Customizing Help Desk And User Portal

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Customizing Help Desk And User Portal

  1. 1. Advanced Help Desk and User Portal Presented By:
  2. 2. Agenda • Plugins • Customizing the User Portal • Customizing the Help Desk • Dashboards
  3. 3. Plugins • Extend and Change Functionality • Avoid “Feature-Tax” • Written by Users and Spiceworks • Rate and Review
  4. 4. User Portal
  5. 5. Company Name
  6. 6. Logo (w/ MyWay)
  7. 7. Logo (w/ MyWay) Custom Welcome Msg
  8. 8. Logo (w/ MyWay) Custom Welcome Msg Status Info
  9. 9. Logo (w/ MyWay) Custom Welcome Msg Status Info Whatever you want!
  10. 10. Customize behavior
  11. 11. Rollout Tips • Create helpdesk alias for server ( http:// helpdesk ) • Set default landing page to be helpdesk • Out-of-office emails
  12. 12. Other Info • Make Custom Attributes Required • Change Look-n-feel • Internationalization Plugin
  13. 13. Help Desk
  14. 14. Customizations and Tips • Email Check Interval • Shortcuts • Help Desk Customizations Plugin • Help Desk Only Role • Help Desk “Queues” • Help Desk Responses
  15. 15. Reporting Dashboards
  16. 16. Customizations and Tips • Download reports from the Community • SQL Reports can drive graphs • Custom Dashboards for reporting
  17. 17. 4.0
  18. 18. User Portal
  19. 19. Out of the box User Portal
  20. 20. Logo (w/o MyWay) Out of the box User Portal
  21. 21. Logo (w/o MyWay) Additional Pages Out of the box User Portal
  22. 22. Logo (w/o MyWay) Additional Pages Additional Boxes Out of the box User Portal
  23. 23. Customize Colors
  24. 24. Customize Colors Layout Flexibility
  25. 25. Help Desk
  26. 26. Questions?

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