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Knowledge/Argument/Dialogue Mapping and Social Software

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Knowledge/Argument/Dialogue Mapping and Social Software. Knowledge Management for Development (KM4Dev) Workshop, International Labour Organisation, Geneva, June 2005

Knowledge/Argument/Dialogue Mapping and Social Software. Knowledge Management for Development (KM4Dev) Workshop, International Labour Organisation, Geneva, June 2005

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  • 1. Knowledge/Argument/ Dialogue Mapping and Social Software Simon Buckingham Shum Knowledge Media Institute Open University UK www.kmi.open.ac.uk/sbs [email_address] KM4Dev Workshop, Geneva, June 2005
  • 2. Goal of this session … to open a conversation… … to flash up examples of learning/knowledge tools to trigger reactions…
  • 3. My background
    • Disciplines…
    • Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia
    • … converge to develop: sensemaking support tools
    • … now applied to:
    • e-Science / e-Learning / e-Publishing Knowledge Management
  • 4. www.kmi.open.ac.uk
  • 5. KMi Strategic Threads
    • Knowledge Management
    • Semantic Web / Semantic Web Services
    • Social Software
    • Narrative Hypermedia
    • Multimedia (esp. on the Web)
  • 6. Lenses on what we do…
  • 7. The missing layer to support collective sensemaking … resources documents, datasets, etc… metadata generally uncontroversial: minimise inconsistency, ambiguity, controversy domain ontologies richer formalisation of consensus: minimise inconsistency, ambiguity, controversy interpretations?
  • 8. Sensemaking and knowledge sharing tools should support fluid movement around the space of… consensus knowledge contested knowledge unformalized knowledge formalized knowledge sensemaking+ knowledge sharing
  • 9. Taking ‘content’ to the next level From raw learning resources… (what we push to the learner)
  • 10. Taking ‘content’ to the next level … to layers of tools for sensemaking (what the learners construct for themselves)
  • 11. Taking ‘content’ to the next level … creating a web of ideas, open and evolving
  • 12. Taking ‘content’ to the next level … creating a learning community
  • 13. Social Software
  • 14. Presence & Peripheral Awareness
  • 15. Presence visualization
    • Instant messaging
    • +
    • Presence overlaid onto geographic and conceptual maps
    • 200,000 downloads to date
  • 16. BuddySpace in OU Languages Course
  • 17. NASA distributed science teams
  • 18. Hexagon: lo-fi visual presence & awareness
    • Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department
    • ‘ Coffee room’ for audio chat
    • Webcam and Flash plug-in for Web browser
  • 19. Virtual Meetings
  • 20. FlashMeeting: Web video conf.
  • 21. Access Grid video conferencing
  • 22. Attending Seminars
  • 23. KMi Seminar, 26 th Sept., 2003
  • 24. Beyond ‘Add a Comment’…
  • 25. Beyond ‘Add a Comment’… Integrated web boards + documents
  • 26. Generating a threaded discussion space on the fly from a document (D 3 E)
  • 27. Generating a threaded discussion space on the fly from a document (D 3 E)
  • 28. Beyond ‘Add a Comment’… Blogs + Wikis
  • 29. Community of Practice blogspace/ RSS newsfeeds + PDAs etc
  • 30. Community of Practice ‘Wikipedia’
  • 31. Beyond ‘Add a Comment’… Forging meaningful links
  • 32. Semantic annotation + linking between resources (interface concept) is an assumption behind…
  • 33. ClaiMapper: Modelling research arguments
  • 34. Connecting ideas+documents via a conceptual schema
  • 35. ClaimFinder: Visualising claims in the literature
  • 36.  
  • 37. Compendium Knowledge and Dialogue Mapping
  • 38. What is Compendium?
    • A tool for rapidly building a knowledge management environment
    • Highly visual, drag+drop interface with no need to understand the underlying database
    • Manage different kinds of connections between knowledge elements (‘nodes’)
    • Use individually or in a group to capture and explore key issues, options and arguments in meetings
    • With programming, it can be linked with other systems you already use
  • 39. Demo: Mapping yesterday’s discussions
  • 40. Compendium Web outline export
  • 41. Case Study 1 Communicating arguments in a complex debate
  • 42. Mapping the Iraq Debate
  • 43. Mapping the Iraq Debate
  • 44. Case Study 2 International (and interplanetary!) scientific collaboration
  • 45. CoAKTinG NASA testbed: Compendium scientific feedback map from Earth geologists to Mars colleagues about their map Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission
  • 46. CoAKTinG NASA testbed: Meeting Replay tool for Earth scientists , synchronising video of Mars crew’s discussion with their Compendium maps Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission RIACS/NASA Ames Research Center Mobile Agents Project Maarten Sierhuis KMi Open University CoAKTinG Project Simon Buckingham-Shum & Al Selvin Southampton University CoAKTinG Project Kevin Page Danius Michaelides Dave De Roure Nigel Shadbolt
  • 47. Case Study 3 Emergency Response & Decision Support (for Personnel Recovery) Mixing hard logistics, decision methodology, and analysis of ‘messy’ issues (Joint work with Austin Tate, Univ. Edinburgh)
  • 48. Emergency Response Planning Setup
  • 49. Issue Templates for e-Response
    • A set of interlinked Issue templates to structure and capture planning deliberations
    • Navigation bar to step through the analysis and decision making methodology
  • 50. JTFC Briefing: Intent template Answers may be constrained by predefined options, as specified in the XML schema
  • 51. COA Comparison Worksheet Summary of how COAs trade off against each other, derived from each COA worksheet Constraints Restraints
  • 52. Compendium: KM4Dev applications?
    • Brainstorming and discussions
    • Structured interviews or reviews
    • Meeting capture/organizational memory
    • Participatory design and decision support
    • Support a methodology you already use
    • Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc
    • Oral history hypermedia engine?…
    • Use as a personal or group tool …Your own ideas…?
    www.CompendiumInstitute.org >>> software, community, papers
  • 53. Compendium resources…
    • Compendium tutorials + hands-on exercises
      • www. CompendiumInstitute .org/training/training. htm
    • Training workshops in Dialogue Mapping
      • www. CogNexus .org
    • NASA distributed science teams case study
      • eprints . aktors .org/375
    • Personnel Recovery e-Response case study
      • www. aiai .ed.ac. uk/projects/co-opr
    • Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS
      • www . uvt .nl/lap2003
    • Compendium: Making Meetings into Knowledge Events
      • www2. gca .org/knowledgetechnologies/2001/proceedings/Conklin& Selvin %20Slides. pdf
    • Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts
      • www. CompendiumInstitute .org/compendium/papers/conflictcartography42.03. pdf
  • 54. Software tool resources…
    • BuddySpace instant messaging + presence
      • www. buddyspace .org
    • Web+Flash video conferencing
      • www. flashmeeting .org
    • Web+Flash Hexagon video presence
      • cnm .open.ac. uk/projects/hexagon
    • Access Grid video conferencing
      • www. accessgrid .org