Deming’s 14th Philosophy.

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2. Topic :
Implement Deming’s 14th
Philosophy or Guidelines
To
Ensure TQM in DIU
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Md. Saddam Hosen
(md.sopno777@gmail.com)

4. 1. Create and Publish the Aims and Purposes
of the Organization
 DIU must develop their long-term view
 DIU must be allocated for research, training and continuing
education
 DIU must have clarity on the questions;
1.what are we doing, and
2.why are we doing it?
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5. 2. Learn the New Philosophy:
 Learn and adopt the new philosophy
 Cooperation to everyone’s benefit
 DIU Management must accept to the challenge
 Learn their responsibilities and
 Take on leadership for change
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6. 3. Institute training:
 Provides learning and development to the employees
 Training must be totally reconstructed
 In the training, need to understand
1. what the job is and
2. why it is being done ?
 Learning by doing
 Keep up with changes in tools, methods, techniques
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7. 4. Improve Constantly and Forever the
System
 Improve the production and service systems
 Improve constantly
 Reducing the costs
 Think contiguous, never ending improvement
 Search & identify the problems
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8. 5. Understand the Purpose of Inspection
 Understand the purpose of inspection
 Improve the process and reduce its cost
 The need for mass inspections
 Require statistical evidence of quality improvements
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9. 6. Stop Awarding Business Based on Price
Alone
 Stop awarding business based on the low bid
 Agent must be trained in statistical process control
 Must follow the materials throughout the entire life cycle
 Develop long-term relationship of loyalty and trust
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10. 7. Teach & Institute leadership
 Need of overhaul to help the staff
 Aimed at helping people to do a better job
 Adopt and institute principles for leadership improvement
 Teach how to reinforcing the organizations commitment
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11. 8. Drive out fear, Create Trust, and Change a
Climate for Innovation
 Work effectively for the organization
 Build trust
 Cooperation and collaboration requires
 Reduce the afraid of change, increase adaptability
 People need to feel secure
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12. 9. Optimize the Efforts of Teams, Groups, and
Staff Areas
 Break down barriers and silos
 Must work as a team
 Work jointly in a spirit of co-operation
 Try to do what is best for itself, rather than whats good for the
organization
 Everybody wins if the system wins
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13. 10. Eliminate Exhortations for the work Force
 Eliminate slogans, warnings and targets for the work force asking
for zero defects
 New levels of productivity
 Ask people to do what they can not do
 Ensure you substitute work standards and quotas
 Substitute management with effective leadership
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14. 11. (a) Eliminate Numerical Quotas for the
work force:
 Instead of quotas
 Management must learn and institute methods for improvement
 Management must be changed from sheer numbers to quality
 Remove obstacles depriving workers of their right to take pride
 Managers must focus on quality, rather than sheer numbers.
The focus is not on how many you make, it is on how well you
make them.
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15. 11. (b) Eliminate Management By Objective
 Management must have capabilities to improve their quality
 Set internal numerical goal with statistical knowledge
 Show your creativity to improve quality
 Capabilities of innovation
A goal beyond the capability/performance of the process will not
be achieved.
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16. 12. Remove Barriers That Rob People of Pride
of Workmanship
 Remove the obstacles and barriers
 Need people to have pride in their work
 Need collaboration not competition
 Involve employees, at all levels, in the process of improvement
 Abolishment of the annual or merit rating
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17. 13. Encourage Education and Self-
Improvement for Everyone
 Education and encourage self improvement for everyone
 Improving with education
 Education may not be in a subject that is connected to their work
 Need continuously improving people
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18. 14. Take action to accomplish the
transformation
 Management has to accept the primary responsibility
 Develop a critical mass
 Create a structure in management who take an active part
 Managers should devote time to ensuring the staff doing the work
 Think on customer’s point of view
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