How to Manage Conflict


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How to Manage Conflict is part of the Pathway Group E-learning Course Catalogue under People Managers Toolkit.

For more information about this course or others that we provide please visit: or call: 0121 707 0550 or e-mail:

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How to Manage Conflict

  1. 1. Online Course How to Manage Conflict
  2. 2. How to Manage Conflict Conflict in the workplace is inevitable as individuals will often have different needs, ideas, beliefs and values. If managed constructively, conflict can have a positive outcome, leading to better decision making and fuelling creativity and innovation. As a result, this module has been developed to provide learners with the knowledge and skills required to increase constructive responses to conflict, defuse tensions and find productive solutions to difficult problems. On completion, learners will have an increased awareness of the causes of conflict at work, its effects and how it can be managed and prevented. On completion of this course learners will: • Have an awareness of the feelings & behaviours that can be present. • Have an appreciation of the conditions which enable mediation to act as a catalyst for constructive conflict resolution. • Have an awareness of the skills & qualities required of mediators & of one’s own competence in this area. • Have an ability to use the process of mediation. • Have knowledge of the active listening skills required to develop rapport with disputants. • Have knowledge of the options available if the decision is taken not to pursue mediation. • Develop ways of working that are impartial. • Have knowledge of the values & concepts of conflict resolution. • Recognise how mediation can be used at work, & how it fits with other procedures. Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Duration Approximately 1 hour. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course. E-LEARNING Learn Online
  3. 3. Target Audience This module is aimed at managers who have a responsibility to manage conflict within their team. Entry Requirements There are no specific entry requirements for this course. Cost Discounts are available for multiple users (10 or more) for more information please contact or telephone us on: 0121 707 0550 Please Note that this is an online course £30.00 + VAT (£36.00 inc. VAT) Learn Online