4. Every one has different Capabilities, Every one is Unique, One
shall make use of the Qualities for the Right work rather than
Questioning for missing Quality in Wrong Job assigned.
5.
6. Work Place Requirements from each person
• Knowledge
• Skill
• Health
• Behavior
• Attitude
• Values
• Personality
• Attitude towards Life
• Emotional Intelligence (EQ)
• Cultural Intelligence (CQ)
• Intelligence Quotient (IQ)
9. Knowledge
1. Vision
2. Mission
3. Quality Policy and Objectives
4. Future business plan
5. How Business works (Business process from start to End)
6. Standards
7. Interlinkage of standard to System
8. Organization Structure
9. Interlinks of Organization Structure to Business process
10. System Knowledge (over all), Process knowledge (each dept.)
11. KPIs and Success factors
12. Quality tools
13. TQM methodologies
14. Organization Behavior
15. Divergent thinking at the time of exploring and Convergent thinking
during implementation or standardization
10. Skills
1. Defining a process
2. Performing Root Cause Analysis
3. Training
4. Gap Analysis of standard to System
5. Defining KPIs
6. Deriving functional Objectives to map the business requirements
7. Plan for audit
8. Auditor selection, Evaluation, guidance
9. Audit plan, implementation
10. Auditing
11. Reporting, drafting
12. Statistical Analysis
13. Divergent thinking at the time of exploring and Convergent
thinking during implementation or standardization
12. AttitudePositive Attitude Negative Attitude
Affectionate Interested Affected Insensitive
Acceptance Involved Aloof Insincere
Aspiring Not jealous Apathetic Insists on own view
Ambitious Kind Arrogant Intolerant
Motivated Mature Authoritarian Jealous
Candid Open minded Callous Lack of faith in others
Caring Tolerant Cheerless Lack of faith in self
Change Optimistic Closed Lack of self confidence
Embraces Positive Cold Late
Cheerful Practical Combative Lazy
Considerate Punctual Complacent Lying
Thoughtful Realistic Conceited Malice
Cooperative Reliable Constricted Mean
Courageous Distant Controlling Miserly
Gloomy Responsibility Convenience Mistrusting
Decisive Responsive Covetous Narrow
Devoted Responsible Cowering Negative
Determined Self-confident Cruel Not viable
Perseverance Self-directed Deceiving Pessimistic
Endurance Self-disciplined Dependent Petty
Enthusiastic Self-esteem Directed by externals Pretentious
Expansive Self-giving Dishonest Random
Faith Self-reliant Disorderly Rebellious
Flexible Selfless Disorganized Rejects change
Forgiving Sensitive Distant Relents
Freedom Serious Ego-centric Reluctant
Friendly Sincere Envious Resentful
Focused Social independence Fearful Rigid
Frugal Sympathetic Flagging Rude
Generous Accepts others points of view Fleeting Scattered
Goodwill Thoughtful towards others Gives up Secretive
Grateful Trusting Grumpy Self-centered
Hard working Unpretentiousness Guarded Self-satisfied
Honest Unselfish Hatred Selfish
Humble Willingness Hostile Small minded
Work-oriented Ill-will Social approval required
Immature Sour
Impolite Unresponsive
Impractical Unrestrained
Inconsiderate Unsure
Indecisive Unsustaining
Indifferent Unsympathetic
Indulgent Untrusting
Inflexible Unwilling
Insecure Vain
Wasteful
13. Behavior
Positive Negative
Caring: desire to help people Aggressive: verbally or physically threatening
Charming: pleasant, delightful Argumentative: often arguing with people
Considerate: thinking of others Bossy: always telling people what to do
Enthusiastic: has strong feelings; ardent
Deceitful: doing or saying anything to get people to do
what you want or to get what you want
Excitable: gets excited easily Domineering: constantly trying to control others
Faithful: being loyal Inconsiderate: not caring about others or their feelings
Funny: causing people to laugh Irritating: bothering people
Kind: thoughtful, caring Manic: acting just a little crazy
Pleasant: polite Manipulative: always trying to influences other people
Polite: exhibiting good manners Moody: being unpredictable; changing moods often
Sincere: being totally honest Rude: treating people badly; breaking social rules
Thoughtful: thinking things over
Spiteful: seeking revenge; hurting others because you
didn’t get what you want
Thoughtless: not thinking about the effects of your
actions or words