Flowroute winner ($1000) was Thomas Howe with Legal Aid. Extending social services through messaging to all stakeholders. This also received the CodeforOrlando t-shirt for its social impact. TADHack-mini Orlando 25-26 March, just before enterprise connect. Big thank you to the local tech and entrepreneur communities in Orlando for your support: Code for Orlando, Orlando Tech, Orlando JS, Orlando IoT, UCF Bootcamp, Valencia College, Creative Entrepreneurs Orlando, plus many more. Thanks to the sponsors for making this possible: Cisco Spark / Tropo, Flowroute, Matrix, Ring Central, Telestax with partners DataArt and Dialogic, Temasys, Vidyo.io.

1. TADHACK Orlando
The Hidden High Costs of Living on the Edge
Thomas McCarthy-Howe

6. $20 an hour is more affordable…
if you happen to have $20.
In the last decade, 1.5 million US citizens
have experienced homelessness.

7. Voice is Expensive for Social Services
• Requires people to answer
• People are inherently expensive
• One hour of on hold? $20
• Orlando LAS: 9:00-12:00, 1:30-3:00
• It only speaks the language you do
• And you better hope your agent happens to speak it too
• It forgets everything that’s said
• Difficult to keep your notes straight in your backpack
• Difficult to automate, archive, search, share, analyze
• Increases external costs to handle the data properly
• Decreases efficiency of response.
• Voice is never discrete
• There are times and places to stay quiet, to stay safe

8. Messaging Changes the Conversation
• Messaging Does Not Always Require People
• Asynchronous conversations tolerate large delays
• Automation using chat bot technology is an additional option
• Messaging speaks the language you do
• Human language translation is affordable and “good enough”
• Messaging never forgets
• Even when you might. Many homeless with illness and addiction challenges
• Messaging is quiet
• Keep people quiet and safe
• FlowRoute APIs make it simple to add messaging to phones
• Just enough functionality to consume

9. Demo
• Text enable existing phone number, change the prompts
• Let your customers know they have options
• Send Welcome Announcements for Texters
• Let them know someone’s there, and to wait for the answer
• Translate languages for customers and agents
• Provide a universal service all who need it
• Make it easy to share information
• Setup automations and replies
• Sometimes, you want to talk
• Text enable existing number, simple to start voice calls

11. Thank you!!!