Using business capability mapping to effect IT and business programs alignment.

1. IT-Business Alignment Using Capability
Maps
MS Monama
Business Architect, Togaf 9

2. Key Models – The Business Model
Partnerships Activities Value Customers
Operating Model Proposition
Suppliers Segments
Functional Model Products
Value Streams
Partners Process Model
Services
Scenarios
Value Chains
Assets Channels
Capability Model
Organizational Model
Channel Model
Information Model
PESTLE PESTLE
Services Model
SWOT SWOT
Cost Structure Perf. Model Revenue Streams
Capability
Cost (TCO) Model Revenue Model
Model

3. Key Models – The Operational Model
Executive
Industry Liaison International Relations
Project Management
Core
Standards (Setting) Monitoring Enforcement
Operations Level
Accident and Incident Investigation Aircraft Safety (AS) Air Safety Infrastructure (ASI)
(AII)
Air Safety Operations (ASO) Aircraft Security (AvSec) Risk & Compliance
Support
Human Resources Finance Corp Comm & Marketing
Information Technology Risk & Auditing Facilities

4. Key Models – The Business Capability Model
Ensure Aircraft Safety (AS) Manage Air Safety Infrastructure (ASI)
Manage Aircraft Certification Manage Aircraft Airworthiness Ensure Aerodromes & Facilities Safety Manage Air Navigation Services
Manage Flight Inspection
Manage Risk & Compliance
Risk Quality & Compliance Information Management Perform Air Safety Oversight (ASO)
Flight Operations Large Aircraft Certification
Client Services, Licensing & Exams
Cabin Crew Certification Helicopters Certification
Manage Accidents and Incidents Investigation (AII) General Aviation Certification Aviation Training Organization
(ATOs) Certification
Ma
Investigate Aviation Accidents Investigate Aviation Incidents Aviation Personnel Standards Aviation Medicine
CICA Personnel Licensing Airworthiness Manage Aviation Security (AvSec)
Flight Operations Aerodromes Dangerous Goods & Cargo
Manage Training & Certification
Air Traffic Services Management
Manage Airports, Airlines,
Passengers & Baggage
Current performance Business value Owners
Technology Processes Maturity

5. Strategy & Capability Alignment – Example
Critical Business
Strategic Goal Strategic Objectives
Capabilities
• Aircraft Registration
• Optimized revenue
• Aircraft Maintenance
streams
• Oversee Industry Organizations
To develop, optimize • Maintain Aircraft Register*
and manage SACAA’s
• Oversee Industry Organizations*
revenue streams and
financial management • Enhanced financial • Manage Client Services
systems. management
processes, systems and • General Info Management
controls • Ensure Compliance by
Operators
• Ensure Air Navigation Safety

6. Strategy & Critical Business Capabilities – Example
Ensure Aircraft Safety (AS) Manage Air Safety Infrastructure (ASI)
Manage Aircraft Certification Manage Aircraft Airworthiness Ensure Aerodromes & Facilities Safety Manage Air Navigation Services
Manage Flight Inspection
Manage Risk & Compliance
Risk Quality & Compliance Information Management Perform Air Safety Oversight (ASO)
Flight Operations Large Aircraft Certification
Client Services, Licensing & Exams
Cabin Crew Certification Helicopters Certification
Manage Accidents and Incidents Investigation (AII) Ma General Aviation Certification Aviation Training Organization
(ATOs) Certification
Investigate Aviation Accidents Investigate Aviation Incidents
Aviation Personnel Standards Aviation Medicine
Legend High theme for Strategy Goal
Manage Aviation Security (AvSec)
Medium theme for Strategy Goal
Manage Training & Certification Dangerous Goods & Cargo
Low theme for Strategy Goal
Management
Manage Airports, Airlines,
Passengers & Baggage

7. Critical Business Capabilities & IT – Example
Ensure Aircraft Safety (AS) Manage Air Safety Infrastructure (ASI)
Manage Aircraft Certification Manage Aircraft Airworthiness Ensure Aerodromes & Facilities Safety Manage Air Navigation Services
Manage Flight Inspection
Manage Risk & Compliance
Risk Quality & Compliance Information Management Perform Air Safety Oversight (ASO)
Flight Operations Large Aircraft Certification
Client Services, Licensing & Exams
Cabin Crew Certification Helicopters Certification
Manage Accidents and Incidents Investigation (AII) Ma General Aviation Certification Aviation Training Organization
(ATOs) Certification
Investigate Aviation Accidents Investigate Aviation Incidents
Aviation Personnel Standards Aviation Medicine
Legend High theme for IT Investment
Manage Aviation Security (AvSec)
Medium theme for Investment
Manage Training & Certification Dangerous Goods & Cargo
Low theme for Investment
Management
Manage Airports, Airlines,
Passengers & Baggage

8. Create the Critical Path - Example
High
Aircraft
Registry
Cabin Crew
Certification Airworthiness
Client
Services,
Strategy Criticality
Licensing &
Exams
Information
Management
Training &
Aerodromes
Certification
Safety
Ma
Flight Ops
Incidents
&
Accidents
Low High
Automation Criticality (IT)

9. Review Current Technology Deployment
Ensure Aircraft Safety (AS) Manage Air Safety Infrastructure (ASI)
Manage Aircraft Certification Manage Aircraft Register Ensure Aerodromes Safety Manage Air Navigation Services
Manage Aircraft Airworthiness - Manage Aircraft Airworthiness
Manufacturing Orgs (MOs) - Design Organizations (MOs) Manage Accidents and Incidents Investigation (AII)
Manage Aircraft Airworthiness - Investigate Aviation Accidents Investigate Aviation Incidents
Aircraft Maintenance Orgs (AMOs)
Perform Air Safety Oversight (ASO)
Manage Risk & Compliance
Flight Operations Large Aircraft Certification
ICAO Compliance ISO Compliance
Ma Cabin Crew Certification Helicopters Certification
OHS Compliance Risk Management
General Aviation Certification Aviation Training Organization
Industry Compliance Internal Audit (ATOs) Certification
Client Services, Licensing & Aviation Personnel Standards Aviation Medicine
Information Management
Exams
Manage Aviation Security (AvSec)
Aircraft Transponder Manage Training & Certification Dangerous Goods & Cargo
Excel/Access Eccairs 2006 Management
Register 3.5.3 Code 2006
Manage Airports, Airlines,
Legacy Exam Passengers & Baggage
PAN OPS 2006
System

10. Gap Analysis, Prioritization
Technical Staff Training &
Qualification
Continuous Surveillance
Ma
Enforcement & Resolutions
Licensing, Certification &
Approval
-1 0 1
No Action Required Action Required

11. Establish an Acquisition Roadmap
Year 1 Year 2 Year 3 Year 4 Year 5
Aircraft Registry,
Airworthiness
Client Services,
Licensing & Exams;
Information
Management
Aerodrome Safety, Flight Ops, Training &
Certification
Cabin Crew Certification

12. Acquisition Process
Requirements Management Final Acquisition Specs
• Collect requirements • Finalize requirements
• Document requirements • Engage audit & procurement
• Review requirements • Initiate SITA processes
• Stabilize requirements • Issue tender
Benchmark Acquisition
Elicit Requirements Ma
(RFI) (RFQ)
Issue Request for Information (RFIs)
• Strengthen requirements
• Industry solution analysis
• Understand trends

13. How It All Connects
WHERE
WHEN
WHO

14. Q&A