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iPredict2008 Briefing

          Key Trends and Directions
              for IT Executives



  Oisín Byrne
  Managing Dir...
Inspired by the Connected Digital World

   Experts in Technology, Media and Telecoms


      – Through research, we provi...
Some of our Clients




Research, Connect, Answer™
Best Practice Benchmarking
 • Cost of IT Benchmark
   – IT Budget Allocation Analysis
 • Cost of Telecom Benchmark
    – T...
iReach IT Service Management

 New offerings to measure :
 • Best Practice Frameworks (ITIL)
 • Resource Optimisation
 • S...
Survey Methodology

     • iReach interviewed 2000 Consumers
        – Mobile Phone usage
        – Broadband usage
      ...
iReach Predictions 2008

 •   CIO Priorities
 •   Telecoms and Convergence
 •   Enterprise Software is back
 •   Infrastru...
2008 CIO Priorities

 2008                                                              2007
 1.   Improved Support to Bus...
Telecoms and Convergence

 • Cost Reduction Priority for CIO’s
    – Line item on overall IT budget
    – Fixed Line and D...
What is Convergence

 • IP to enable new solutions
    – Warm DR, Online Backup and Storage Solutions
    – Co-Location an...
Enterprise Software is Back

 • Enterprise Software licenses growth
       –New HR and CRM Deployments
       –Business Pr...
Enterprise SW – Market Share

      30%

                      25%
      25%

              20%
      20%

               ...
Slowing Security Spend




Research, Connect, Answer™
Infrastructure investment

 • Slower growth than 2007
     – 6% increase in PC spend
     – 20% increase spend in Storage
...
Shifting Spend patterns in 2008

 • IT Services spend re-bounding
       –Reduced spend on Traditional services (SI, AD, A...
Benefits of Managed Services


 •   Provide better service to business    75%
 •   Expected Cost Savings                 6...
Managed Services evolving to business
 processes

                                                             D/R
       ...
Business Process Outsourcing

 Investment Priorities in 2008

 1.   Customer Management & Contact Centres
 2.   Industry V...
Measure BPM and BPO Benefits




Research, Connect, Answer™
IT Best Practices




Research, Connect, Answer™
Why IT Service Management

 • Continuously ensure the quality of services and
   high customer satisfaction.
 • Show that ...
Summary

 •   Continued Alignment with Business
 •   Operational Spend and Innovation Investment
 •   VoIP in Business sit...
oisin.byrne@ireach.ie

                Close and Questions




Research, Connect, Answer™
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Bite I Predict2008 Presenation

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Overview in IT Investment Trends and IT Spend in Ireland for 2008 based on iReach research

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Transcript of "Bite I Predict2008 Presenation"

  1. 1. iPredict2008 Briefing Key Trends and Directions for IT Executives Oisín Byrne Managing Director Research, Connect, Answer™
  2. 2. Inspired by the Connected Digital World Experts in Technology, Media and Telecoms – Through research, we provide knowledge unique to the specific needs of each client. – We connect organisations to share best practices and develop peer groups and personal networks. – We answer the needs of each client with cost effective, flexible and unique solutions. Research, Connect, Answer™
  3. 3. Some of our Clients Research, Connect, Answer™
  4. 4. Best Practice Benchmarking • Cost of IT Benchmark – IT Budget Allocation Analysis • Cost of Telecom Benchmark – Telecom Spend Analysis • Business Continuity/DR Benchmark – BCS/DR Health Check and Analysis • Risk Management Benchmark – Risk and Compliance Health Check • Service Delivery Benchmark – Measure Customer Service and Analysis – Managed Services and Outsourcing SLA’s Research, Connect, Answer™
  5. 5. iReach IT Service Management New offerings to measure : • Best Practice Frameworks (ITIL) • Resource Optimisation • Service Optimisation • Financial and Budget Optimisation • IT Governance and Frameworks Research, Connect, Answer™
  6. 6. Survey Methodology • iReach interviewed 2000 Consumers – Mobile Phone usage – Broadband usage – PC Usage – Attitudes to technology – Adoption of new services • iReach interviewed 250 IT executives – Government – Manufacturing – Financial Services – Retail & Wholesale – Business Services Research, Connect, Answer™
  7. 7. iReach Predictions 2008 • CIO Priorities • Telecoms and Convergence • Enterprise Software is back • Infrastructure Investment • Business Process is Centre Stage – BPM & BPO – Managed Services for Business – IT Service Management Research, Connect, Answer™
  8. 8. 2008 CIO Priorities 2008 2007 1. Improved Support to Business Projects 1. 2. Operational Costs Reduction 2. 3. New Risk Man/Security Investments 5 4. New Infrastructure Projects 4. 5. IT Service Management - 6. Staff alignment/reporting with Business 6. Note: Projects to increase Sales & Revenues merged with 1 and 2 Research, Connect, Answer™
  9. 9. Telecoms and Convergence • Cost Reduction Priority for CIO’s – Line item on overall IT budget – Fixed Line and Data – Mobile Services • IP Telephony/VoIP deployments to double • WAN and LAN investment continues to grow • Strong growth in Mobility Applications – 3G and Mobile Broadband • Unified Communications pilots Research, Connect, Answer™
  10. 10. What is Convergence • IP to enable new solutions – Warm DR, Online Backup and Storage Solutions – Co-Location and Hosting • Confusion of benefits – Convenience then costs, but 37% are unsure • Perceived pitfalls to Convergence – Security – Quality of Service • New Voice, Data and Video applications for business. Research, Connect, Answer™
  11. 11. Enterprise Software is Back • Enterprise Software licenses growth –New HR and CRM Deployments –Business Process Focus –Supply Chain Management • Infrastructure Software continues to grow –Business Intelligence –Content Management and Reporting –Workflow and Document Management –Business Process Management • Software as a Service now on radar Research, Connect, Answer™
  12. 12. Enterprise SW – Market Share 30% 25% 25% 20% 20% 15% 16% 15% 13% 10% 9% 5% 2% 0.3% 0% Sage Oracle SAP IBM SaaS Other MS wnd Research, Connect, Answer™
  13. 13. Slowing Security Spend Research, Connect, Answer™
  14. 14. Infrastructure investment • Slower growth than 2007 – 6% increase in PC spend – 20% increase spend in Storage – 16% increase in Servers spend • Virtualisation now mainstream • Open Source and Microsoft Vista • Green Data Centres • Disaster Recovery • SAN investments Research, Connect, Answer™
  15. 15. Shifting Spend patterns in 2008 • IT Services spend re-bounding –Reduced spend on Traditional services (SI, AD, A&C) –Significant shift to Managed Services and Outsourcing • Managed Services up 24% –Different pace across Industry Verticals –Balanced growth across IT offerings –New Offerings in Telecoms, Storage and Security • Outsourcing up 30% over 2007 –BPO beginning to drive growth –Vodafone & O2 IT Outsourcing Agreements Research, Connect, Answer™
  16. 16. Benefits of Managed Services • Provide better service to business 75% • Expected Cost Savings 68% • Lack of Internal Skills 67% • Better IT Support to Internal Users 65% • Reduce Technology Change 37% • Reduce Staff 29% Research, Connect, Answer™
  17. 17. Managed Services evolving to business processes D/R Telecoms Co-Location Printing Desktop & Servers Document Hosting Applications Management Web and email Mail & Workflow Storage Help Desks Research, Connect, Answer™
  18. 18. Business Process Outsourcing Investment Priorities in 2008 1. Customer Management & Contact Centres 2. Industry Vertical Offerings 3. Finance and Accounting Services 4. Human Resource Services 5. Payments and Billing Systems 6. Supply Chain Research, Connect, Answer™
  19. 19. Measure BPM and BPO Benefits Research, Connect, Answer™
  20. 20. IT Best Practices Research, Connect, Answer™
  21. 21. Why IT Service Management • Continuously ensure the quality of services and high customer satisfaction. • Show that IT investments are increasing the business value of IT. • Managing risk and minimizing the cost of delivery. • Now standard in two thirds of large IT Organisations in Europe • ITIL most popular best practice for common IT and Business Language Research, Connect, Answer™
  22. 22. Summary • Continued Alignment with Business • Operational Spend and Innovation Investment • VoIP in Business sites to Double • Continued growth in mobility applications • Hardware proportion of IT Budgets falling • Revisit to Enterprise Software • Managed Services for Business • IT Service Management Best Practices Research, Connect, Answer™
  23. 23. oisin.byrne@ireach.ie Close and Questions Research, Connect, Answer™
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