Online Community Evangelist

Collaboration Technologies for the Business Process Expert (BPX) Marilyn Pratt – Community Evangelist SAP Community Network SAP Labs

What’s a Community Evangelist? Source: The Rantings of an American Evangelist in London http://www.flickr.com/photos/furiousgeorge81/170037390/ Source: Flicker- Behold – http://www.flickr.com/photos/furiousgeorge81/170037390/

What’s a Community Evangelist?
Advocate
Educator
Peer
Human Face of the Company
Neo-Marketer
Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Evangelist as a Marketeer Source: Kathy Sierra- http://headrush.typepad.com/creating_passionate_users/2005/03/one_of_us_iisi_.html

Who Am I for the Community

Who is the Business Process Expert?
Individuals who:
Are business AND IT-savvy
Are the “glue” between the business-speak and the IT-techno-babble
Understand how to define business process and put it into action through technology
Are the link between the Business Analyst and the Software Developer/Implementer
are also adept at configuration of the solution (in some cases)
“I specialize in modeling solutions to business issues that can be implemented in technology“

Typical Profile of a Business Process Expert
Deep knowledge of business-unit operations and core processes
Expertise in gathering requirements and modeling business process flows
Proficiency in MS Office, Visio, possibly a power user of Excel, basic macros, and scripting
Either a business person who has “gone technical” but has few coding skills, or a former application developer moving toward the business world
Knowledge of using simple queries extract to information from data sources
Strong expertise in configuring an application

Sample Job Description from careers.msn.com “ ”

Who will harness the Business Process Platform? For IT to deliver the flexibility needed, they need a single, unified business process platform that provides a repository of coherent services. Who can harness the business process platform to make business process innovation happen? ? BUT Consolidators Disruptive Innovators Composers SAP NetWeaver Business Process Platform xApps Process Components Sub-sidiary Bus Partner Home Grown / ISV SAP Enterprise Services Repository Repository Keepers

Who is the Business Process Expert?
An Evolving Role:
Where do you come from?
The functional side?
The business side?
Business process engineering?
The technical side?
Do you speak “business” and “technical”?
Do you have a technical aptitude?

Who is the BPX?
Some of the evolving roles within the BPX Community include:
Business Process Owner/Director
Business Process Consultant
Business Process Analyst
Business Process Architect
Guided Procedures Technician
…..

What does the BPX do?
A typical day is spent somewhere between strategy mode and configuration design
One of the primary influences of a BPX can be upon management and the business, shaping the organization into a redesign of existing processes or crystallizing the solution to a business problem
Day to day, the BPX may interact with anyone from C-level or VP- level management to project management to business users to technical and configuration team members
The BPX exchanges ideas with both the business and the configuration/technical team

What Does BPX Offer the Business Process Expert?
Available Now
Best practices in methodologies with case studies and examples
Personal professional skills certification
Industry-based best practices starting with CPG
Business Process Lifecycle stages
Enterprise services from ES Community
Getting started with role profile, tasks, skills required
Process modeling
Change leadership
Comprehensive online resources
Articles
Whitepapers
eLearning
Demos
Pocasts, web videocasts
Collaborative community of experts and peers
Blogs
Discussion forums
Wiki
Online meet-ups
Tools
Visual Composer
ARIS for SAP NetWeaver
ES Business Packages
SAP Discovery System

SDN and BPX Communities Business Process Experts (BPX) SAP Developer Network (SDN)

What is the Business Process Expert Community?
The BPX:
Adapts business processes to meet specialized needs
Composes and deploys new services and apps from existing services
Executes processes to enable continuous innovation
Collaborates on
Business Scenarios
Process Lifecycles
Change Leadership
Horizontal Process Practices
HR, Finance, Supply Chain…
Industry Customizations
Consumer Products…
Tools
Methodologies
SAP is
the first to focus on
identifying and establishing
this emerging new role,
then helping the BPX to
drive process innovation
through information, tools, collaboration, and
the power of community
Join today to collaborate http://bpx.sap.com

Magic?
Is There a Magic Ingredient That Turns People From ‘Lurkers’ to Active and Enthusiastic Evangelists?

Roles of a Business Process Expert Listener http://www.flickr.com/search/?q=1332+Ear&l=cc&ct=0

Roles of a Business Process Expert? Connector

Roles of a Business Process Expert? Detective

Roles of a Business Process Expert? MatchMaker

Roles of a Business Process Expert? Catalyst

Roles of a Business Process Expert? Critic

Roles of a Business Process Expert? Diplomat

Roles of a Business Process Expert? Arbitrator

Roles of a Business Process Expert? Partial Geek

Roles of a Business Process Expert? Juggler

Roles of a Business Process Expert?
Listener
Connector, Detective, Matchmaker
Catalyst
Critic, Diplomat, Arbitrator
Partial Geek
Juggler
Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Web 2.0: What It Isn’t
People aren't happy with just a site anymore. Now they want it sprinkled with magic fairy Web 2.0 pixie dust
Social networking, crowd-sourced content, blogs, and the like are the result of an ongoing mind shift that's been happening for the past couple of years. Web 2.0 is real, but it's not something you can define just by tossing out buzzwords
The Web isn't TV with clicking. It isn't print with the ability to link and embed multimedia content. Podcasting isn't radio you can download
Sean Carton in “ What is Web 2.0 Really ”

Web 2.0: What It Is - Geek View
Data Abstraction – tagging, sharing, XML, open APIs, mashups. Freeing information from containers. allows you to do pretty much whatever you want with it, whether driving collaborative sites, interfacing with mobile devices, or something new- Delicious, Flickr, Twitter, RSS feeds
Powerful Computers – takes broadband and Moore’s Law for granted to provide video and all rich media - YouTube
Manipulating data, not just retrieving data – AJAX revolution removes “request page/get page/ view page technology” - Google Maps - play with your view and manipulate real time

Web 2.0: What It Is - People View
Connections – between people, websites, buyers and sellers, mobile worlds, one-to-many now many-to-many
Puts people first- Tagging, social content, social networking, blogging, wikis and virtual communities are examples. Needs of the user come first
Doing stuff on the Web that can't done in any other medium - Functionalities that have generated Web 2.0 hype are all things that wouldn't be possible without the Internet.

What is Web 2.0?
Web-based communities – such as social networking sites, wikis, and folksonomies – that facilitate collaboration and sharing between users
Tim O'Reilly ~2004 +
Characteristics include:
The web / network as the primary platform
Harness collective intelligence and co-innovation
Users contribute content; rich data and meta-data
Architecture of participation, democracy, trust
Rich, interactive, user-friendly interfaces
Social networking aspects
i.e., reputation, favorites, network of contacts…

Examples…

Communities of Innovation
Active and participative collaboration is opening-up enterprises to conversations and co-innovation across their ecosystems of employees, partners, customers, suppliers, and independents
SAP has embraced and is a leading, best-practice example of collaborative communities in action
Explore in-depth: SDN, BPX

Web 1.0 vs Web 2.0 A dynamic platform for community A static information resource Community critical mass leads to change Development requests made by customers and partners Engaged community provides pride & identification No commitment Content flows in directions Content flows in direction Web 2.0 SDN/BPX Traditional Website

Collective intelligence and co-innovation
Source: Kathy Sierra- http://headrush.typepad.com

SAPLink

SAP in Second Life

Community Value

Assumption: I’m a Noob…..Noob?

Demo http://www.grannimari.blogspot.com/ Personal Blog http:// bpx.sap.com Business Collaboration

Questions? Marilyn Pratt BPX Community Evangelist SAP Labs T 201-692-8258 E marilyn.pratt@sap.com ... for further information: Thank you for your evangelism

Online Community Evangelist

by Marilyn Pratt on Apr 06, 2008

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Online Community Evangelist — Presentation Transcript