SlideShare a Scribd company logo
1 of 111
Download to read offline
Micromedia


         Matt Dickman
VP, Digital Marketing, Fleishman-Hillard
@mattdickman
WARNING: Consult your doctor
before going beyond this point
Is your attention span shrinking
         by the minute?
Do you find yourself signing up for
  new web services before you
  figure out how to use the old
             ones?
Do you laugh in the face of
people who think Facebook is
     “new marketing”?
Do you feel completely normal when
 talking to colleagues about things
     like Twitter, Plurk, Jaiku and
               Pownce?
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service
Using Twitter for Marketing, Branding and Customer Service

More Related Content

Similar to Using Twitter for Marketing, Branding and Customer Service

Online marketing step it up
Online marketing   step it upOnline marketing   step it up
Online marketing step it up
AIESECGreece
 
Buzzient Presentation at Oracle CrossTalk 2010
Buzzient Presentation at Oracle CrossTalk 2010Buzzient Presentation at Oracle CrossTalk 2010
Buzzient Presentation at Oracle CrossTalk 2010
TBJ Investments, LLC
 
Intro to social media for business
Intro to social media for businessIntro to social media for business
Intro to social media for business
Tina Merritt
 
Social Media 101 - Mad Genius
Social Media 101 - Mad GeniusSocial Media 101 - Mad Genius
Social Media 101 - Mad Genius
Mad Genius
 
Digital Briefing 2009, Branding 2.0
Digital Briefing 2009, Branding 2.0Digital Briefing 2009, Branding 2.0
Digital Briefing 2009, Branding 2.0
e9carsch
 

Similar to Using Twitter for Marketing, Branding and Customer Service (20)

Online marketing step it up
Online marketing   step it upOnline marketing   step it up
Online marketing step it up
 
Online Marketing - STEP IT UP
Online Marketing - STEP IT UPOnline Marketing - STEP IT UP
Online Marketing - STEP IT UP
 
Is B2B Really Ready for Video and Social Media
Is B2B Really Ready for Video and Social MediaIs B2B Really Ready for Video and Social Media
Is B2B Really Ready for Video and Social Media
 
Soft Systems Methodology: A brief introduction
Soft Systems Methodology: A brief introductionSoft Systems Methodology: A brief introduction
Soft Systems Methodology: A brief introduction
 
Social marketing in business™ - Workshop Series Intro
Social marketing in business™ - Workshop Series IntroSocial marketing in business™ - Workshop Series Intro
Social marketing in business™ - Workshop Series Intro
 
TNT employees social media guidelines
TNT employees social media guidelinesTNT employees social media guidelines
TNT employees social media guidelines
 
B2BInTech in bite-sized nuggets!
B2BInTech in bite-sized nuggets!B2BInTech in bite-sized nuggets!
B2BInTech in bite-sized nuggets!
 
Buzzient Presentation at Oracle CrossTalk 2010
Buzzient Presentation at Oracle CrossTalk 2010Buzzient Presentation at Oracle CrossTalk 2010
Buzzient Presentation at Oracle CrossTalk 2010
 
The Future of Marketing - eMarketing Techniques May 2009
The Future of Marketing - eMarketing Techniques May 2009The Future of Marketing - eMarketing Techniques May 2009
The Future of Marketing - eMarketing Techniques May 2009
 
Wom Preso 02.12.2008
Wom Preso 02.12.2008Wom Preso 02.12.2008
Wom Preso 02.12.2008
 
Intro to social media for business
Intro to social media for businessIntro to social media for business
Intro to social media for business
 
Intro to social media for business
Intro to social media for businessIntro to social media for business
Intro to social media for business
 
Branding You
Branding YouBranding You
Branding You
 
Social Media For Professionals Bcas
Social Media For Professionals BcasSocial Media For Professionals Bcas
Social Media For Professionals Bcas
 
Social Media 101 - Mad Genius
Social Media 101 - Mad GeniusSocial Media 101 - Mad Genius
Social Media 101 - Mad Genius
 
Digital Briefing 2009, Branding 2.0
Digital Briefing 2009, Branding 2.0Digital Briefing 2009, Branding 2.0
Digital Briefing 2009, Branding 2.0
 
Social Media and Social Business Overview
Social Media and Social Business OverviewSocial Media and Social Business Overview
Social Media and Social Business Overview
 
Why the Branding People Don’t Understand the Boardroom
Why the Branding People Don’t Understand the BoardroomWhy the Branding People Don’t Understand the Boardroom
Why the Branding People Don’t Understand the Boardroom
 
What do you need to know about small business marketing (post pandemic)
What do you need to know about small business marketing (post pandemic)What do you need to know about small business marketing (post pandemic)
What do you need to know about small business marketing (post pandemic)
 
The Review Magazine
The Review MagazineThe Review Magazine
The Review Magazine
 

More from Matt Dickman

More from Matt Dickman (10)

Five Tips to Making Social Media Work in the Healthcare Space
Five Tips to Making Social Media Work in the Healthcare SpaceFive Tips to Making Social Media Work in the Healthcare Space
Five Tips to Making Social Media Work in the Healthcare Space
 
SGA - July 9 - Future of Marketing
SGA - July 9 - Future of MarketingSGA - July 9 - Future of Marketing
SGA - July 9 - Future of Marketing
 
Social Media and Tourism
Social Media and TourismSocial Media and Tourism
Social Media and Tourism
 
IDG Next Generation Marketing - Keynote (Seoul Korea)
IDG Next Generation Marketing - Keynote (Seoul Korea)IDG Next Generation Marketing - Keynote (Seoul Korea)
IDG Next Generation Marketing - Keynote (Seoul Korea)
 
Face Of Facebook - Volume 2 September 2008
Face Of Facebook - Volume 2 September 2008Face Of Facebook - Volume 2 September 2008
Face Of Facebook - Volume 2 September 2008
 
Marketing your brand in today's digital world
Marketing your brand in today's digital worldMarketing your brand in today's digital world
Marketing your brand in today's digital world
 
The future of advertising
The future of advertisingThe future of advertising
The future of advertising
 
Micromedia. The next big, small thing
Micromedia. The next big, small thingMicromedia. The next big, small thing
Micromedia. The next big, small thing
 
Consumer Generated Content in Your Marketing Mix
Consumer Generated Content in Your Marketing MixConsumer Generated Content in Your Marketing Mix
Consumer Generated Content in Your Marketing Mix
 
PRSA Cleveland - New Media's Influence on PR
PRSA Cleveland - New Media's Influence on PRPRSA Cleveland - New Media's Influence on PR
PRSA Cleveland - New Media's Influence on PR
 

Recently uploaded

unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
Abortion pills in Kuwait Cytotec pills in Kuwait
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
dlhescort
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
amitlee9823
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
lizamodels9
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
dollysharma2066
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Sheetaleventcompany
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
amitlee9823
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 

Recently uploaded (20)

unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
Phases of Negotiation .pptx
 Phases of Negotiation .pptx Phases of Negotiation .pptx
Phases of Negotiation .pptx
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
Chandigarh Escorts Service 📞8868886958📞 Just📲 Call Nihal Chandigarh Call Girl...
 
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
Nelamangala Call Girls: 🍓 7737669865 🍓 High Profile Model Escorts | Bangalore...
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort ServiceEluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
Eluru Call Girls Service ☎ ️93326-06886 ❤️‍🔥 Enjoy 24/7 Escort Service
 
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptxCracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 

Using Twitter for Marketing, Branding and Customer Service