Visual Tools

VISUAL TOOLS FOR DESIGN www.servicedesigntools.org by roberta tassi

research thesis web resource 01 02 03 04

ISSUE WHY TALKING ABOUT VISUALIZATION?

ISSUE 01 product

ISSUE 01 product service

ISSUE 01 product service experience

ISSUE 01 product service experience interaction

ISSUE 01 product service experience interaction system

ISSUE 01 product service experience interaction system process ...

ISSUE 01 THE GROWING COMPLEXITY DESIGNERS DEAL WITH ENHANCES THE NEED OF MAKING EVIDENT INTANGIBLE ELEMENTS. HOW TO REPRESENT SOMETHING THAT IS MAINLY IMMATERIAL, DYNAMIC, HETEROGENEOUS,... ?

ISSUE 02 designer

ISSUE 02 designer stakeholder

ISSUE 02 expert designer stakeholder

ISSUE 02 expert designer employer stakeholder

ISSUE 02 expert designer employer stakeholder user

ISSUE 02 TALKING TO A MAINLY UNDIFFERENTIATED GROUP OF INTERLOCUTORS REQUIRES A DEEP UNDERSTANDING OF THE EXISTING VISUALIZATION TOOLS, OF THE OPPORTU- NITIES GIVEN BY REPRESENTATION AND OF THE DIFFER- ENCE BETWEEN POSSIBLE VISUAL LANGUAGES

RESEARCH WHICH ARE THE EXISTING VISUAL TOOLS?

RESEARCH 01INTERVIEWS ezio manzini (MILAN / POLITECNICO DI MILANO) elena pacenti (MILAN / DOMUS ACADEMY) nicola morelli (AALBORG / AALBORG UNIVERSITY) sean miller (LONDON / LIVEWORK) toke barter (LONDON / RADARSTATION) stefan moritz (LONDON / AEGIS MEDIA)

RESEARCH 01 ezio manzini AT THE BEGINNING, WHERE SERVICE DESIGN DISCIPLINE WAS BORN, THERE WASN’T ANY CODIFIED TOOL. EVERYONE USED TO CREATE SPECIFIC MODELS FOR THE REPRESENTATION OF THE PROJECT TIME TO TIME. BUT NOW SOME TOOLS HAVE REALLY BECOME STAN- DARDS FOR THE COMMUNICATION OF THE PROJECT (THINK AT THE STORYBOARD AND BLUEPRINT).

RESEARCH 01 elena pacenti IT’S VERY IMPORTANT TO DISTINGUISH AMONG THE VISUALIZATION AS NOTATIONAL TECHNIQUES AIMED AT THE REPRESENTATION OF THE IDEA AND OF THE SYSTEM AND THE VISUALIZATION AS THE COMMUNICATION OF THE SERVICE THROUGH ITS EVIDENCES AND ITS INTERFACE.

RESEARCH 01 nicola morelli THE THOUGHT THAT THE DESIGNER COULD EASILY ADAPT THE EXISTING REPRESENTATION TECHNIQUES TO THE NEW CONTENTS IS WRONG. SERVICE DESIGN REQUIRES THE CONSTITUTION AND SEDIMENTATION OF A SET OF TOOLS THAT ARE REALLY ABLE TO SUPPORT THE GENERATION OF INNOVATIVE SOLUTIONS AND THEIR COMMUNICATION.

RESEARCH TOOLBOX

RESEARCH 02COLLECTING FROM DIFFERENT FIELDS design HCI business social sciences ...

RESEARCH 02 tool tool tool OFFERING tool tool MIND MAP ACTORS MAP MAP SYSTEM MAP CONCEPT MAP tool tool tool tool tool TOUCHPOINTS CUSTOMER INTERACTION PROCESS BLUEPRINT MATRIX JOURNEY MAP TABLE MAP tool tool tool CHARACTER tool tool tool tool STORY MOTIVATION PROFILES PERSONAS TEMPLATES ROLE SCRIPT SPECIFICATION TELLING MATRIX tool tool tool tool AFFINITY GROUP methodology tool tool LEGO SERIOUS DESIGN DIAGRAM SKETCHING INFORMANCE ISSUE CARDS ROLE PLAY PLAY™ GAMES tool tool tool tool TOMORROW CONTEXT tool tool tool SERVICE MOODBOARD HEADLINES PANORAMA POSTER STORYBOARD USE CASES IMAGE tool tool methodology methodology methodology tool methodology ROUGH EXPERIENCE tool COGNITIVE CONSTRUCTIVE HEURISTIC SERVICE tool WIZARD PROTOTYPING PROTOTYPE MOCK UP WALKTHROUGH INTERACTION EVALUATION PROTOTYPE EVIDENCING OF OZ

TAXONOMIES WHAT AFFECTS THE VISUALIZATION?

TAXONOMIES WHEN? DESIGN ACTIVITIES co-designing envisioning testing&prototyping implementing ...

TAXONOMIES ISSUE CARDS, BOVISA CO-HOUSING PROJECT / DIS, POLITECNICO DI MILANO http://www.dis.polimi.it/english/

TAXONOMIES SERVICE EVIDENCES, HEALTH CONNECT / ENGINE http://www.enginegroup.co.uk

TAXONOMIES WHO? RECIPIENTS experts stakeholders employers users ...

TAXONOMIES NET-MAPS / EVA SHIFFER http://netmap.wordpress.com/

TAXONOMIES SERVICE ECOLOGY, FIAT MULTI+ ACTORS / LIVEWORK http://www.livework.co.uk

TAXONOMIES WHAT? CONTENTS context system interaction offering ...

TAXONOMIES LEGO SERIOUS PLAY, REAL TIME WEB / Trivioquadrivio http://www.triq.it/lspunit/file/01.htm

TAXONOMIES SERVICE BLUEPRINT, PRESBY NEURO CLINIC / Carnagie Mellon University http://kipworks.com/upmc_holisticbook.pdf

TAXONOMIES HOW? KINDS OF REPRESENTATION graphs narratives models games texts ...

TAXONOMIES SYSTEM MAP, PORTA D’ACCESSO A ROMA ARCHEOLOGICA / DARC http://darc.domusacademy.com

TAXONOMIES CONCEPT IMAGE, PHONE BATTLE / V-TAIL WORKSHOP http://projects.domusacademy.net/v-tail/

TOOLBOX www.servicedesigntools.org

TOOLBOX ADDRESSED TO researchers designers professionists (other) ...

TOOLBOX FEEDBACKS quoted in design and business blogs and websites 700 bookmarks on de.li.ci.ous ...

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Visual Tools

by roberta_tassi

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