To finally realize that ‘New Way of Working' we at the Belgian Port of Antwerp Authority set up “Our Magic Four". -Magic#1 is in the Atlassian tools - of course. -Magic#2 is revealed in the use of a new, innovative work process - the "Collaborative Cases", the differentiator for efficient knowledge work. -Magic#3 emerges in the Implementation Service Cycles, co-designed with the business partner. -Magic#4 is our best kept secret that we can only reveal in person during the session… The Belgian Green Party and other organizations heard about the success, and started with a similar set-up for their digital workplace and intranets – they love it! Our message: stop selling tools, start selling the process. Filip is available afterwards to answer your questions!

1. Award-winning Digital
Workplaces
The magic & secrets revealed.
FILIP CALLEWAERT | HEAD INF.MGT. PORT OF ANTWERP BELGIUM &
DIGITAL PLATFORM MGR GREEN PARTY | | @CALLEWAERTFILIP

3. http://www.gartner.com/newsroom/id/3785664
“Digital business execution is requiring
more frequent and complex decision
making, continuous problem solving and
rapid pattern recognition, all of which
require workforce digital dexterity. (….)”

4. UNDERSTAND THE NATURE
OF KNOWLEDGE WORK

5. Unstructuredness
Structuring
Structure
that which precedes
in-formation
Is a sense-making process
Is the outcome of
organizational processes.
Not understanding things
Uncomfortable uncertainty
Trying to understand things
Reducing uncertainty
Understanding things
Reduced uncertainty
Knowledge work: solving problems

6. Unstructuredness
Structuring
Structure
that which precedes
in-formation
Is a sense-making process
Is the outcome of
organizational processes.
Not understanding things
Uncomfortable uncertainty
Trying to understand things
Reducing uncertainty
Understanding things
Reduced uncertainty
Knowledge work: solving problems

7. UNDERSTAND THE NATURE
OF KNOWLEDGE WORK
…today

8. STRESS
INFORMATION

9. The digital
workplace
Heavily tool-oriented
https://cgnet.com/new-office-365-home-page/
http://keywordteam.net/gallery/882568.html

10. The digital
workplace
Fragmentation of the process
Personal communication with Bart Van Roey, ihop.be
http://adriantan.com.sg/ios-apps-300-productivity/

11. The digital
workplace
Fragmentation of output
http://www.makeuseof.com/tag/creating-order-chaos-9-great-ideas-managing-computer-files/
https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone-screen-with-icons-of-productivity-apps.html
https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone-
screen-with-icons-of-productivity-apps.html

12. Metaphors we live by.
GEORGE LAKOFF & MARK JOHNSON

13. The digital
workplace
Governing metaphors: CABINETS
https://www.ibm.com/support/knowledgecenter/fr/SSZJPZ_11.3.0/co
m.ibm.swg.im.iis.govdash.doc/topics/c_fm_model.html
http://weird-wood.blogspot.com/2014/03/

14. The digital
workplace
Predefined structure by default
https://www.ibm.com/support/knowledgecenter/fr/SSZJPZ_11.3.0/co
m.ibm.swg.im.iis.govdash.doc/topics/c_fm_model.html
http://weird-wood.blogspot.com/2014/03/

15. The digital
workplace
Governing metaphors: DESKTOPS
http://www.cuk.ch/articles/3880
http://www.loversiq.com/o/220483113/the-organized/220483/

16. The digital
workplace
Individual by default
https://www.123rf.com/photo_37182612_adelaide-australia--july-5-2013-close-up-image-of-an-iphone-
screen-with-icons-of-productivity-apps.html
http://www.cuk.ch/articles/3880

17. The digital
workplace
Governing metaphors: PAPER

18. The digital
workplace
Transactional by default

19. HOW CAN WE DO BETTER?

20. unlearn
PAPER, CABINETS, DESKTOPS
HOW TO GET RID OF THE PAPER PARADIGM?

21. design
for the new
HOW TO GET RID OF THE PAPER PARADIGM?

22. affordances
Good design (of tools & processes) invites
specific behaviour.
http://www.columbia.edu/itc/mealac/pritchett/00routesdata/1800_1899/hinduism/ascetics/bedofnails1880s2.jpg
https://www.dreaming.global/2017/01/16/nailed-it-a-look-at-the-indian-bed-of-nails/

23. Living with complexity. Presentation by Don Norman at UXLX 2014 – Youtube. Amazon.com

24. http://jonscoolfinds.blogspot.com/2016/02/suddenly-i-dont-feel-so-bad-about.h

25. @callewaertfilip
Information is not for storage,
Information is for action.

26. our
digital
workplace
design
principles
TEAM-work by default
communication, information,
collaboration IN ONE
design for COMPLEXITY
problem-solving process is ONE
REMOTE team-work by
default

27. THE TOOL
MAGIC#1

28. Information Management:
A Proposal
TIM BERNERS-LEE, 1989-1990, CERN, SWITZERLAND

29. HYPERLINKING as default
behaviour
STRUCTURING, not structure
THE PLATFORM, THE NETWORK
JUST CONTENT, not files/folders

30. Unstructuredness
Structuring
Structure
that which precedes
in-formation
Is a sense-making process
Is the outcome of
organizational processes.
Knowledge work: solving problems

31. Cognitive ergonomics
FROM INFORMATION STRESS TO INFORMATION ZEN
http://keywordteam.net/gallery/882568.html

32. Wiki group cognitive ergonomics
FROM INFORMATION STRESS TO INFORMATION ZEN

33. BEWARE
AFFORDANCES MERELY
‘INVITE’ BEHAVIOUR
http://grisanik.com/blog/control-by-design--examples/

34. YOU JUST MAKE
WORD_FILE_CLONES IN THE
WIKI…
IF STUCK IN THE PAPER PARADIGM…

35. DOCUMENTATION IN THE WIKI,
THE FILES & FOLDERS
(“the real stuff”) IN SHAREPOINT
IF STUCK IN THE PAPER PARADIGM…

36. OR YOU WANT TO OVERSTRUCTURE
https://i.pinimg.com/originals/4b/5c/94/4b5c941724d3bab64d290d6ca030bf68.jpg

37. CHAOS IN THE WIKI
OR YOU ARE UNDERSTRUCTURED

38. YOU NEED NEW
KNOWLEDGE WORK SUPPORTING
PROCESSES!
HOW TO UNLEARN?

39. DESIGN THE PROCESS
How do we agree as a team on using the tool?

40. WORK IN
DYNAMIC
CASES

41. Amazon.com

42. WORK OUT
LOUD
#WOL
https://wtfeconomy.com/conversations-and-narratives-are-the-new-documents-256ebcd3d37f

43. Atlassian office in Sydney
http://www.esquire.co.uk/culture/film/news/a7703/detective-show-crazy-
walls/
https://www.youtube.com/watch?v=EnXUSiuN8Wkhttp://wallpapersdsc.net/aircraft/boeing-747-1067.htm

44. Write it down. Design a team working memory.

45. MAGIC#2
One problem-solving process =
the design of one case
Unified communication,
information, collaboration
Design a Team Working Memory,
by ‘writing’ the process
Design flow, banish waste
THE
WORK PROCESS

46. HOW TO GET THIS DONE IN
YOUR COMPANY?
The implementation process

47. http://www.dell.com/learn/us/en/19/campaigns/dell-software-zero-impact-migratio

48. MAGIC#3
THE
IMPLEMENTATION
PROCESS

49. MAGIC#3 Generate ideas: team practices
Define use cases
Make: minimal viable products
Watch, learn & improve
THE
IMPLEMENTATION
PROCESS User > designer > teacher
Show, share & inspire
Start: understand their work

50. Create a resonating
network of work
practices

51. Network effects
Many & constant feedback loops
Context awareness
Some basic principles
http://murmurationtv.clickgarden.net/mission/

52. Teaming
Collaboration
Support
Creativity
Solutions
Results
Learning
Engagement
Don’t be afraid of
http://murmurationtv.clickgarden.net/mission/
Design for complexity.
MAGIC#4
EMERGENCE

53. Each extra, separate
collaboration tool undermines
exponentially the realization of
network effects
METCALFE’S LAW

54. Thank you!
FILIP CALLEWAERT | HEAD INF.MGT. PORT OF ANTWERP BELGIUM &
DIGITAL PLATFORM MGR GREEN PARTY | | @CALLEWAERTFILIP
filipcallewaert2@gmail.com