2. 1. What is the most important type of communication.
2. The other communication types.
3. Process and procedures of any communication.
Content
3. a)First you have to be a good listener
1-Face to Face communication
4. You should listen to the speaker talking and never ever interrupt him
till he finishes his point.
Eye contact is very important while listening, It gives the speaker
feeling of that you are interested in the topic.
Give the speaker your complete mental and physical attention by
interacting with him by some words like: mmm ,I understand, I see,
really!! .
You should looks very enthusiast and thrilled of what he says.
How??..
5. Motivate the speaker through your body language like:
a)Nodding your head will encourage him to continue.
b) but your hand under your chin will shows that you are very
concentrated about what he saying.
c) positions and movements that are similar to the speaker will enable the
speaker to relax and open up more.
There is another way to motivate the speaker called (empowering
questions).
emphasize part of the speaker talking will shows that you understand it
and ask him about what you didn’t understand that will shows
6. your lack of grasping something. In the response process, the speaker
should begin to move from a more emotional response to a more logical
and constructive response.
• Reshape the speaker’s talking briefly to make sure that you understand
his point on the right way.
• And last but not the least be very attentive about the words between the
lines and the main Points and if you didn’t understand any of It ask about
it .
8. Be organized and specific in exhibiting your thoughts and points.
Make sure that your words and expression is equal to the mental level
of the listener.
Use vocal variety to grab the listener’s attention
Don’t talk about your self very much because every one needs to be
appreciated so make the listener the hub of the talking .
Using eye contact will make listeners be attentive with you.
10. Non-verbal communication
•Body language experts say that 65% of our daily
communication appears through non verbal form and
the rest through verbal form.
•Non verbal communication is important to strength
your first impression as people form their first
impression about you within four seconds of contact.
• There are a lot of types shows non verbal
communication like: facial expressions , gestures ,
paralinguistic , appearance
•Non verbal communication can have different meanings
according to different cultures like:
11. “sticking out the tongue may be a form of mockery in the West, but in
Polynesia it serves as a greeting and a sign of reverence”
“making gesture with your hand describes admiration in west while
it’s very offensive in Greece “
“Pointing with one finger is also considered to be rude in some cultures
and Asians typically use their entire hand to point to something”
So be carful while you use your own gesture in a different cultures.
