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©2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. | Proprietary & Confidential
Social Contests
and Sweeps for
Multinational
Brands
2
Starwood Background
Brands
Hotel
Pages
Hotel
Pages
Hotel
Pages
33
The Problem
4
Solution Objectives
Solution
Objectives
Indemnifies
Terms
Self-Serve
Platform
Set
Limitations
Ensure
Fulfillment
Establish
Workflow
Multiple
Languages
55
Key Limitations: Contests vs. Sweepstakes
66
Key Limitations: Consistent Prizing
7
Key Limitations: Promotion Types
CONTEST/SWEEPS TYPE PROMOTION GOALS
Enter to Win New fan acquisition
Trivia/Quiz Audience engagement
Photo Contest/Sweeps Generating UGC
Survey / Poll Customer intelligence
There are a variety of reasons to run a promotion, some of those match up
with different promotion types.
88
Key Limitations: Network Selection
Icons via Social Media Delivered
The Solution
The Solution
Promotion Creation
• Simple creation flow
• Design customization
• Multiple language
• Rules template
• Workflow & permissions
The Solution
Analytics & Reporting
• Engagement
• Demographics
• Viral impact
• Web metrics
• Mobile vs. desktop
• Custom question breakdown
Sheraton Maui 50th Anniversary
Objectives
• Support the 50th Anniversary
• Build loyalty with the hotel
• Reward loyal guests, find new fans
Results
• 725 Entries
• 425 New Fans
• Significant sharing & discussion
Sheraton Toast Around the World
Objectives
• Support global Sheraton initiative
• Aggregate UGC from around the globe
• Build awareness of brand programming
Results
• 366 Entries
• 1,153 New Fans
• Significant sharing & discussion
14
Promotion Statistics & Best Practices
Recommended Timing
30-45 days for sweepstakes
60-90 days for contests
Promotion Types
60% Sweepstakes
40% Contests
Average Fan Growth (big and small brands)
2,378 new fans (in like/follow gated promotions)
15
Promotion Checklist
 What is the objective of this?
 Is there an event or reason to have a promotion?
 Do I have someone who can answer fan questions?
 Do you have a marketing strategy to promote it?
 Do you have a post-promotion marketing strategy?
Key Learning
17
Key Learnings
 Don’t make the barrier of entry too difficult
 If you don’t hit expectations, tweak the strategy and try
again
 Ensure you have a marketing plan in place prior to
launch
 Sweeps vs. contests generate very different feedback

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Keynote - Facebook for Multinational Brands

Editor's Notes

  1. Hotels worldwideOver 1,000
  2. Tie the next few slides back to the Starwood objectives.Access to all Starwood social pages. Admins can see what’s happening across the companyMultiple promo types that work for Starwood. This is actual a subset of Votigo’s capabilities based on our needs.
  3. Easy to use with only 4 steps to a live campaign Multiple language optionRules template and limited prizes. Workflow and permissions that offers oversight and limits admin access to Facebook pages.
  4. Rich and easy to use analytics The platform measures engagement and reports on demographics, mobile vs desktop access, responses to trivia questions, traffic and more.