This online course teaches learners how to manage workplace conflict constructively. It provides knowledge and skills to defuse tensions and find productive solutions to difficult problems. Upon completion, learners will understand the causes and effects of conflict at work and how to manage and prevent it. They will also develop mediation and active listening skills to resolve disputes constructively.

1. Online Course
How to Manage Conflict

2. How to Manage Conflict
Conflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs
and values. If managed constructively, conflict can have a positive outcome, leading to better
decision making and fuelling creativity and innovation.
As a result, this module has been developed to provide learners with the knowledge and skills
required to increase constructive responses to conflict, defuse tensions and find productive
solutions to difficult problems. On completion, learners will have an increased awareness of the
causes of conflict at work, its effects and how it can be managed and prevented.
On completion of this course learners will:
• Have an awareness of the feelings & behaviours that can be present.
• Have an appreciation of the conditions which enable mediation to act as a catalyst for
constructive conflict resolution.
• Have an awareness of the skills & qualities required of mediators & of one’s own competence
in this area.
• Have an ability to use the process of mediation.
• Have knowledge of the active listening skills required to develop rapport with disputants.
• Have knowledge of the options available if the decision is taken not to pursue mediation.
• Develop ways of working that are impartial.
• Have knowledge of the values & concepts of conflict resolution.
• Recognise how mediation can be used at work, & how it fits with other procedures.
Accreditation
The content of this course has been independently certified as conforming to universally
accepted Continuous Professional Development (CPD) guidelines.
Duration
Approximately 1 hour. The length of time taken depends entirely on how quickly you can study
and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on
how long you can take to do the course.
E-LEARNING
Learn Online

3. Target Audience
This module is aimed at managers who have a responsibility to manage conflict within their
team.
Entry Requirements
There are no specific entry requirements for this course.
Cost
Discounts are available for multiple users (10 or more) for more information please
contact info@pathwaygroup.co.uk or telephone us on: 0121 707 0550
Please Note that this is an online course
£30.00 + VAT
(£36.00 inc. VAT)
Learn Online
elearning.pathwaycourses.co.uk