Knowledge/Argument/Dialogue Mapping and Social Software


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Knowledge/Argument/Dialogue Mapping and Social Software. Knowledge Management for Development (KM4Dev) Workshop, International Labour Organisation, Geneva, June 2005

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Knowledge/Argument/Dialogue Mapping and Social Software

  1. 1. Knowledge/Argument/ Dialogue Mapping and Social Software Simon Buckingham Shum Knowledge Media Institute Open University UK [email_address] KM4Dev Workshop, Geneva, June 2005
  2. 2. Goal of this session … to open a conversation… … to flash up examples of learning/knowledge tools to trigger reactions…
  3. 3. My background <ul><li>Disciplines… </li></ul><ul><li>Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia </li></ul><ul><li>… converge to develop: sensemaking support tools </li></ul><ul><li>… now applied to: </li></ul><ul><li>e-Science / e-Learning / e-Publishing Knowledge Management </li></ul>
  4. 4.
  5. 5. KMi Strategic Threads <ul><li>Knowledge Management </li></ul><ul><li>Semantic Web / Semantic Web Services </li></ul><ul><li>Social Software </li></ul><ul><li>Narrative Hypermedia </li></ul><ul><li>Multimedia (esp. on the Web) </li></ul>
  6. 6. Lenses on what we do…
  7. 7. The missing layer to support collective sensemaking … resources documents, datasets, etc… metadata generally uncontroversial: minimise inconsistency, ambiguity, controversy domain ontologies richer formalisation of consensus: minimise inconsistency, ambiguity, controversy interpretations?
  8. 8. Sensemaking and knowledge sharing tools should support fluid movement around the space of… consensus knowledge contested knowledge unformalized knowledge formalized knowledge sensemaking+ knowledge sharing
  9. 9. Taking ‘content’ to the next level From raw learning resources… (what we push to the learner)
  10. 10. Taking ‘content’ to the next level … to layers of tools for sensemaking (what the learners construct for themselves)
  11. 11. Taking ‘content’ to the next level … creating a web of ideas, open and evolving
  12. 12. Taking ‘content’ to the next level … creating a learning community
  13. 13. Social Software
  14. 14. Presence & Peripheral Awareness
  15. 15. Presence visualization <ul><li>Instant messaging </li></ul><ul><li>+ </li></ul><ul><li>Presence overlaid onto geographic and conceptual maps </li></ul><ul><li>200,000 downloads to date </li></ul>
  16. 16. BuddySpace in OU Languages Course
  17. 17. NASA distributed science teams
  18. 18. Hexagon: lo-fi visual presence & awareness <ul><li>Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department </li></ul><ul><li>‘ Coffee room’ for audio chat </li></ul><ul><li>Webcam and Flash plug-in for Web browser </li></ul>
  19. 19. Virtual Meetings
  20. 20. FlashMeeting: Web video conf.
  21. 21. Access Grid video conferencing
  22. 22. Attending Seminars
  23. 23. KMi Seminar, 26 th Sept., 2003
  24. 24. Beyond ‘Add a Comment’…
  25. 25. Beyond ‘Add a Comment’… Integrated web boards + documents
  26. 26. Generating a threaded discussion space on the fly from a document (D 3 E)
  27. 27. Generating a threaded discussion space on the fly from a document (D 3 E)
  28. 28. Beyond ‘Add a Comment’… Blogs + Wikis
  29. 29. Community of Practice blogspace/ RSS newsfeeds + PDAs etc
  30. 30. Community of Practice ‘Wikipedia’
  31. 31. Beyond ‘Add a Comment’… Forging meaningful links
  32. 32. Semantic annotation + linking between resources (interface concept) is an assumption behind…
  33. 33. ClaiMapper: Modelling research arguments
  34. 34. Connecting ideas+documents via a conceptual schema
  35. 35. ClaimFinder: Visualising claims in the literature
  36. 37. Compendium Knowledge and Dialogue Mapping
  37. 38. What is Compendium? <ul><li>A tool for rapidly building a knowledge management environment </li></ul><ul><li>Highly visual, drag+drop interface with no need to understand the underlying database </li></ul><ul><li>Manage different kinds of connections between knowledge elements (‘nodes’) </li></ul><ul><li>Use individually or in a group to capture and explore key issues, options and arguments in meetings </li></ul><ul><li>With programming, it can be linked with other systems you already use </li></ul>
  38. 39. Demo: Mapping yesterday’s discussions
  39. 40. Compendium Web outline export
  40. 41. Case Study 1 Communicating arguments in a complex debate
  41. 42. Mapping the Iraq Debate
  42. 43. Mapping the Iraq Debate
  43. 44. Case Study 2 International (and interplanetary!) scientific collaboration
  44. 45. CoAKTinG NASA testbed: Compendium scientific feedback map from Earth geologists to Mars colleagues about their map Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission
  45. 46. CoAKTinG NASA testbed: Meeting Replay tool for Earth scientists , synchronising video of Mars crew’s discussion with their Compendium maps Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission RIACS/NASA Ames Research Center Mobile Agents Project Maarten Sierhuis KMi Open University CoAKTinG Project Simon Buckingham-Shum & Al Selvin Southampton University CoAKTinG Project Kevin Page Danius Michaelides Dave De Roure Nigel Shadbolt
  46. 47. Case Study 3 Emergency Response & Decision Support (for Personnel Recovery) Mixing hard logistics, decision methodology, and analysis of ‘messy’ issues (Joint work with Austin Tate, Univ. Edinburgh)
  47. 48. Emergency Response Planning Setup
  48. 49. Issue Templates for e-Response <ul><li>A set of interlinked Issue templates to structure and capture planning deliberations </li></ul><ul><li>Navigation bar to step through the analysis and decision making methodology </li></ul>
  49. 50. JTFC Briefing: Intent template Answers may be constrained by predefined options, as specified in the XML schema
  50. 51. COA Comparison Worksheet Summary of how COAs trade off against each other, derived from each COA worksheet Constraints Restraints
  51. 52. Compendium: KM4Dev applications? <ul><li>Brainstorming and discussions </li></ul><ul><li>Structured interviews or reviews </li></ul><ul><li>Meeting capture/organizational memory </li></ul><ul><li>Participatory design and decision support </li></ul><ul><li>Support a methodology you already use </li></ul><ul><li>Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc </li></ul><ul><li>Oral history hypermedia engine?… </li></ul><ul><li>Use as a personal or group tool …Your own ideas…? </li></ul> >>> software, community, papers
  52. 53. Compendium resources… <ul><li>Compendium tutorials + hands-on exercises </li></ul><ul><ul><li>www. CompendiumInstitute .org/training/training. htm </li></ul></ul><ul><li>Training workshops in Dialogue Mapping </li></ul><ul><ul><li>www. CogNexus .org </li></ul></ul><ul><li>NASA distributed science teams case study </li></ul><ul><ul><li>eprints . aktors .org/375 </li></ul></ul><ul><li>Personnel Recovery e-Response case study </li></ul><ul><ul><li>www. aiai uk/projects/co-opr </li></ul></ul><ul><li>Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS </li></ul><ul><ul><li>www . uvt .nl/lap2003 </li></ul></ul><ul><li>Compendium: Making Meetings into Knowledge Events </li></ul><ul><ul><li>www2. gca .org/knowledgetechnologies/2001/proceedings/Conklin& Selvin %20Slides. pdf </li></ul></ul><ul><li>Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts </li></ul><ul><ul><li>www. CompendiumInstitute .org/compendium/papers/conflictcartography42.03. pdf </li></ul></ul>
  53. 54. Software tool resources… <ul><li>BuddySpace instant messaging + presence </li></ul><ul><ul><li>www. buddyspace .org </li></ul></ul><ul><li>Web+Flash video conferencing </li></ul><ul><ul><li>www. flashmeeting .org </li></ul></ul><ul><li>Web+Flash Hexagon video presence </li></ul><ul><ul><li>cnm uk/projects/hexagon </li></ul></ul><ul><li>Access Grid video conferencing </li></ul><ul><ul><li>www. accessgrid .org </li></ul></ul>