta; “Sistemi informativi e
aziende in rete”; McGraw Hill Italia, 2001
 P. ...
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Sessione 6_Business Process Management pt.2

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Sessione 6_Business Process Management pt.2

  1. 1. Business Process Management for Enterprises Ing. Antonio Caforio Centro Cultura Innovativa d’Impresa Università del Salento antonio.caforio@unisalento.it
  2. 2. What is Process Procure Items Process
  3. 3. What is Process Input Procure Items Output
  4. 4. What is Process Information Object Request Items Supplier Process Physical Object Procure Items Produce Something Customer Process
  5. 5. What is Process Event Procure Items External Participant
  6. 6. What is Process Guides Procure Items Enablers Checklist
  7. 7. What is Process Management Processes Develop Procedures Procure Items Support Processes Train Human Resources Provide Equipments
  8. 8. What is Process Goals “Have the right Items available when needed” Procure Items KPIs • Wrong Items • Delivery on-time • …
  9. 9. What is Process Procure Items Flow of Activities Select Supplier Send Request Receive Items
  10. 10. Process Management Plan Work     Monitor & Control Work     Gather Information Monitor Processes Develop Forecasts Take Preventive/Corrective Actions Execute Work Set Goals Establish Process Define Plans, Resources Determine Budget  Use Inputs to Produce Outputs
  11. 11. Process Management Applied Plan Procurements Procure Items Monitor Procurements Execute Procurements
  12. 12. Process Management Applied Plan Work     Monitor & Control Work     Gather Information Monitor Processes Develop Forecasts Take Preventive/Corrective Actions Execute Work Set Goals Establish Process Define Plans, Resources Determine Budget  Use Inputs to Produce Outputs
  13. 13. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Functional Organization Specialisation Standardisation and Best Practices Clear Positions and Career Paths Preserve Corporate Knowledge
  14. 14. Traditional Management MyCompany Processes Strategic Committee Purchasing Marketing • Select Targeted Customers • Acquire Customers Sales Engineering Operations Sales Agents Sales / Orders • Sell Products Warehouse • Manage Inventory Shipment Finance HR • Accounts • Hire Payable Personnel • Accounts • Manage Receivable Training IT
  15. 15. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Functional Organization & The Order Management Process
  16. 16. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance 1. Receive Order HR IT The Functional Organization & The Order Management Process
  17. 17. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance 1. Receive Order Warehouse 2. Fill Order from Stock Shipment HR IT The Functional Organization & The Order Management Process
  18. 18. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance 1. Receive Order Warehouse 2. Fill Order from Stock Shipment 3. Ship Item HR IT The Functional Organization & The Order Management Process
  19. 19. Traditional Management MyCompany Strategic Committee Purchasing Marketing Sales Engineering Operations Sales Agents Sales / Orders Finance 1. Receive Order 3. Ship Item IT 4. Invoicing Warehouse 2. Fill Order from Stock Shipment HR The Functional Organization & The Order Management Process
  20. 20. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Finance f-KPI: No. Orders HR The Functional Organization Warehouse f-KPI: Low Inventory, KG per Employee Shipment IT
  21. 21. Traditional Management MyCompany Strategic Committee Purchasing Sales Engineering Marketing Operations Sales Agents Sales / Orders Warehouse Shipment Finance HR IT The Order Management Process - What the customer wants? - What are KPIs? - Who’s responsible for the Process? - Who’s responsible for solving issues in the process?
  22. 22. Process Example  The Order Process
  23. 23. References  G. Bracchi, C. Francalanci, G. Motta; “Sistemi informativi e aziende in rete”; McGraw Hill Italia, 2001  P. Harmon; “Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals”; MK Press, 2007  OMG Specification; “Business Process Model and Notation”; 2011

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