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Game Changer:
  Mobility, Games
  & Gamification

   Shel Holtz, ABC
     @shelholtz
      #IABC12
Participants cast their votes using mobile devices via PollEverywhere.com
Source: Forrester Research
Source: Forrester Research
The Law of Mobility
        (Russ McGuire)




 The value of any
product or service
    increases
 with its mobility
Assumption: To use a product or service, you access it from a fixed location.
Mobile
 alters the conditions
     under which
products and services
     can be used
Participants cast their votes using mobile devices via PollEverywhere.com
The
Second
Screen

     Why not in business?
Video excerpt from season finale of TV series “Touch” demonstrated Augmented Reality
                         in a default AT&T app, “AirGraffiti”
Layar Augmented Reality video from this presentation can be found here:
http://www.youtube.com/watch?feature=player_embedded&v=wi80g9WJvmw
A video similar to the one used in the presentation
                  is available here:
 http://www.youtube.com/watch?v=q88Lt1lYuK0
Emart “Shadow QR Code” campaign video from the presentation:
       http://www.youtube.com/watch?v=1N6EdgN3FUU
THE COMMUNICATION CHANNEL




      OF THE FUTURE
Implications

•   Policies
•   Training
•   Education
•   Content
•   Context
Videos
Text
Images
Games & gamification
#WakeUpPics
61% of surveyed CEOs,
  CFOs and other senior
 executives say they take
daily game breaks at work
Reality
• The worst game ever
  – Purpose is unclear
  – Not motivated to keep plugging away
  – Individual goals are uncertain
  – Feedback infrequent, missing and/or confusing
  – Lack of control

                                    -- Jane McGonigal
What Makes it a Game?
•   Voluntary
•   A goal
•   Restrictions (rules)
•   Voluntary obstacles
•   Feedback system
•   Video games = network effect
Why Do We Play?
• Intrinsic rewards
  – Daniel Pink says…
     • Autonomy
       (self-direction)
     • Mastery
       (get better at something that matters)
     • Purpose
       (be part of something larger than ourselves)
Why Do We Play?
• Intrinsic rewards
  – Jane McGonigal says…
     •   Satisfying work
     •   The experience or hope of being successful
     •   Social connection
     •   Purpose
Still confused?

  Extrinsic   Intrinsic
I get paid but the project never launches
Do They Work?
• Employees trained on video games…
  – Learned more factual information
  – Attained higher skill levels
  – Retained information longer
  …than workers learning the traditional way
Gamification
• Incorporating game dynamics into
  non-game situations
• Gartner: By 2014, 70% of large companies will
  use it
• Workplace trends:
  – Points
  – Badging (e.g., LiveOps call centers)
  – Leaderboards
  – Peer recognition
Your Next Steps
Mobile technology audit
  Join the team
  Instigate if necessary
Mobile communication audit
Game/gamification pilot
Easy stuff: Just do it
Everything else: Develop strategy, plan
Encourage technology populism
Phone:        415.881.7430                       Shel Holtz, ABC
Twitter:      @shelholtz
Email:        shel@holtz.com
Web:          holtz.com
Blog:         blog.holtz.com
Podcast:      www.forimmediaterelease.biz
Link blog:    linksfromshel.tumblr.com
Video blog:   shelholtz.com
Skype:        shelholtz
Pinterest:    pinterest.com/shelholtz
Facebook:     facebook.com/shel.holtz
LinkedIn:     linkedin.com/shelholtz   Copyright applies to this document – some rights reserved.
                                                          This work is licensed under a Creative Commons
                                                         Attribution-non commercial-share alike 3.0 license
                                                          http://creativecommons.org/licenses/by-nc-sa/3.0

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Game Changer: Mobility, Games and Gamification for the Communications Profession

  • 1. Game Changer: Mobility, Games & Gamification Shel Holtz, ABC @shelholtz #IABC12
  • 2.
  • 3. Participants cast their votes using mobile devices via PollEverywhere.com
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  • 23. The Law of Mobility (Russ McGuire) The value of any product or service increases with its mobility
  • 24. Assumption: To use a product or service, you access it from a fixed location.
  • 25. Mobile alters the conditions under which products and services can be used
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  • 27. Participants cast their votes using mobile devices via PollEverywhere.com
  • 28. The Second Screen Why not in business?
  • 29. Video excerpt from season finale of TV series “Touch” demonstrated Augmented Reality in a default AT&T app, “AirGraffiti”
  • 30. Layar Augmented Reality video from this presentation can be found here: http://www.youtube.com/watch?feature=player_embedded&v=wi80g9WJvmw
  • 31. A video similar to the one used in the presentation is available here: http://www.youtube.com/watch?v=q88Lt1lYuK0
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  • 33. Emart “Shadow QR Code” campaign video from the presentation: http://www.youtube.com/watch?v=1N6EdgN3FUU
  • 34. THE COMMUNICATION CHANNEL OF THE FUTURE
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  • 41. Implications • Policies • Training • Education • Content • Context
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  • 45. 61% of surveyed CEOs, CFOs and other senior executives say they take daily game breaks at work
  • 46. Reality • The worst game ever – Purpose is unclear – Not motivated to keep plugging away – Individual goals are uncertain – Feedback infrequent, missing and/or confusing – Lack of control -- Jane McGonigal
  • 47. What Makes it a Game? • Voluntary • A goal • Restrictions (rules) • Voluntary obstacles • Feedback system • Video games = network effect
  • 48. Why Do We Play? • Intrinsic rewards – Daniel Pink says… • Autonomy (self-direction) • Mastery (get better at something that matters) • Purpose (be part of something larger than ourselves)
  • 49. Why Do We Play? • Intrinsic rewards – Jane McGonigal says… • Satisfying work • The experience or hope of being successful • Social connection • Purpose
  • 50. Still confused? Extrinsic Intrinsic I get paid but the project never launches
  • 51. Do They Work? • Employees trained on video games… – Learned more factual information – Attained higher skill levels – Retained information longer …than workers learning the traditional way
  • 52. Gamification • Incorporating game dynamics into non-game situations • Gartner: By 2014, 70% of large companies will use it • Workplace trends: – Points – Badging (e.g., LiveOps call centers) – Leaderboards – Peer recognition
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  • 57. Your Next Steps Mobile technology audit Join the team Instigate if necessary Mobile communication audit Game/gamification pilot Easy stuff: Just do it Everything else: Develop strategy, plan Encourage technology populism
  • 58. Phone: 415.881.7430 Shel Holtz, ABC Twitter: @shelholtz Email: shel@holtz.com Web: holtz.com Blog: blog.holtz.com Podcast: www.forimmediaterelease.biz Link blog: linksfromshel.tumblr.com Video blog: shelholtz.com Skype: shelholtz Pinterest: pinterest.com/shelholtz Facebook: facebook.com/shel.holtz LinkedIn: linkedin.com/shelholtz Copyright applies to this document – some rights reserved. This work is licensed under a Creative Commons Attribution-non commercial-share alike 3.0 license http://creativecommons.org/licenses/by-nc-sa/3.0

Editor's Notes

  1. Press F5 or enter presentation mode to view the poll\r\nIn an emergency during your presentation, if the poll isn't showing, navigate to this link in your web browser:\r\nhttp://www.polleverywhere.com/multiple_choice_polls/NDk2ODc0MTM5If you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone.
  2. Press F5 or enter presentation mode to view the poll\r\nIn an emergency during your presentation, if the poll isn't showing, navigate to this link in your web browser:\r\nhttp://www.polleverywhere.com/multiple_choice_polls/LTM2MzM0MDcxNgIf you like, you can use this slide as a template for your own voting slides. You might use a slide like this if you feel your audience would benefit from the picture showing a text message on a phone.
  3. Tablets account for 1-3% of total magazine circulation
  4. BYOD policies need to address vacation time. (KNOCK: NEED TO BARGE IN ON TASK FORCES)
  5. 1 in 10 tablet users watches videos daily; 3x more likely to watch video than phone users
  6. NH Hotels #WakeUpPics