ShoreTel has a distributed IP architecture that was designed specifically for IP and allows businesses to easily scale across multiple locations with a single system image. It provides reliable and consistent functionality across sites with intuitive centralized management. ShoreTel's architecture requires fewer servers and has lower total costs of ownership than competitor systems that rely on hardware and software switches.
1. ShoreTel A unique IP architecture Stephen Ingrum Director of IP, Southwest Division 2010
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4. ShoreTel’s winning solution COMPETITORS HARDWARE + Switch-based – Server-based (disk drives) SOFTWARE + Distributed – Centralized MANAGEMENT + Single, intuitive Web-based interface – Disparate systems END-USER FUNCTIONALITY + Seamless and consistent across locations – Inconsistent features across locations REDUNDANCY + N+1 – 2N, duplicate systems SCALABILITY + Modular – Forklift upgrades SERVER DEPENDENCY + Low – High EASE OF USE + Brilliantly simple – Unintuitive and complex TOTAL COST OF OWNERSHIP + Low – High
5. Minimizing server use Switch-based SERVER CENTRIC ALTERNATIVE Headquarters Regional Office Headquarters Regional Office CALL PROCESSING E911 PAGING VOICEMAIL DESKTOP CALL HANDLING OPERATOR CLIENT INTEGRATED SYSTEM MGMT TOTAL SERVERS 1 1 9 5 TOTAL SERVERS = 2 TOTAL SERVERS = 14
6. Single location – 50 users PSTN Converged Conferencing Headquarters Server ShoreTel Director San Francisco 50 Users
7. Single location – 500 users PSTN Headquarters Server ShoreTel Director San Francisco 500 Users Contact Center
8. Single location – 5000 users PSTN Contact Center Headquarters Server ShoreTel Director San Francisco 5000 Users
9. Two locations – 5000 users ShoreTel Director San Francisco 3000 Users New York 2000 Users PSTN PSTN Distributed Voice Server Contact Center Headquarters Server IP WAN
10. Three locations – 5500 users ShoreTel Director PSTN PSTN Distributed Voice Server Contact Center Headquarters Server IP WAN Seattle 500 Users San Francisco 3000 Users New York 2000 Users PSTN
11. Three locations – 5500 users with data center ShoreTel Director Seattle 500 Users Backup Trunking PSTN Backup Trunking PSTN Primary Trunking – T1 Contact Center Headquarters Server PSTN Distributed Voice Server San Jose Data Center IP WAN San Francisco 3000 Users New York 2000 Users Backup Trunking PSTN
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