The document discusses the key functions and departments within organizations. It defines an organization as a group of people working together to achieve common goals. The main functional areas that are discussed include human resources, sales and marketing, research and development, production/operations, customer service, finance and accounts, and administration and IT. Each department has specific responsibilities and goals to support the overall success of the organization. Planning, organizing, leading and controlling (POLC) are identified as the main pillars of management required for any organization.

1. Rahul Kundu
Founder, Titundevelopers
(Web Designing company)

2.  What is Organization ?
 Business function in Organization
 Human Resources
 Sales and Marketing
 Research and development
 Production/Operation
 Customer Service
 Finance and Accounts
 Administration and IT

3.  An organization is the group of
people with specific responsibilities
acting together for achieving specific
purpose determined by the
organization.
 An organization is an entity where
two or more persons work together to
achieved a goal or a common

4. The last important thing for any
organization is that it requires main
pillars of management. i.e. POLC.
1) Planning
2) Organizing
3) Leading
4) Controlling

5. Organization
people
resource
Goals and
objects
Fig:- Organization

6. All organizations are divided into
many departments or sections, with
each department having an assigned
functional responsibility.
The various department have their
own goals.

7. The main
functional Area
operations
Customer
services
Administration
and support
finance
Marketing
and sales
Research and
development
Human
resources
Fig:-Business Function

8. Business Functions:-
I. Human resources
II. Sales and marketing
III. Research and development
IV. Production/operation
V. Customer service
VI. Finance and accounts
VII.Administration and IT

9. 1. Human Resource:-
I. Recruitment and retention
I. Job description
II. Person specification
II. Dismissal
III. Motivation
IV. Professional development and training
V. Health and safety and conditions at work

10. 2. Sales and Marketing:-
I. Market research
II. Promotion strategies
III. Pricing strategies
IV. Sales strategies
V. Sales team

11. 3. Research and Development:-
I. New product development
II. Product improvement
III. Value added
IV. Product testing
V. Cost saving

12. 4. Finance and accounts:-
I. Cash flow
I. Monitoring income/revenue
II. Monitoring expenditure
II. Preparing accounts
III. Raising finance
I. Shares
II. loans

13. 5. Production/Operation:-
I. Acquiring resources
II. Planning output-labour, capital, land
III. Monitoring costs
IV. Projection on future output
V. Production method
I. Batch
II. Flow
III. Job
IV. cell

14. 6. Customer Services :-
I. Monitoring distribution
II. After- sales service
III. Handling consumer enquiries
IV. Offering advice to consumers
V. Dealing with customer complaints

15. 7. Administration and IT :-
I. Managing estates- cleaning, health & safety,
maintenance, security
II. Reception
III. Clerical work- reporting, recording, record
keeping, communication
IV. Overview of quality control
V. Use of IT system