Knowledge/Argument/ Dialogue Mapping and Social Software Simon Buckingham Shum Knowledge Media Institute Open University UK www.kmi.open.ac.uk/sbs [email_address] KM4Dev Workshop, Geneva, June 2005

Goal of this session … to open a conversation… … to flash up examples of learning/knowledge tools to trigger reactions…

My background Disciplines… Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia … converge to develop: sensemaking support tools … now applied to: e-Science / e-Learning / e-Publishing Knowledge Management

Disciplines…

Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia

… converge to develop: sensemaking support tools

… now applied to:

e-Science / e-Learning / e-Publishing Knowledge Management

www.kmi.open.ac.uk

KMi Strategic Threads Knowledge Management Semantic Web / Semantic Web Services Social Software Narrative Hypermedia Multimedia (esp. on the Web)

Knowledge Management

Semantic Web / Semantic Web Services

Social Software

Narrative Hypermedia

Multimedia (esp. on the Web)

Lenses on what we do…

The missing layer to support collective sensemaking … resources documents, datasets, etc… metadata generally uncontroversial: minimise inconsistency, ambiguity, controversy domain ontologies richer formalisation of consensus: minimise inconsistency, ambiguity, controversy interpretations?

Sensemaking and knowledge sharing tools should support fluid movement around the space of… consensus knowledge contested knowledge unformalized knowledge formalized knowledge sensemaking+ knowledge sharing

Taking ‘content’ to the next level From raw learning resources… (what we push to the learner)

Taking ‘content’ to the next level … to layers of tools for sensemaking (what the learners construct for themselves)

Taking ‘content’ to the next level … creating a web of ideas, open and evolving

Taking ‘content’ to the next level … creating a learning community

Social Software

Presence & Peripheral Awareness

Presence visualization Instant messaging + Presence overlaid onto geographic and conceptual maps 200,000 downloads to date

Instant messaging

+

Presence overlaid onto geographic and conceptual maps

200,000 downloads to date

BuddySpace in OU Languages Course

NASA distributed science teams

Hexagon: lo-fi visual presence & awareness Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department ‘ Coffee room’ for audio chat Webcam and Flash plug-in for Web browser

Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department

‘ Coffee room’ for audio chat

Webcam and Flash plug-in for Web browser

Virtual Meetings

FlashMeeting: Web video conf.

Access Grid video conferencing

Attending Seminars

KMi Seminar, 26 th Sept., 2003

Beyond ‘Add a Comment’…

Beyond ‘Add a Comment’… Integrated web boards + documents

Generating a threaded discussion space on the fly from a document (D 3 E)

Generating a threaded discussion space on the fly from a document (D 3 E)

Beyond ‘Add a Comment’… Blogs + Wikis

Community of Practice blogspace/ RSS newsfeeds + PDAs etc

Community of Practice ‘Wikipedia’

Beyond ‘Add a Comment’… Forging meaningful links

Semantic annotation + linking between resources (interface concept) is an assumption behind…

ClaiMapper: Modelling research arguments

Connecting ideas+documents via a conceptual schema

ClaimFinder: Visualising claims in the literature

Compendium Knowledge and Dialogue Mapping

What is Compendium? A tool for rapidly building a knowledge management environment Highly visual, drag+drop interface with no need to understand the underlying database Manage different kinds of connections between knowledge elements (‘nodes’) Use individually or in a group to capture and explore key issues, options and arguments in meetings With programming, it can be linked with other systems you already use

A tool for rapidly building a knowledge management environment

Highly visual, drag+drop interface with no need to understand the underlying database

Manage different kinds of connections between knowledge elements (‘nodes’)

Use individually or in a group to capture and explore key issues, options and arguments in meetings

With programming, it can be linked with other systems you already use

Demo: Mapping yesterday’s discussions

Compendium Web outline export

Case Study 1 Communicating arguments in a complex debate

Mapping the Iraq Debate

Mapping the Iraq Debate

Case Study 2 International (and interplanetary!) scientific collaboration

CoAKTinG NASA testbed: Compendium scientific feedback map from Earth geologists to Mars colleagues about their map Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission

CoAKTinG NASA testbed: Meeting Replay tool for Earth scientists , synchronising video of Mars crew’s discussion with their Compendium maps Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission RIACS/NASA Ames Research Center Mobile Agents Project Maarten Sierhuis KMi Open University CoAKTinG Project Simon Buckingham-Shum & Al Selvin Southampton University CoAKTinG Project Kevin Page Danius Michaelides Dave De Roure Nigel Shadbolt

Case Study 3 Emergency Response & Decision Support (for Personnel Recovery) Mixing hard logistics, decision methodology, and analysis of ‘messy’ issues (Joint work with Austin Tate, Univ. Edinburgh)

Emergency Response Planning Setup

Issue Templates for e-Response A set of interlinked Issue templates to structure and capture planning deliberations Navigation bar to step through the analysis and decision making methodology

A set of interlinked Issue templates to structure and capture planning deliberations

Navigation bar to step through the analysis and decision making methodology

JTFC Briefing: Intent template Answers may be constrained by predefined options, as specified in the XML schema

COA Comparison Worksheet Summary of how COAs trade off against each other, derived from each COA worksheet Constraints Restraints

Compendium: KM4Dev applications? Brainstorming and discussions Structured interviews or reviews Meeting capture/organizational memory Participatory design and decision support Support a methodology you already use Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc Oral history hypermedia engine?… Use as a personal or group tool …Your own ideas…? www.CompendiumInstitute.org >>> software, community, papers

Brainstorming and discussions

Structured interviews or reviews

Meeting capture/organizational memory

Participatory design and decision support

Support a methodology you already use

Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc

Oral history hypermedia engine?…

Use as a personal or group tool …Your own ideas…?

Compendium resources… Compendium tutorials + hands-on exercises www. CompendiumInstitute .org/training/training. htm Training workshops in Dialogue Mapping www. CogNexus .org NASA distributed science teams case study eprints . aktors .org/375 Personnel Recovery e-Response case study www. aiai .ed.ac. uk/projects/co-opr Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS www . uvt .nl/lap2003 Compendium: Making Meetings into Knowledge Events www2. gca .org/knowledgetechnologies/2001/proceedings/Conklin& Selvin %20Slides. pdf Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts www. CompendiumInstitute .org/compendium/papers/conflictcartography42.03. pdf

Compendium tutorials + hands-on exercises

www. CompendiumInstitute .org/training/training. htm

Training workshops in Dialogue Mapping

www. CogNexus .org

NASA distributed science teams case study

eprints . aktors .org/375

Personnel Recovery e-Response case study

www. aiai .ed.ac. uk/projects/co-opr

Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS

www . uvt .nl/lap2003

Compendium: Making Meetings into Knowledge Events

www2. gca .org/knowledgetechnologies/2001/proceedings/Conklin& Selvin %20Slides. pdf

Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts

www. CompendiumInstitute .org/compendium/papers/conflictcartography42.03. pdf

Software tool resources… BuddySpace instant messaging + presence www. buddyspace .org Web+Flash video conferencing www. flashmeeting .org Web+Flash Hexagon video presence cnm .open.ac. uk/projects/hexagon Access Grid video conferencing www. accessgrid .org

BuddySpace instant messaging + presence

www. buddyspace .org

Web+Flash video conferencing

www. flashmeeting .org

Web+Flash Hexagon video presence

cnm .open.ac. uk/projects/hexagon

Access Grid video conferencing

www. accessgrid .org