1. Advanced
Help Desk and User Portal
Presented By:

2. Agenda
• Plugins
• Customizing the User Portal
• Customizing the Help Desk
• Dashboards

3. Plugins
• Extend and Change Functionality
• Avoid “Feature-Tax”
• Written by Users and Spiceworks
• Rate and Review

4. User Portal

6. Company Name

8. Logo (w/ MyWay)

9. Logo (w/ MyWay)
Custom Welcome Msg

10. Logo (w/ MyWay)
Custom Welcome Msg
Status
Info

11. Logo (w/ MyWay)
Custom Welcome Msg
Status
Info
Whatever you want!

13. Customize
behavior

14. Rollout Tips
• Create helpdesk alias for server ( http://
helpdesk )
• Set default landing page to be helpdesk
• Out-of-office emails

15. Other Info
• Make Custom Attributes Required
• Change Look-n-feel
• Internationalization Plugin

16. Help Desk

18. Customizations and Tips
• Email Check Interval
• Shortcuts
• Help Desk Customizations Plugin
• Help Desk Only Role
• Help Desk “Queues”
• Help Desk Responses

19. Reporting
Dashboards

20. Customizations and Tips
• Download reports from the Community
• SQL Reports can drive graphs
• Custom Dashboards for reporting

21. 4.0

22. User Portal

23. Out of the box User Portal

24. Logo (w/o MyWay)
Out of the box User Portal

25. Logo (w/o MyWay)
Additional Pages
Out of the box User Portal

26. Logo (w/o MyWay)
Additional Pages
Additional Boxes
Out of the box User Portal

28. Customize Colors

29. Customize Colors
Layout Flexibility

30. Help Desk

32. Questions?