The document discusses knowledge mapping and social software tools that can be used to support sensemaking, knowledge sharing, and collective dialogue. It provides examples of tools such as Compendium that allow users to create and link different knowledge elements, and how such tools have been applied in contexts like capturing scientific collaborations and emergency response planning. The document concludes by suggesting potential applications of knowledge mapping tools and resources for learning more.

1. Knowledge/Argument/ Dialogue Mapping and Social Software Simon Buckingham Shum Knowledge Media Institute Open University UK www.kmi.open.ac.uk/sbs [email_address] KM4Dev Workshop, Geneva, June 2005

2. Goal of this session … to open a conversation… … to flash up examples of learning/knowledge tools to trigger reactions…

3. My background Disciplines… Psychology Cognitive Ergonomics Human-Computer Interaction Hypermedia … converge to develop: sensemaking support tools … now applied to: e-Science / e-Learning / e-Publishing Knowledge Management

4. www.kmi.open.ac.uk

5. KMi Strategic Threads Knowledge Management Semantic Web / Semantic Web Services Social Software Narrative Hypermedia Multimedia (esp. on the Web)

6. Lenses on what we do…

7. The missing layer to support collective sensemaking … resources documents, datasets, etc… metadata generally uncontroversial: minimise inconsistency, ambiguity, controversy domain ontologies richer formalisation of consensus: minimise inconsistency, ambiguity, controversy interpretations?

8. Sensemaking and knowledge sharing tools should support fluid movement around the space of… consensus knowledge contested knowledge unformalized knowledge formalized knowledge sensemaking+ knowledge sharing

9. Taking ‘content’ to the next level From raw learning resources… (what we push to the learner)

10. Taking ‘content’ to the next level … to layers of tools for sensemaking (what the learners construct for themselves)

11. Taking ‘content’ to the next level … creating a web of ideas, open and evolving

12. Taking ‘content’ to the next level … creating a learning community

13. Social Software

14. Presence & Peripheral Awareness

15. Presence visualization Instant messaging + Presence overlaid onto geographic and conceptual maps 200,000 downloads to date

16. BuddySpace in OU Languages Course

17. NASA distributed science teams

18. Hexagon: lo-fi visual presence & awareness Small ‘Hexes’ show periodically updated snapshots of people, availability, and activity in the department ‘ Coffee room’ for audio chat Webcam and Flash plug-in for Web browser

19. Virtual Meetings

20. FlashMeeting: Web video conf.

21. Access Grid video conferencing

22. Attending Seminars

23. KMi Seminar, 26 th Sept., 2003

24. Beyond ‘Add a Comment’…

25. Beyond ‘Add a Comment’… Integrated web boards + documents

26. Generating a threaded discussion space on the fly from a document (D 3 E)

27. Generating a threaded discussion space on the fly from a document (D 3 E)

28. Beyond ‘Add a Comment’… Blogs + Wikis

29. Community of Practice blogspace/ RSS newsfeeds + PDAs etc

30. Community of Practice ‘Wikipedia’

31. Beyond ‘Add a Comment’… Forging meaningful links

32. Semantic annotation + linking between resources (interface concept) is an assumption behind…

33. ClaiMapper: Modelling research arguments

34. Connecting ideas+documents via a conceptual schema

35. ClaimFinder: Visualising claims in the literature

37. Compendium Knowledge and Dialogue Mapping

38. What is Compendium? A tool for rapidly building a knowledge management environment Highly visual, drag+drop interface with no need to understand the underlying database Manage different kinds of connections between knowledge elements (‘nodes’) Use individually or in a group to capture and explore key issues, options and arguments in meetings With programming, it can be linked with other systems you already use

39. Demo: Mapping yesterday’s discussions

40. Compendium Web outline export

41. Case Study 1 Communicating arguments in a complex debate

42. Mapping the Iraq Debate

43. Mapping the Iraq Debate

44. Case Study 2 International (and interplanetary!) scientific collaboration

45. CoAKTinG NASA testbed: Compendium scientific feedback map from Earth geologists to Mars colleagues about their map Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission

46. CoAKTinG NASA testbed: Meeting Replay tool for Earth scientists , synchronising video of Mars crew’s discussion with their Compendium maps Copyright, 2004, RIACS/NASA Ames, Open University, Southampton University Not to be used without permission RIACS/NASA Ames Research Center Mobile Agents Project Maarten Sierhuis KMi Open University CoAKTinG Project Simon Buckingham-Shum & Al Selvin Southampton University CoAKTinG Project Kevin Page Danius Michaelides Dave De Roure Nigel Shadbolt

47. Case Study 3 Emergency Response & Decision Support (for Personnel Recovery) Mixing hard logistics, decision methodology, and analysis of ‘messy’ issues (Joint work with Austin Tate, Univ. Edinburgh)

48. Emergency Response Planning Setup

49. Issue Templates for e-Response A set of interlinked Issue templates to structure and capture planning deliberations Navigation bar to step through the analysis and decision making methodology

50. JTFC Briefing: Intent template Answers may be constrained by predefined options, as specified in the XML schema

51. COA Comparison Worksheet Summary of how COAs trade off against each other, derived from each COA worksheet Constraints Restraints

52. Compendium: KM4Dev applications? Brainstorming and discussions Structured interviews or reviews Meeting capture/organizational memory Participatory design and decision support Support a methodology you already use Extract, index and publish ‘formal’ knowledge, but open to further dialogue/counter-examples, etc Oral history hypermedia engine?… Use as a personal or group tool …Your own ideas…? www.CompendiumInstitute.org >>> software, community, papers

53. Compendium resources… Compendium tutorials + hands-on exercises www. CompendiumInstitute .org/training/training. htm Training workshops in Dialogue Mapping www. CogNexus .org NASA distributed science teams case study eprints . aktors .org/375 Personnel Recovery e-Response case study www. aiai .ed.ac. uk/projects/co-opr Facilitated Hypertext for Collective Sensemaking: 15 Years on from gIBIS www . uvt .nl/lap2003 Compendium: Making Meetings into Knowledge Events www2. gca .org/knowledgetechnologies/2001/proceedings/Conklin& Selvin %20Slides. pdf Conflict Cartography: A Methodology Designed to Support the Efficient and Effective Resolution of Complex,Multi-Stakeholder Conflicts www. CompendiumInstitute .org/compendium/papers/conflictcartography42.03. pdf

54. Software tool resources… BuddySpace instant messaging + presence www. buddyspace .org Web+Flash video conferencing www. flashmeeting .org Web+Flash Hexagon video presence cnm .open.ac. uk/projects/hexagon Access Grid video conferencing www. accessgrid .org