2. An organization that continuously learns
An organization that encourages learning in
its people
3. Learning (structured training, 2014)
◦ Focuses on achieving permanent changes in
behavior
◦ Provides opportunity to achieve the changes
through personal experience or practice
◦ May involve coaching and mentoring
◦ May require feedback
4. Training (structured training, 2014)
◦ Focuses on acquisition of new skills and
knowledge
◦ Interventions generally being event driven
5. Learning Training
Behavior change
Internally accepted
Long term change
Equips for ambiguous
future
Defines organizational
future
Is focused by individuals
Primarily organic
Understanding
Skills development
Externally applied
Short term skill uplift
Equips for known
challenges
Meets current
organizational
requirements
Focuses on the group
Primarily structured
Doing
6. Informal Learning Formal Learning
◦ Previously known as
experience
◦ Content development can
be created by anyone
◦ Driven by social
networking technology
◦ Driven due to flexibility
and convenience of
mobile learning
◦ Involves courses and
curricula mapped in a
very structured way
◦ Content development of
the learning is created by
a specified group of
instructional designers
and trainers
◦ Typical for the companies
that want to maintain
more control over the
learning experience of
their employees
7. Karen Ellington – Human Resources Director
at Hard Rock Rocksino in Northfield, Ohio
8. The Hard Rock Rocksino is a
Racepark/Casino located in Northfield,
Ohio.
The organization opened its doors
January, 2014.
Learning is an important part of its
culture.
9. To ensure that operations run smoothly and
efficiently
To train so that each person knows what is
expected of them
To train so that each person knows their
business goals and objectives
To train so that each person knows what it
means to work for the Hard Rock
organization
10. Learning is a huge part of what Hard Rock does
New Hire Induction
◦ Getting to know the Hard a Rock brand & its
philosophy
◦ Covers benefits, policies & procedures
“Walk This Way” – an introduction to the Hard
Rock Family
11. Rockin’ Service Classes
◦ Property Guest Service Program which assists
team members in addressing guests the proper
way. Class covers tips on….
Using the guest’s names
Thanking the guests for visiting
Inviting the guests to come again
How to up-sell property amenities
12. Leadership Classes
◦ Managing in a Union Environment
◦ Union Avoidance
◦ Workplace Harassment
◦ Various Systems
13. Departmental Training
◦ Specific department related systems
Specific to each area of operation
Training on an on-going basis
14. Informal Learning
◦ Training conducted within the departments
Formal Learning
◦ Human Resources facilitated; classroom style
◦ Team members observe as well as repeat what
has been observed
15. Participation
As a 24/7 operation, it can be challenging
getting line level staff to participate.
Challenging for management to release staff
to attend training
Challenging for management to attend
training
Learning is a business interruption ; business
has to continue in order to serve guests.
Leadership must embrace the importance of
training as well as being available to guests.
16. ◦ According to Peter Senge, Learning Organizations
are…
…”organizations where people continually expand
their capacity to create the results they truly desire,
where new and expansive patterns of thinking are
nurtured, where collective aspiration is set free, and
where people are continually learning to see the whole
together”(as cited in Smith, 2001).
17. Cournover, B. (2012). Informal vs formal learning: What’s the
difference? Retrieved from,
http://www.brainshark.com/Ideas-
Blog/2012/February/Informal-vs-Formal-Learning-
Difference.aspx
Smith, M. K. (2001). Peter Senge and the learning organization,
the encyclopedia of informal education. Retrieved from,
http://infed.org/mobi/peter-senge-and-the-learning-
organization/
structured training. (2014). Training versus learning. Retrieved
from,
http://www.structuredtraining.com/news_and_articles/trainin
g_versus_learning.html
