This document contains information about Rajyaguru Kishan, a production engineering student at an unnamed institution. It then discusses the differences between hearing and listening, with hearing being the physical perception of sound and listening requiring mental concentration and comprehension. It outlines different types of listening from enjoyment to precision and empathic listening. Finally, it discusses barriers to listening like distractions and biases, and ways to improve listening skills like concentrating, preparing to listen, and taking notes.

1. NAME: RAJYAGURU KISHAN
BRANCH: PRODUCTION ENGINEERING
YEAR: 2016-17
SEM: 1
EN. NO: 160210125092

2. Hearing vs. Listenin
g

3. Hearing- sense that allows you to
perceive sound; physical act- only
requires reception of sound waves
Listening- mental process that
requires concentrating on
sound, deriving meaning
from it, and reacting to it

4. 1. Sensing (hearing) what was said (pick up
sound waves through ears)
2. Interpreting what was meant
(make decisions…Example: scream
- fun, fear, or anger?)
3. Examining the statement (how message
relates to you)
4. Responding to it appropriately (decide how to
respond- feedback)

5.  Listening for enjoyment- easiest of all (mus
ic, TV, radio); requires little mental involve
ment
 Listening for information- requires more co
ncentration; expected to retain info.
 Critical listening- listening for information
as well as analyzing and evaluating it

6.  Precision listening- listening with attention to
details that give you clues to the speaker’s emo
tion or state of mind
 Empathic listening- highest level; requires con
centration, retention, and judgment as well as e
mpathy

7. Barriers to Listenin
g

8. Barriers keep you from
understanding the
speaker’s message
They create interference
There are external
distractions-outside
of yourself (sirens, spider on
wall, loud truck, construction,
etc.)
There are internal
distractions- inside
your mind (thinking about
other things, planning your
weekend, daydreaming, etc.)

9. Your desire to talk- most people would rather talk
than listen; planning our response
Personal biases- being for or against an idea and let
ting that opinion form the basis of your thinking (a
dults about teenagers; culture- accents)
Conflicting demands- doing too many things at one
time; can’t give all your attention on one thing if it’s
focused on two or three (eating and watching TV w
hile talking on phone)

10. Improving Listening
Work on concentration
Practice good listening
Prepare yourself to listen
Listen for key words
Take notes

11. Work on concentration
Practice good listening
Prepare yourself to listen
Listen for key words
Take notes