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Outbrain for Advertisers: Live FAQ #outbrainwebinars
Outbrain for
Advertisers:
Live FAQ
Zane Jandsten
Associate Director
of Customer Support
Keren Zimbris
Head of Content
Compliance
Outbrain for Advertisers: Live FAQ #outbrainwebinars 2
• Support Team FAQ
• Content Review &
Compliance FAQ
• Q&A
Agenda
Outbrain for Advertisers: Live FAQ #outbrainwebinars 3
Zane Jandsten
Nice to meet you!
• Been with Outbrain 2 years
• Child Commercial Actor
• Lover of Star Wars and DnD
• Proud (and obsessed) Dog Dad
Outbrain for Advertisers: Live FAQ #outbrainwebinars 4
Keren Zimbris
Nice to meet you!
• Been with Outbrain 2.5 years
• Dad jokes expert
• Basketball Player
• Looking for my next Netflix
addiction
Outbrain for Advertisers: Live FAQ #outbrainwebinars
#outbrainwebinars
5
Outbrain for Advertisers: Live FAQ #outbrainwebinars
The Underground
Market For Retro Video
Games
The Totally Righteous
Technology Of The
1980s
An App That Will
Forever Change How
You Enjoy Museums
S P O N S O R E D
B Y P N C B A N K
Why You Should
Consider Adding Mature
Workers To Your Staff
The Underground
Market For Retro Video
Games
The Totally Righteous
Technology Of The
1980s
An App That Will
Forever Change How
You Enjoy Museums
S P O N S O R E D
B Y P N C B A N K
Why You Should
Consider Adding Mature
Workers To Your Staff
FAQ Support Team
• Frequent Support Inquiries
• How to run a successful
campaign on Outbrain
6
Outbrain for Advertisers: Live FAQ #outbrainwebinars
How should I separate
out my campaigns?
• Content and Landing pages
• Device and Geo
• Special Targeting
7
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Why should I use your
conversion pixel?
• Conversion Campaign
Optimization
• Re-Targeting / Look a Likes
• Escalating Concerns
8
Outbrain for Advertisers: Live FAQ #outbrainwebinars
When can I lower my CPC?
• The importance of Budget Capping
• Click Through Rate, of the campaign
• Section adjustments
• Publisher/section level blocking
9
Outbrain for Advertisers: Live FAQ #outbrainwebinars
When should I reach out?
• Content rejection clarification
• Zero impressions
• Curious traffic
10
support@outbrain.com
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Content Review &
Compliance FAQ
• Our Mission
• Outbrain’s Advertising
Guidelines
• Content Rejections &
How to Avoid Them
11
Outbrain for Advertisers: Live FAQ #outbrainwebinars
• To provide users with a
transparent and safe experience
• To promote only legitimate
advertising that meets high
quality guidelines
Our Mission
12
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Outbrain’s Advertising
Guidelines
Where to find our guidelines?
1. Go to www.outbrain.com
2. Scroll all the way down to
the bottom of the page
13
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Our Guidelines
Acceptable Page Types
– The white
Restricted Categories
– The Gray
Prohibited Categories
– The Black
LP Guidelines
– The Wrap
Creatives (Headlines & Images)
– The First Impression
14
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Content Rejections & How to Avoid Them
*There may be instances where there are issues with both the creatives and the LP. Be sure to check the email with our full feedback.
What is the rejection about?
• Image Guidelines
• Headline Guidelines
• Prohibited Categories
• Restricted Categories
• Advertising Policies
(LP guidelines)
The issue is with the creatives, the LP is OK!
The issue is with the LP, the creatives are OK!
15
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Content Rejections & How to Avoid Them
Image Guidelines: 12%
Headline Guidelines: 15%
Advertising Policies: 16%
Policy Violation: 42%
Common Rejection Reasons:
Other: 15%
16
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Content Rejections & How to Avoid Them
Advertising Policies (LP Guidelines)
Required:
• “Advertisement” or “Advertorial” at the top
• Contact us & Privacy policy sections
May not include:
• Fake comments/testimonials
• Fake navigation (including fake site logos)
• “Too good to be true” statements or unsubstantiated claims
• False 3rd party endorsements by celebrities or others
• Scare tactics to encourage users to take a specific action
• For video advertorials – must have proper functionality
(pause, mute, length indication)
17
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Content Rejections & How to Avoid Them
Headline Guidelines
Misleading / “Too good to be true” headlines
• May not make illegitimate or unproven claims about results
• Avoid absolute words, such as: restore, regrow, reverse, end years of..
• Doesn’t promise returns/refunds/winnings
• Refrain from sensational titles, such as “Insurance companies are furious about…”,
“Cleaning companies hate this..”
Dynamic Headlines – Steer clear from fake news
• Example: "Housewife from ${city}$ wins progressive jackpot!”
Capitalization
• Do not use excessive capitalization within single words, such as: "LEARN MORE”
• Introducing content type (i.e. VIDEO, PHOTOS) or a trademarked brand name (i.e. NASA) is acceptable
18
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Understanding Our Email Communication
Once your content
has been reviewed,
you’ll receive one of
the below emails:
Congrats! Your campaign is ready | [CAMPAIGN NAME]
This means your campaign was reviewed, no issues were found,
and your campaign is now live. YAY!
Your campaign is (partially) ready | [CAMPAIGN NAME]
Some of the ads were rejected, but the others were approved, and are now live.
Your campaign is almost ready | [CAMPAIGN NAME]
The ads you submitted did not pass our review, but the issues we found are fixable.
Your content cannot be amplified | [CAMPAIGN NAME]
None of the ads in the campaign you submitted passed our review,
and there are no changes you can apply in order to fix it.
19
Outbrain for Advertisers: Live FAQ #outbrainwebinars
• I understand what the issue is:
Upload new fixed ads to the existing
campaign (or to a new one).
My content got
rejected, now what?
• I’m not sure what the issue is
/I disagree with the rejection:
Reply back to the email you received
from us with your feedback.
The Support team will investigate, and
provide you with further explanations or
reverse the decision if necessary.
20
Outbrain for Advertisers: Live FAQ #outbrainwebinars
• Can I run this?
You can send us the LP/titles/images
you wish to promote
• My campaign was rejected
but I saw the same content
in your widgets
Support can also
provide (content-
related) feedback on:
21
support@outbrain.com
Outbrain for Advertisers: Live FAQ #outbrainwebinars
We commit to review your
content within 1 business day.
Important to know:
• We do not review disabled campaigns
• The number of campaigns you upload
has no effect on the review time
When will my
campaign be
reviewed?
22
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Time for Q&A
Got any questions for us?
Zane Jandsten
Associate Director
of Customer Support
Keren Zimbris
Head of Content
Compliance
Outbrain for Advertisers: Live FAQ #outbrainwebinars
Thank You

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Outbrain for Advertisers: Live FAQ

  • 1. Outbrain for Advertisers: Live FAQ #outbrainwebinars Outbrain for Advertisers: Live FAQ Zane Jandsten Associate Director of Customer Support Keren Zimbris Head of Content Compliance
  • 2. Outbrain for Advertisers: Live FAQ #outbrainwebinars 2 • Support Team FAQ • Content Review & Compliance FAQ • Q&A Agenda
  • 3. Outbrain for Advertisers: Live FAQ #outbrainwebinars 3 Zane Jandsten Nice to meet you! • Been with Outbrain 2 years • Child Commercial Actor • Lover of Star Wars and DnD • Proud (and obsessed) Dog Dad
  • 4. Outbrain for Advertisers: Live FAQ #outbrainwebinars 4 Keren Zimbris Nice to meet you! • Been with Outbrain 2.5 years • Dad jokes expert • Basketball Player • Looking for my next Netflix addiction
  • 5. Outbrain for Advertisers: Live FAQ #outbrainwebinars #outbrainwebinars 5
  • 6. Outbrain for Advertisers: Live FAQ #outbrainwebinars The Underground Market For Retro Video Games The Totally Righteous Technology Of The 1980s An App That Will Forever Change How You Enjoy Museums S P O N S O R E D B Y P N C B A N K Why You Should Consider Adding Mature Workers To Your Staff The Underground Market For Retro Video Games The Totally Righteous Technology Of The 1980s An App That Will Forever Change How You Enjoy Museums S P O N S O R E D B Y P N C B A N K Why You Should Consider Adding Mature Workers To Your Staff FAQ Support Team • Frequent Support Inquiries • How to run a successful campaign on Outbrain 6
  • 7. Outbrain for Advertisers: Live FAQ #outbrainwebinars How should I separate out my campaigns? • Content and Landing pages • Device and Geo • Special Targeting 7
  • 8. Outbrain for Advertisers: Live FAQ #outbrainwebinars Why should I use your conversion pixel? • Conversion Campaign Optimization • Re-Targeting / Look a Likes • Escalating Concerns 8
  • 9. Outbrain for Advertisers: Live FAQ #outbrainwebinars When can I lower my CPC? • The importance of Budget Capping • Click Through Rate, of the campaign • Section adjustments • Publisher/section level blocking 9
  • 10. Outbrain for Advertisers: Live FAQ #outbrainwebinars When should I reach out? • Content rejection clarification • Zero impressions • Curious traffic 10 support@outbrain.com
  • 11. Outbrain for Advertisers: Live FAQ #outbrainwebinars Content Review & Compliance FAQ • Our Mission • Outbrain’s Advertising Guidelines • Content Rejections & How to Avoid Them 11
  • 12. Outbrain for Advertisers: Live FAQ #outbrainwebinars • To provide users with a transparent and safe experience • To promote only legitimate advertising that meets high quality guidelines Our Mission 12
  • 13. Outbrain for Advertisers: Live FAQ #outbrainwebinars Outbrain’s Advertising Guidelines Where to find our guidelines? 1. Go to www.outbrain.com 2. Scroll all the way down to the bottom of the page 13
  • 14. Outbrain for Advertisers: Live FAQ #outbrainwebinars Our Guidelines Acceptable Page Types – The white Restricted Categories – The Gray Prohibited Categories – The Black LP Guidelines – The Wrap Creatives (Headlines & Images) – The First Impression 14
  • 15. Outbrain for Advertisers: Live FAQ #outbrainwebinars Content Rejections & How to Avoid Them *There may be instances where there are issues with both the creatives and the LP. Be sure to check the email with our full feedback. What is the rejection about? • Image Guidelines • Headline Guidelines • Prohibited Categories • Restricted Categories • Advertising Policies (LP guidelines) The issue is with the creatives, the LP is OK! The issue is with the LP, the creatives are OK! 15
  • 16. Outbrain for Advertisers: Live FAQ #outbrainwebinars Content Rejections & How to Avoid Them Image Guidelines: 12% Headline Guidelines: 15% Advertising Policies: 16% Policy Violation: 42% Common Rejection Reasons: Other: 15% 16
  • 17. Outbrain for Advertisers: Live FAQ #outbrainwebinars Content Rejections & How to Avoid Them Advertising Policies (LP Guidelines) Required: • “Advertisement” or “Advertorial” at the top • Contact us & Privacy policy sections May not include: • Fake comments/testimonials • Fake navigation (including fake site logos) • “Too good to be true” statements or unsubstantiated claims • False 3rd party endorsements by celebrities or others • Scare tactics to encourage users to take a specific action • For video advertorials – must have proper functionality (pause, mute, length indication) 17
  • 18. Outbrain for Advertisers: Live FAQ #outbrainwebinars Content Rejections & How to Avoid Them Headline Guidelines Misleading / “Too good to be true” headlines • May not make illegitimate or unproven claims about results • Avoid absolute words, such as: restore, regrow, reverse, end years of.. • Doesn’t promise returns/refunds/winnings • Refrain from sensational titles, such as “Insurance companies are furious about…”, “Cleaning companies hate this..” Dynamic Headlines – Steer clear from fake news • Example: "Housewife from ${city}$ wins progressive jackpot!” Capitalization • Do not use excessive capitalization within single words, such as: "LEARN MORE” • Introducing content type (i.e. VIDEO, PHOTOS) or a trademarked brand name (i.e. NASA) is acceptable 18
  • 19. Outbrain for Advertisers: Live FAQ #outbrainwebinars Understanding Our Email Communication Once your content has been reviewed, you’ll receive one of the below emails: Congrats! Your campaign is ready | [CAMPAIGN NAME] This means your campaign was reviewed, no issues were found, and your campaign is now live. YAY! Your campaign is (partially) ready | [CAMPAIGN NAME] Some of the ads were rejected, but the others were approved, and are now live. Your campaign is almost ready | [CAMPAIGN NAME] The ads you submitted did not pass our review, but the issues we found are fixable. Your content cannot be amplified | [CAMPAIGN NAME] None of the ads in the campaign you submitted passed our review, and there are no changes you can apply in order to fix it. 19
  • 20. Outbrain for Advertisers: Live FAQ #outbrainwebinars • I understand what the issue is: Upload new fixed ads to the existing campaign (or to a new one). My content got rejected, now what? • I’m not sure what the issue is /I disagree with the rejection: Reply back to the email you received from us with your feedback. The Support team will investigate, and provide you with further explanations or reverse the decision if necessary. 20
  • 21. Outbrain for Advertisers: Live FAQ #outbrainwebinars • Can I run this? You can send us the LP/titles/images you wish to promote • My campaign was rejected but I saw the same content in your widgets Support can also provide (content- related) feedback on: 21 support@outbrain.com
  • 22. Outbrain for Advertisers: Live FAQ #outbrainwebinars We commit to review your content within 1 business day. Important to know: • We do not review disabled campaigns • The number of campaigns you upload has no effect on the review time When will my campaign be reviewed? 22
  • 23. Outbrain for Advertisers: Live FAQ #outbrainwebinars Time for Q&A Got any questions for us? Zane Jandsten Associate Director of Customer Support Keren Zimbris Head of Content Compliance
  • 24. Outbrain for Advertisers: Live FAQ #outbrainwebinars Thank You