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BUSINESS FUNCTIONS
 What is Organization ?
 Business function in Organization
 Human Resources
 Sales and Marketing
 Research and development
 Production/Operation
 Customer Service
 Finance and Accounts
 Administration and IT
 Business Fundamentals (Types of
Businesses)
CONTENT
 An organization is the group of
people with specific responsibilities
acting together for achieving specific
purpose determined by the
organization.
 An organization is an entity where two
or more persons work together to
achieved a goal or a common
What is Organization?
The last important thing for any
organization is that it requires
main pillars of management. i.e.
POLC.
1) Planning
2) Organizing
3) Leading
4) Controlling
What is Organization? Cont……
Organization
people
resource
Goals and
objects
Fig:- Organization
What is Organization? Cont….
All organizations are divided into
many departments or sections, with
each department having an assigned
functional responsibility.
The various department have their
own goals.
Business Function of Organization
The main
functional Area
operations
Customer
services
Administration
and support
finance
Marketing
and sales
Research and
development
Human
resources
Fig:-Business Function
Business Function of Organization.Cont…
Business Functions:-
I. Human resources
II. Sales and marketing
III. Research and development
IV. Production/operation
V. Customer service
VI. Finance and accounts
VII.Administration and IT
1. Human Resource:-
I. Recruitment and retention
I. Job description
II. Person specification
II. Dismissal
III. Motivation
IV. Professional development and training
V. Health and safety and conditions at work
2. Sales and Marketing:-
I. Market research
II. Promotion strategies
III. Pricing strategies
IV. Sales strategies
V. Sales team
3. Research and Development:-
I. New product development
II. Product improvement
III. Value added
IV. Product testing
V. Cost saving
4. Finance and accounts:-
I. Cash flow
I. Monitoring income/revenue
II. Monitoring expenditure
II. Preparing accounts
III. Raising finance
I. Shares
II. loans
5. Production/Operation:-
I. Acquiring resources
II. Planning output-labour, capital, land
III. Monitoring costs
IV. Projection on future output
V. Production method
I. Batch
II. Flow
III. Job
IV. cell
6. Customer Services :-
I. Monitoring distribution
II. After- sales service
III. Handling consumer enquiries
IV. Offering advice to consumers
V. Dealing with customer complaints
7. Administration and IT :-
I. Managing estates- cleaning, health &
safety, maintenance, security
II. Reception
III. Clerical work- reporting, recording,
record keeping, communication
IV. Overview of quality control
V. Use of IT system
BUSINESS FUNDAMENTALS
Types of Business Ownership
TYPES OF BUSINESS OWNERSHIP
Who is your boss?
Who is your boss’s boss?
Can you become part owner?
Forms of business ownership and
type of business help describe how
the business is organized and run.
4 TYPES OF OWNERSHIP
1. Sole Proprietorship
2. Partnership
3. Corporation
4. Co-operative
1. SOLE PROPRIETORSHIP
 Owned by one person, who
performs most roles and owns
everything
 Owner gets all profits, takes all the
losses → called unlimited liability
 Easiest and least expensive to set up
 Easiest for tax purposes → income
recorded under personal income
1. SOLE PROPRIETORSHIP
ADVANTAGES
 owner makes all the decisions- hours of
business, whom to hire
 they are their own boss
 any profits belong to the owner
1. SOLE PROPRIETORSHIP
DISADVANTAGES
 the owner may lack the ability to buy
the right supplies, do accounting etc
 it the business loses money, so
does the owner
 creditors canclaim the personal
belongings of the owner
 longhours
 if the owner is ill the business doesn’t
open
2. PARTNERSHIPS
Two or more individuals share costs
and responsibilities
Terms of partnership recorded in
partnership agreement
 “silent” partners- partners that usually will
front a lot of capital, but do not want to
participate in business decisions – receive
profits in return
2. PARTNERSHIPS
 Two types of Partnerships can exist in a business:
 General partnership
 All partners have unlimited liability (can be
held responsible for the other partner’s
business related debts)
 Limited partnership
 Partners have limited liability (only
responsible for their share)
2. PARTNERSHIPS ADVANTAGES
 two or more people share decision
making process
one person may be better at one task
than the other partner
sometimes easier to borrow
money if two people are
involved
2. PARTNERSHIPS DISADVANTAGES
 shareprofits
 partners coulddisagree
 friendships can be lost over time as a
result
3. CORPORATION
 Business with a legalstatus
 Can be as small as one person, or
multinational
 Some owned by individuals, families,
small groups
3. CORPORATION
 Ownership often broken into small units,
shares, which are sold through a stock
exchange
(ie. TSX) → a publicly traded corporation
 Those who buy: shareholders
3. CORPORATIONS
 Since there are many owners, a board
of directors runs corp.
 Shareholders have limited liability,
not responsible for debts
 Get profits asdividends
3. CORPORATION  TYPES
1. Private Corporation
 Only a few people control stock
 Not publicly traded
2. Public Corporation
 Sell shares to raise money
 1 share = 1 vote;
 those with most shares influence company decisions (usually
orig. owner,execs)
3. Crown Corporation
 Business owned by the federal or provincial government
 Federal: VIA Rail, Canada Post, Bank of Canada
 Provincial: BC Transit, BC Lottery, BC Hydro, BC Museum
4. COOPERATIVES
 Business owned by workers/those who use it
 Run by board ofdirectors
 Each member only gets 1vote
 Profits shared based onuse
Examples:
 Peninsula Co-op, Mountain Equipment Coop
(MEC)
FRANCHISE
 A franchisor licenses the rights to the
business to a franchisee for a fee
 Franchisee runs business according
to agreement
 Franchisee also pays monthly fee, has to
purchase product through franchiser,
sometimes gets trained by franchiser, has
to maintain uniform quality etc.
 Examples: Tim Hortons, McDonalds, M&M
Meats, Boston Pizza, UPS Store

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Business functions by naveen cyber zone

  • 2.  What is Organization ?  Business function in Organization  Human Resources  Sales and Marketing  Research and development  Production/Operation  Customer Service  Finance and Accounts  Administration and IT  Business Fundamentals (Types of Businesses) CONTENT
  • 3.  An organization is the group of people with specific responsibilities acting together for achieving specific purpose determined by the organization.  An organization is an entity where two or more persons work together to achieved a goal or a common What is Organization?
  • 4. The last important thing for any organization is that it requires main pillars of management. i.e. POLC. 1) Planning 2) Organizing 3) Leading 4) Controlling What is Organization? Cont……
  • 6. All organizations are divided into many departments or sections, with each department having an assigned functional responsibility. The various department have their own goals. Business Function of Organization
  • 7. The main functional Area operations Customer services Administration and support finance Marketing and sales Research and development Human resources Fig:-Business Function Business Function of Organization.Cont…
  • 8. Business Functions:- I. Human resources II. Sales and marketing III. Research and development IV. Production/operation V. Customer service VI. Finance and accounts VII.Administration and IT
  • 9. 1. Human Resource:- I. Recruitment and retention I. Job description II. Person specification II. Dismissal III. Motivation IV. Professional development and training V. Health and safety and conditions at work
  • 10. 2. Sales and Marketing:- I. Market research II. Promotion strategies III. Pricing strategies IV. Sales strategies V. Sales team
  • 11. 3. Research and Development:- I. New product development II. Product improvement III. Value added IV. Product testing V. Cost saving
  • 12. 4. Finance and accounts:- I. Cash flow I. Monitoring income/revenue II. Monitoring expenditure II. Preparing accounts III. Raising finance I. Shares II. loans
  • 13. 5. Production/Operation:- I. Acquiring resources II. Planning output-labour, capital, land III. Monitoring costs IV. Projection on future output V. Production method I. Batch II. Flow III. Job IV. cell
  • 14. 6. Customer Services :- I. Monitoring distribution II. After- sales service III. Handling consumer enquiries IV. Offering advice to consumers V. Dealing with customer complaints
  • 15. 7. Administration and IT :- I. Managing estates- cleaning, health & safety, maintenance, security II. Reception III. Clerical work- reporting, recording, record keeping, communication IV. Overview of quality control V. Use of IT system
  • 16. BUSINESS FUNDAMENTALS Types of Business Ownership
  • 17. TYPES OF BUSINESS OWNERSHIP Who is your boss? Who is your boss’s boss? Can you become part owner? Forms of business ownership and type of business help describe how the business is organized and run.
  • 18. 4 TYPES OF OWNERSHIP 1. Sole Proprietorship 2. Partnership 3. Corporation 4. Co-operative
  • 19. 1. SOLE PROPRIETORSHIP  Owned by one person, who performs most roles and owns everything  Owner gets all profits, takes all the losses → called unlimited liability  Easiest and least expensive to set up  Easiest for tax purposes → income recorded under personal income
  • 20. 1. SOLE PROPRIETORSHIP ADVANTAGES  owner makes all the decisions- hours of business, whom to hire  they are their own boss  any profits belong to the owner
  • 21. 1. SOLE PROPRIETORSHIP DISADVANTAGES  the owner may lack the ability to buy the right supplies, do accounting etc  it the business loses money, so does the owner  creditors canclaim the personal belongings of the owner  longhours  if the owner is ill the business doesn’t open
  • 22. 2. PARTNERSHIPS Two or more individuals share costs and responsibilities Terms of partnership recorded in partnership agreement  “silent” partners- partners that usually will front a lot of capital, but do not want to participate in business decisions – receive profits in return
  • 23. 2. PARTNERSHIPS  Two types of Partnerships can exist in a business:  General partnership  All partners have unlimited liability (can be held responsible for the other partner’s business related debts)  Limited partnership  Partners have limited liability (only responsible for their share)
  • 24. 2. PARTNERSHIPS ADVANTAGES  two or more people share decision making process one person may be better at one task than the other partner sometimes easier to borrow money if two people are involved
  • 25. 2. PARTNERSHIPS DISADVANTAGES  shareprofits  partners coulddisagree  friendships can be lost over time as a result
  • 26. 3. CORPORATION  Business with a legalstatus  Can be as small as one person, or multinational  Some owned by individuals, families, small groups
  • 27. 3. CORPORATION  Ownership often broken into small units, shares, which are sold through a stock exchange (ie. TSX) → a publicly traded corporation  Those who buy: shareholders
  • 28. 3. CORPORATIONS  Since there are many owners, a board of directors runs corp.  Shareholders have limited liability, not responsible for debts  Get profits asdividends
  • 29. 3. CORPORATION  TYPES 1. Private Corporation  Only a few people control stock  Not publicly traded 2. Public Corporation  Sell shares to raise money  1 share = 1 vote;  those with most shares influence company decisions (usually orig. owner,execs) 3. Crown Corporation  Business owned by the federal or provincial government  Federal: VIA Rail, Canada Post, Bank of Canada  Provincial: BC Transit, BC Lottery, BC Hydro, BC Museum
  • 30. 4. COOPERATIVES  Business owned by workers/those who use it  Run by board ofdirectors  Each member only gets 1vote  Profits shared based onuse Examples:  Peninsula Co-op, Mountain Equipment Coop (MEC)
  • 31. FRANCHISE  A franchisor licenses the rights to the business to a franchisee for a fee  Franchisee runs business according to agreement  Franchisee also pays monthly fee, has to purchase product through franchiser, sometimes gets trained by franchiser, has to maintain uniform quality etc.  Examples: Tim Hortons, McDonalds, M&M Meats, Boston Pizza, UPS Store