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5.6 Home-Based Case Management (Morley)
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5.6 Home-Based Case Management (Morley)


Homeless service providers increasingly serve families in their own homes. This workshop will examine strategies to keep such families engaged in voluntary services and maximize their connection to …

Homeless service providers increasingly serve families in their own homes. This workshop will examine strategies to keep such families engaged in voluntary services and maximize their connection to community-based services. Providers offering home-based case management services for survivors of domestic violence will also be featured.

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  • 1. National Conference on Ending Homelessness
    Home-Based Case Management
    July 13, 2010
  • 2. Our experience in Calgary, Canada
    Safety planning for clients and staff
    Empowerment approach to case management
    Voluntary nature of service
    Creating community connections
    Questions and comments
  • 3. Discovery House
    30 year history of providing integrated residential and community services to women with children fleeing domestic violence
    Operate a 19 unit second stage shelter as well as a housing first program
    Located in Calgary, Canada (pop. 1.1 million)
  • 4. Housing First
    Community Housing Program began as a one year pilot project in February 2009
    Housing crisis in Calgary, women headed families leaving domestic violence hardest to house and keep housed – multi barriered
    Collaboration funded by the Calgary Homeless Foundation and a part of our TYP
    Critical intersection between agencies serving homeless and agencies serving domestic violence
  • 5. Community Housing Program
    4 case managers, 3 mental health specialists, a team leader and a program manager
    In our first 9 months of operation we housed 75 women and their 209 children safely in our community
    Our program does not replace domestic violence shelters but offers an option which did not exist prior
  • 6. Safety: First and Last
    Starts with thorough assessment and collaboration – consultation with client, emergency shelter staff, police, child welfare
    Complete our own assessment that includes Dr. Jacquelyn Campbell’s Danger Assessment
    Approach to safety is multifaceted and continuous. After assessment:
    • safety planning education and information
    • 7. the plan
    • 8. children’s safety plan
    • 9. emotional safety plan
    • 10. substance use safety plan
  • Safety: First and Last
    Walk through of property first step
    Safety plan is her document, copy in file
    Leverage all legal and community resources (formal court orders, shelters, police services such as 911 flagging, security systems)
    Family choice to involve neighbours, landlord, school
    Re-house for safety if needed
  • 11. Sample Safety Plan
    Revisited often
  • 12. Sample Child’s Safety Plan
    Developmentally congruent
    Mom takes lead
    “Emergency plan”
  • 13. Safety Planning for Staff
    Onus increasingly on employers to ensure safety of our staff
    • Clear written policies and procedures
    • 14. Safety issues discussed regularly in group and individual supervision by supervisors
    • 15. Training for staff, including emergency contacts
    • 16. Out of office schedules to two supervisors
    • 17. Cell phones
    If (ex)partner present
    • Assess/discuss situation with client, supervisor
    • 18. Work in pairs (case manager and mental health specialist)
    • 19. Phone contact, community contact and visits away from home – park, quiet coffee shop, library
  • Voluntary Services
    Case managers’ challenge: how to make themselves relevant in their client’s lives, build relationship
    Work with clients before they are housed
    Thoughtful and individualized assessment and service plans
    Case managers who can listen on client’s terms, and agencies who support case managers to listen
    Mindful of impact of trauma on survivors and adapt program accordingly
  • 20. Empowerment
    With our thoughts, we make the world ~ Buddha
    • Sense of personal agency
    • 21. In the fibre of your program, individually and collectively
  • Empowering Families
    • By starting (and remaining!) where your client is
    • 22. By constructing together meaningful, client-centered family action plans that are revisited often
    • 23. By encouraging and supporting; not helping
  • Creating CommunityConnections (that last!)
    Primary focus of our work: empower clients to gather resources for their lives. We help them sort through and try on options.
    Check out resources and agencies on a regular basis
    No blind referrals
    Human connection is the currency
    Every interaction a coachable moment
    Transition planning begins ~ 60 days before graduation
  • Contact:
    Heather Morley, MA
    Program Manager
    Community Housing Program
    Discovery House