The Future of Social Business

511 views

Published on

Slides from my recent IDC Directions presentation

Published in: Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
511
On SlideShare
0
From Embeds
0
Number of Embeds
21
Actions
Shares
0
Downloads
14
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

The Future of Social Business

  1. 1. #directions14 Future of Social Business Michael Fauscette GVP, Software Business Solutions @mfauscette About: www.mfauscette.me
  2. 2. #directions14 © IDC 2014 2
  3. 3. #directions14 © IDC 2014 The Information Revolution Economic changes Technology changes Social Changes
  4. 4. #directions14 © IDC 2014 Social Business 4 How people get work done How companies provide better experiences to employees, customers & partners A primary way to generate content and ideas A way to define and refine products & services How people connect online
  5. 5. #directions14 © IDC 2014 Top Trends 2014 5 Enterprise Social Networks connect inside out and outside in - connecting people, data and things From Social Applications to Applications that are Social and the “next generation platform” True customer experience – connected apps and experiences Community continues to expand across the enterprise Collision of analytics and social – making better business decisions
  6. 6. #directions14 © IDC 2014 Applications to Enable Experiences Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) ESNandInnovation Management DigitalCommerce Socialytics Cloud Mobile 6
  7. 7. #directions14 © IDC 2014 Current Investment (2013) 7 Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) $23.6B $10.3B
  8. 8. #directions14 © IDC 2014 Current Investment 8 EnterpriseSocialNetworks InnovationManagement Socialytics $1.03B $.88B $.723B
  9. 9. #directions14 © IDC 2014 Communities 9
  10. 10. #directions14 © IDC 2014 Enterprise Systems are Changing Systematic support for ad hoc decisions Automation Limit
  11. 11. #directions14 © IDC 2014 Making Decisions People and Data in Real or Near Real Time and in Work Context 11
  12. 12. #directions14 © IDC 2014 In the Cloud 2020 Platform Sales Intelligence Performance Field Support Customer Service Idea Sourcing Procurement Transaction – Decision - Relationship Personal Cloud
  13. 13. #directions14 © IDC 2014 2020 13 Presentation Service Management Service Catalog Orchestration Common Services: Social – Analytics – AAA (API, Auth, Activity Stream) - Storage, etc.
  14. 14. #directions14 © IDC 2014 2020 Connected Experiences 14
  15. 15. #directions14 © IDC 2014 Winners Customer Experience Management (CXM) Employee Experience Management (EXM) Partner Experience Management (PXM) ESNandInnovation Management DigitalCommerce Socialytics
  16. 16. #directions14 © IDC 2014 Wildcards 16
  17. 17. #directions14 © IDC 2014 Essential Guidance Embedding Social and Decision in Every Enterprise App Device Agnostic Connected devices are the central point for driving positive experience Redefining apps and platforms 17
  18. 18. Questions? #directions14 © IDC 2014 Michael Fauscette Group VP, Software Business Solutions mfauscette@idc.com @mfauscette About: www.mfauscette.me Blog: www.mfauscette.com 18

×