The Future of Social Business
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The Future of Social Business

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Slides from my recent IDC Directions presentation

Slides from my recent IDC Directions presentation

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The Future of Social Business The Future of Social Business Presentation Transcript

  • #directions14 Future of Social Business Michael Fauscette GVP, Software Business Solutions @mfauscette About: www.mfauscette.me
  • #directions14 © IDC 2014 2
  • #directions14 © IDC 2014 The Information Revolution Economic changes Technology changes Social Changes View slide
  • #directions14 © IDC 2014 Social Business 4 How people get work done How companies provide better experiences to employees, customers & partners A primary way to generate content and ideas A way to define and refine products & services How people connect online View slide
  • #directions14 © IDC 2014 Top Trends 2014 5 Enterprise Social Networks connect inside out and outside in - connecting people, data and things From Social Applications to Applications that are Social and the “next generation platform” True customer experience – connected apps and experiences Community continues to expand across the enterprise Collision of analytics and social – making better business decisions
  • #directions14 © IDC 2014 Applications to Enable Experiences Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) ESNandInnovation Management DigitalCommerce Socialytics Cloud Mobile 6
  • #directions14 © IDC 2014 Current Investment (2013) 7 Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) $23.6B $10.3B
  • #directions14 © IDC 2014 Current Investment 8 EnterpriseSocialNetworks InnovationManagement Socialytics $1.03B $.88B $.723B
  • #directions14 © IDC 2014 Communities 9
  • #directions14 © IDC 2014 Enterprise Systems are Changing Systematic support for ad hoc decisions Automation Limit
  • #directions14 © IDC 2014 Making Decisions People and Data in Real or Near Real Time and in Work Context 11
  • #directions14 © IDC 2014 In the Cloud 2020 Platform Sales Intelligence Performance Field Support Customer Service Idea Sourcing Procurement Transaction – Decision - Relationship Personal Cloud
  • #directions14 © IDC 2014 2020 13 Presentation Service Management Service Catalog Orchestration Common Services: Social – Analytics – AAA (API, Auth, Activity Stream) - Storage, etc.
  • #directions14 © IDC 2014 2020 Connected Experiences 14
  • #directions14 © IDC 2014 Winners Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) ESNandInnovation Management DigitalCommerce Socialytics
  • #directions14 © IDC 2014 Wildcards 16
  • #directions14 © IDC 2014 Essential Guidance Embedding Social and Decision in Every Enterprise App Device Agnostic Connected devices are the central point for driving positive experience Redefining apps and platforms 17
  • Questions? #directions14 © IDC 2014 Michael Fauscette Group VP, Software Business Solutions mfauscette@idc.com @mfauscette About: www.mfauscette.me Blog: www.mfauscette.com 18