hearing v/s listening

1. Subject: communication skill

2. 1. Nimesh Panchal : 140210125070
2. Kalpesh Nakiya : 140210125066
3. Raju Padvi : 140210125069
4. Jaydip : 140210125067

3.  Hearing:- sense that allows
you to perceive sound;
physical act-only require
reception of sound wave.
 Listening:- mental process that
requires concentrating on sound,
deriving meaning from it, and
reacting to it .

4.  Sensing|(hearing) what was said(pick up
sound waves through ears)
 Interpreting what was meant(make
decisions… example: scream-fun, fear,
or anger?)
 Examine the statement(how message
relates to you)
 Responding to it appropriately(decide
how to respond-feedback)

5.  Listening for enjoyment-easiest for
all(music, TV, radio); requires little mental
involvement
 Listening for information-requires more
concentration; expected to retain info.
 Critical listening-listening for information
as well as analyzing and evaluating it

6.  Precision listening-listening with attention
to details that give you clues to the
speaker’s emotion or state of mind
 Empathic listening-highest level; requires
concentration, retention, and judgment
as well as empathy

7.  Barriers keep you from understanding the speaker’s message
 They create interference
 There are external distraction-outside of yourself(sirens, spider on
wall, loud truck, construction, etc)
 There are internal distractions-inside your mind(thinking about
other things, planning your weekend, daydreaming. Etc)

8.  Your desire to talk-most people would
rather talk than listen; planning our
response
 Personal biases-being for or against an
idea and letting that opinion from the
basis of your thinking (adults about
teenagers; culture-accents)
 Confiscating demands- doing too many
things at one time; can’t give all your
attention on one thing if it is focused on
two or three(eating and watching TV
while talking o phone)

9.  Work on conecntration
 Practice good listening
 Preoare youself to listen
 Listen for key
 Take notes