Digital Workplaces - the magic
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My view on the character/concept, tools, skills, processes for the 21st ct digital workplace that supports creative knowledge work.
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Digital Workplaces - the magic
- 1. Digital Workplaces The magic & secrets revealed. FILIP CALLEWAERT | HEAD INF.MGT. PORT OF ANTWERP BELGIUM & DIGITAL PLATFORM MGR GREEN PARTY | | @CALLEWAERTFILIP
- 3. http://www.gartner.com/newsroom/id/3785664 “Digital business execution is requiring more frequent and complex decision making, continuous problem solving and rapid pattern recognition, all of which require workforce digital dexterity. (….) The Hype Cycle can help application leaders identity and exploit new and existing technologies that will boost employee engagement and agility for better business outcomes.”
- 4. UNDERSTAND THE NATURE OF KNOWLEDGE WORK
- 5. Unstructuredness Structuring Structure that which precedes in-formation Is a sense-making process Is the outcome of organizational processes. Not understanding things Uncomfortable uncertainty Trying to understand things Reducing uncertainty Understanding things Reduced uncertainty Knowledge work: solving problems
- 6. Unstructuredness Structuring Structure that which precedes in-formation Is a sense-making process Is the outcome of organizational processes. Not understanding things Uncomfortable uncertainty Trying to understand things Reducing uncertainty Understanding things Reduced uncertainty Knowledge work: solving problems
- 7. UNDERSTAND THE NATURE OF KNOWLEDGE WORK …today
- 8. INFORMATION
- 10. The digital workplace Fragmentation of the process Personal communication with Bart Van Roey, ihop.be http://adriantan.com.sg/ios-apps-300-productivity/
- 11. The digital workplace Fragmentation of output http://www.makeuseof.com/tag/creating-order-chaos-9-great-ideas-managing-computer-files/ https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone-screen-with-icons-of-productivity-apps.html https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone- screen-with-icons-of-productivity-apps.html
- 12. Metaphors we live by. GEORGE LAKOFF & MARK JOHNSON
- 13. The digital workplace Governing metaphors: CABINETS https://www.ibm.com/support/knowledgecenter/fr/SSZJPZ_11.3.0/com.ib m.swg.im.iis.govdash.doc/topics/c_fm_model.html http://weird-wood.blogspot.com/2014/03/
- 14. The digital workplace Predefined structure by default https://www.ibm.com/support/knowledgecenter/fr/SSZJPZ_11.3.0/com.ib m.swg.im.iis.govdash.doc/topics/c_fm_model.html http://weird-wood.blogspot.com/2014/03/
- 15. The digital workplace Governing metaphors: DESKTOPS http://www.cuk.ch/articles/3880 http://www.loversiq.com/o/220483113/the-organized/220483/
- 16. The digital workplace Individual by default https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone- screen-with-icons-of-productivity-apps.html http://www.cuk.ch/articles/3880
- 18. The digital workplace Transactional by default
- 19. HOW CAN WE DO BETTER?
- 20. PAPER, CABINETS, DESKTOPS HOW TO GET RID OF THE PAPER PARADIGM?
- 21. for the new HOW TO GET RID OF THE PAPER PARADIGM?
- 22. affordances Good design (of tools & processes) invites specific behaviour. http://www.columbia.edu/itc/mealac/pritchett/00routesdata/1800_1899/hinduism/ascetics/bedofnails1880s2.jpg https://www.dreaming.global/2017/01/16/nailed-it-a-look-at-the-indian-bed-of-nails/
- 23. Living with complexity. Presentation by Don Norman at UXLX 2014 – Youtube. Amazon.com
- 25. @callewaertfilip Information is not for storage, Information is for action.
- 26. our digital workplace design principles TEAM-work by default communication, information, collaboration IN ONE design for COMPLEXITY problem-solving process is ONE REMOTE team-work by default
- 27. THE TOOL MAGIC#1
- 28. Information Management: A Proposal TIM BERNERS-LEE, 1989-1990, CERN, SWITZERLAND
- 29. HYPERLINKING as default behaviour STRUCTURING, not structure THE PLATFORM, THE NETWORK JUST CONTENT, not files/folders a wiki being a small WWW
- 30. The medium is the message
- 31. • Collaborative • Transparent • Connected • Diversity • “Under development”, process • Structuring • Fluid • One THE MEDIUM IS THE MESSAGE
- 32. Unstructuredness Structuring Structure that which precedes in-formation Is a sense-making process Is the outcome of organizational processes. Knowledge work: solving problems
- 33. Cognitive ergonomics FROM INFORMATION STRESS TO INFORMATION ZEN http://keywordteam.net/gallery/882568.html
- 34. Wiki group cognitive ergonomics FROM INFORMATION STRESS TO INFORMATION ZEN
- 35. BEWARE THE UX OF THE WHOLE IS NOT THE SUM OF THE UX OF THE PARTS
- 36. One big network is worth a lot more than lots of smaller ones! METCALFE’S LAW
- 37. Each extra, separate collaboration tool undermines exponentially the realization of network effects METCALFE’S LAW
- 38. BEWARE AFFORDANCES MERELY ‘INVITE’ BEHAVIOUR http://grisanik.com/blog/control-by-design--examples/
- 39. YOU JUST MAKE WORD_FILE_CLONES IN THE WIKI… IF STUCK IN THE PAPER PARADIGM…
- 40. DOCUMENTATION IN THE WIKI, THE FILES & FOLDERS (“the real stuff”) IN SHAREPOINT IF STUCK IN THE PAPER PARADIGM…
- 41. OR YOU WANT TO OVERSTRUCTURE https://i.pinimg.com/originals/4b/5c/94/4b5c941724d3bab64d290d6ca030bf68.jpg
- 42. CHAOS IN THE WIKI OR YOU ARE UNDERSTRUCTURED
- 43. YOU NEED A NEW KNOWLEDGE WORK SUPPORTING PROCESS! HOW TO GET RID OF THE PAPER PARADIGM?
- 44. DESIGN THE PROCESS How do we agree as a team on using the tool?
- 46. A case is opened for any concrete challenge, problem, issue of which we think it is complicated or complex.
- 47. One case per ‘problem/challenge’. Amazon.com
- 54. Amazon.com
- 59. AND MAKE IT STICKY, to create team WORKING MEMORIES
- 60. Write it down. Design a team working memory.
- 61. We believe behind every great human achievement, there is a team. Our mission is to unleash the potential in every team. OUR MISSION
- 62. Information grows Chunking Notes Ideas Marking Annotating (Re-)ordering Grouping Connecting dots Hypotheses, question marks Confirmations, exclamation marks Curation Any problem-solving process = A collaborative process of creativity, structuring & manipulating information
- 63. MAGIC#2 One problem-solving process = the design of one case Unified communication, information, collaboration Design a Team Working Memory, by ‘writing’ the process Design flow, banish waste THE WORK PROCESS
- 64. HOW TO GET THIS DONE IN YOUR COMPANY? The implementation process
- 67. MAGIC#3 Generate ideas: team practices Define use cases Make: minimal viable products Watch, learn & improve THE IMPLEMENTATION PROCESS User > designer > teacher Show, share & inspire Start: understand their work
- 68. Create a resonating network of work practices
- 69. Network effects Many & constant feedback loops Context awareness Some basic principles http://murmurationtv.clickgarden.net/mission/
- 70. Teaming Collaboration Support Creativity Solutions Results Learning Engagement Don’t be afraid of complexity. http://murmurationtv.clickgarden.net/mission/ Design for complexity. MAGIC#4 EMERGENCE
- 71. Each extra, separate collaboration tool undermines exponentially the realization of network effects METCALFE’S LAW
- 72. Thank you! FILIP CALLEWAERT | HEAD INF.MGT. PORT OF ANTWERP BELGIUM & DIGITAL PLATFORM MGR GREEN PARTY | | @CALLEWAERTFILIP
Editor's Notes
- To finally realize that ‘New Way of Working' we at the Belgian Port of Antwerp Authority set up “Our Magic Four". Magic#1 is in the Atlassian tools - of course. Magic#2 is revealed in the use of a new, innovative work process - the "Collaborative Cases", the differentiator for efficient knowledge work. Magic#3 emerges in the Implementation Service Cycles, co-designed with the business partner. And finally we all experience Magic#4, the magic of teams that learn and perform, ready for new challenges time and again. The Belgian Green Party and other organizations heard about the success, and started with a similar set-up for their digital workplace and intranets – they love it! Our message: stop selling tools, start selling the process. Filip is available afterwards to answer your questions!
- The digital workplace Are you familiar with the concept? Infocentric: productivity in the information age; information management, information work, intranets, Internal comms GARTNER – press release, including the very first “hype cycle” of the DW
- Digital business execution is requiring more frequent and complex decision making, continuous problem solving and rapid pattern recognition, all of which require workforce digital dexterity. (….) The Hype Cycle can help application leaders identity and exploit new and existing technologies that will boost employee engagement and agility for better business outcomes (see Figure 1). KNOWLEDGE WORK
- DESIGNERLY WAYS OF KNOWING FLAP ADD STRUCTURE > REDUCE UNCERTAINTY LOTS OF STRUCTURE = CERTAINTY??? NO
- Non-routine work > Creativity Information-driven: exisiting, new information; input, throughput, output Team work by default Very dynamic, sometimes chaotic
- Two dimensional order This patented cabinet: everything in its place, a place for everything Information is for storage
- Two dimensional order This patented cabinet: everything in its place, a place for everything Information is for storage
- Individual, personal computer Clean desk?
- Icons remind us of physical paper – one document = one file Records are main focus, the rest is of minor importance Linearity, sequential Problematic for draft vs final versions, product vs process (annotations) (notebooks vs repositories) Heavy transactional view on information – mail as transporter for content
- Icons remind us of physical paper – one document = one file Records are main focus, the rest is of minor importance Linearity, sequential Problematic for draft vs final versions, product vs process (annotations) (notebooks vs repositories) Heavy transactional view on information – mail as transporter for content
- ‘Affordance’ refers to the perceived and actual properties of a thing, primarily those functional properties that determine just how the thing could possibly be used. (Salomon, 1993Salomon, G. (Ed.) (1993) Distributed cognitions—psychological and educational considerations(Cambridge, Cambridge University Press) , p. 51)
- Input, throughput, output: ONE
- THE TOOL WHERE YOU START AND END YOUR WORK CONTENT IS YOUR RAW MATERIAL & FINAL PRODUCT ONLY BUSINESS OFFICE APPLICATION THAT DEVELOPED FROM A WIKI PHILOSOPHY EVEN GOOGLE APPS VERY MUCH COPIES THE PAPER PARADIGM
- This proposal discusses the problems of loss of information about complex evolving systems and derives a solution based on a distributed hypertext system. There is an information management concept that authentically supports knowledge work in a VUCA world! Volatile, Uncertain, Complex, Ambiguous
- THE TOOL WHERE YOU START AND END YOUR WORK CONTENT IS YOUR RAW MATERIAL & FINAL PRODUCT ONLY BUSINESS OFFICE APPLICATION THAT DEVELOPED FROM A WIKI PHILOSOPHY EVEN GOOGLE APPS VERY MUCH COPIES THE PAPER PARADIGM
- DESIGNERLY WAYS OF KNOWING FLAP
- IT is not about having these tool integrated in one environment, but about having their functionality embedded in your content.
- Metcalfe's Law states that the value of a communications network is proportional to the square of the size of the network. The law has often been illustrated using the example of fax machines: a single fax machine is useless, but the value of every fax machine increases with the total number of fax machines in the network, because the total number of people with whom each user may send and receive documents increases.[5] Likewise, in social networks, the greater number of users with the service, the more valuable the service becomes to the community.
- BORING VERY LONG PAGES, no chunking NO HYPERLINK RESTRICT EDIT TO THEMSELVES
- Laboratory notebooks
- SLIDE VAN 2 DAAGSE IMPLEMENTATIE
- Sense
- Your headshot should look like you This should go without saying, but old, blurry, or dark pictures can make you look distorted. Use a high-quality photo to avoid looking pixelated. Your picture should just be you Avoid groups or awkward crops Show off your personal brand The audience’s first impression is your title slide. Your headshot can be professional and show off your personality at the same time. Avoid distractions Busy backgrounds, sunglasses, full-body pictures, and selfies (if you can help it).