110707 e-safety - creating a social media policy to safeguard service users
I delivered a 90 minute briefing about why and how to develop a social media policy, to help charities make safe use of the web. Although I use the phrase 'social media policy' some people in the session felt that social media was too narrow a term and does not encompass email, websites or other IT stuff. In fact that is exactly what I think social media does encompass. Maybe it's because I'm using it every day but I realise now use the term as a code for all online activity. We agreed that this is is one example of why the discussion about having a policy is so important, as it helps to challenge the language which we can take for granted but which can be a barrier to others. In researching the session I discovered a lot of information about e-safety for young people prepared by and for schools but very little for community organisations. I also found just about nothing on the web that was about safe web use by anyone other than young people. More and more older people's services are offering IT access, so this presentation is as relevant to them as it is to young people.
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110707 e-safety - creating a social media policy to safeguard service users
- 1. Balancing Act Developing an online safety policy Mark Walker, SCIP
- 2. Understanding social media Benefits vs risks Who is responsible? Your social media policy Next steps Your questions Balancing Act Developing an online safety policy Mark Walker, SCIP
- 3. Get the balance right Benefits and Risks Opportunities and Threats Trustees and Front-line Governance and Operations Short Term Fix and Long Term policy
- 4. Context
- 5. What is social media?
- 7. Blogs
- 11. Facebook
- 12. LinkedIn
- 13. Websites
- 14. Twitter
- 15. Youtube
- 16. Slideshare
- 17. SurveyMonkey
- 18. Wikis
- 19. Email forums
- 21. Volunteers
- 22. Service users
- 23. Trustees
- 24. Friends
- 25. Family
- 26. Funders
- 27. Partners
- 28. Young People
- 29. Older People
- 30. Wealthy People
- 31. Poor People
- 35. Government
- 38. Telling stories
- 41. Learning
- 44. Bullying
- 45. ‘Sexting’
- 46. Harmful content
- 47. Personal data
- 48. Meeting online contacts offline
- 50. Invading privacy
- 52. Staff
- 53. Volunteers
- 54. Service users
- 55. Funders
- 56. Commissioners
- 59. Acknowledge and understand the risks
- 60. Identify relevant issues to be addressed
- 61. Work with key stakeholders
- 62. Draft a social media policy
- 63. Consult with key stakeholders
- 64. Adopt a social media policy
- 65. Monitor and review your policy
- 67. Why is social media is relevant to us?
- 68. What are the benefits?
- 69. What are the risks?
- 70. Who is responsible for what?
- 71. What will we do to make sure our policy is implemented?
- 72. How will we support staff, volunteers and trustees?
- 74. Responsibilities
- 76. Risks
- 77. Support
- 78. Accessibility
- 79. Complaints
- 80. Passwords
- 81. Use of email
- 82. Use of images
- 84. In role online
- 87. Review your existing policies
- 88. Draft a policy
- 89. Offer training
- 90. Conduct research
- 91. Talk to people
- 92. Staff
- 93. Trustees
- 94. Service users
- 95. Funders
- 97. Start now
- 98. Refer to other policies
- 99. Forget about the tools
- 100. Write more DO's than DON'Ts