Online Community Evangelist

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    Online Community Evangelist - Presentation Transcript

    1. Collaboration Technologies for the Business Process Expert (BPX) Marilyn Pratt – Community Evangelist SAP Community Network SAP Labs
    2. What’s a Community Evangelist? Source: The Rantings of an American Evangelist in London http://www.flickr.com/photos/furiousgeorge81/170037390/ Source: Flicker- Behold – http://www.flickr.com/photos/furiousgeorge81/170037390/
    3. What’s a Community Evangelist?
        • Advocate
        • Educator
        • Peer
        • Human Face of the Company
        • Neo-Marketer
      • Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”
    4. Evangelist as a Marketeer Source: Kathy Sierra- http://headrush.typepad.com/creating_passionate_users/2005/03/one_of_us_iisi_.html
    5. Who Am I for the Community
    6. Who is the Business Process Expert?
      • Individuals who:
        • Are business AND IT-savvy
        • Are the “glue” between the business-speak and the IT-techno-babble
        • Understand how to define business process and put it into action through technology
        • Are the link between the Business Analyst and the Software Developer/Implementer
        • are also adept at configuration of the solution (in some cases)
      • “I specialize in modeling solutions to business issues that can be implemented in technology“
    7. Typical Profile of a Business Process Expert
      • Deep knowledge of business-unit operations and core processes
      • Expertise in gathering requirements and modeling business process flows
      • Proficiency in MS Office, Visio, possibly a power user of Excel, basic macros, and scripting
      • Either a business person who has “gone technical” but has few coding skills, or a former application developer moving toward the business world
      • Knowledge of using simple queries extract to information from data sources
      • Strong expertise in configuring an application
    8. Sample Job Description from careers.msn.com “ ”
    9. Who will harness the Business Process Platform? For IT to deliver the flexibility needed, they need a single, unified business process platform that provides a repository of coherent services. Who can harness the business process platform to make business process innovation happen? ? BUT Consolidators Disruptive Innovators Composers SAP NetWeaver Business Process Platform xApps Process Components Sub-sidiary Bus Partner Home Grown / ISV SAP Enterprise Services Repository Repository Keepers
    10. Who is the Business Process Expert?
      • An Evolving Role:
        • Where do you come from?
          • The functional side?
          • The business side?
          • Business process engineering?
          • The technical side?
        • Do you speak “business” and “technical”?
        • Do you have a technical aptitude?
    11. Who is the BPX?
      • Some of the evolving roles within the BPX Community include:
        • Business Process Owner/Director
        • Business Process Consultant
        • Business Process Analyst
        • Business Process Architect
        • Guided Procedures Technician
        • …..
    12. What does the BPX do?
      • A typical day is spent somewhere between strategy mode and configuration design
      • One of the primary influences of a BPX can be upon management and the business, shaping the organization into a redesign of existing processes or crystallizing the solution to a business problem
      • Day to day, the BPX may interact with anyone from C-level or VP- level management to project management to business users to technical and configuration team members
      • The BPX exchanges ideas with both the business and the configuration/technical team
    13. What Does BPX Offer the Business Process Expert?
      • Available Now
        • Best practices in methodologies with case studies and examples
        • Personal professional skills certification
        • Industry-based best practices starting with CPG
        • Business Process Lifecycle stages
        • Enterprise services from ES Community
        • Getting started with role profile, tasks, skills required
        • Process modeling
        • Change leadership
        • Comprehensive online resources
          • Articles
          • Whitepapers
          • eLearning
          • Demos
          • Pocasts, web videocasts
        • Collaborative community of experts and peers
          • Blogs
          • Discussion forums
          • Wiki
          • Online meet-ups
        • Tools
          • Visual Composer
          • ARIS for SAP NetWeaver
          • ES Business Packages
          • SAP Discovery System
    14. SDN and BPX Communities Business Process Experts (BPX) SAP Developer Network (SDN)
    15. What is the Business Process Expert Community?
      • The BPX:
        • Adapts business processes to meet specialized needs
        • Composes and deploys new services and apps from existing services
        • Executes processes to enable continuous innovation
      • Collaborates on
        • Business Scenarios
        • Process Lifecycles
        • Change Leadership
        • Horizontal Process Practices
          • HR, Finance, Supply Chain…
        • Industry Customizations
          • Consumer Products…
        • Tools
        • Methodologies
      • SAP is
      • the first to focus on
      • identifying and establishing
      • this emerging new role,
      • then helping the BPX to
      • drive process innovation
      • through information, tools, collaboration, and
      • the power of community
      Join today to collaborate http://bpx.sap.com
    16. Magic?
      • Is There a Magic Ingredient That Turns People From ‘Lurkers’ to Active and Enthusiastic Evangelists?
    17. Roles of a Business Process Expert Listener http://www.flickr.com/search/?q=1332+Ear&l=cc&ct=0
    18. Roles of a Business Process Expert? Connector
    19. Roles of a Business Process Expert? Detective
    20. Roles of a Business Process Expert? MatchMaker
    21. Roles of a Business Process Expert? Catalyst
    22. Roles of a Business Process Expert? Critic
    23. Roles of a Business Process Expert? Diplomat
    24. Roles of a Business Process Expert? Arbitrator
    25. Roles of a Business Process Expert? Partial Geek
    26. Roles of a Business Process Expert? Juggler
    27. Roles of a Business Process Expert?
      • Listener
      • Connector, Detective, Matchmaker
      • Catalyst
      • Critic, Diplomat, Arbitrator
      • Partial Geek
      • Juggler
      • Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”
    28. Web 2.0: What It Isn’t
        • People aren't happy with just a site anymore. Now they want it sprinkled with magic fairy Web 2.0 pixie dust
        • Social networking, crowd-sourced content, blogs, and the like are the result of an ongoing mind shift that's been happening for the past couple of years. Web 2.0 is real, but it's not something you can define just by tossing out buzzwords
        • The Web isn't TV with clicking. It isn't print with the ability to link and embed multimedia content. Podcasting isn't radio you can download
      • Sean Carton in “ What is Web 2.0 Really ”
    29. Web 2.0: What It Is - Geek View
        • Data Abstraction – tagging, sharing, XML, open APIs, mashups. Freeing information from containers. allows you to do pretty much whatever you want with it, whether driving collaborative sites, interfacing with mobile devices, or something new- Delicious, Flickr, Twitter, RSS feeds
        • Powerful Computers – takes broadband and Moore’s Law for granted to provide video and all rich media - YouTube
        • Manipulating data, not just retrieving data – AJAX revolution removes “request page/get page/ view page technology” - Google Maps - play with your view and manipulate real time
      Sean Carton in “ What is Web 2.0 Really ”
    30. Web 2.0: What It Is - People View
        • Connections – between people, websites, buyers and sellers, mobile worlds, one-to-many now many-to-many
        • Puts people first- Tagging, social content, social networking, blogging, wikis and virtual communities are examples. Needs of the user come first
        • Doing stuff on the Web that can't done in any other medium - Functionalities that have generated Web 2.0 hype are all things that wouldn't be possible without the Internet.
      Sean Carton in “ What is Web 2.0 Really ”
    31. What is Web 2.0?
      • Web-based communities – such as social networking sites, wikis, and folksonomies – that facilitate collaboration and sharing between users
              • Tim O'Reilly ~2004 +
      • Characteristics include:
        • The web / network as the primary platform
        • Harness collective intelligence and co-innovation
        • Users contribute content; rich data and meta-data
        • Architecture of participation, democracy, trust
        • Rich, interactive, user-friendly interfaces
        • Social networking aspects
          • i.e., reputation, favorites, network of contacts…
    32. Examples…
    33. Examples…
    34. Examples…
    35. Examples…
    36. Examples…
    37. Examples…
    38. Examples…
    39. Examples…
    40.  
    41. Communities of Innovation
      • Active and participative collaboration is opening-up enterprises to conversations and co-innovation across their ecosystems of employees, partners, customers, suppliers, and independents
      • SAP has embraced and is a leading, best-practice example of collaborative communities in action
      • Explore in-depth: SDN, BPX
    42. Web 1.0 vs Web 2.0 A dynamic platform for community A static information resource Community critical mass leads to change Development requests made by customers and partners Engaged community provides pride & identification No commitment Content flows in directions Content flows in direction Web 2.0 SDN/BPX Traditional Website
    43. Collective intelligence and co-innovation
      • Source: Kathy Sierra- http://headrush.typepad.com
    44. SAPLink
    45. SAP in Second Life
    46. Community Value
    47. Assumption: I’m a Noob…..Noob?
    48. Demo http://www.grannimari.blogspot.com/ Personal Blog http:// bpx.sap.com Business Collaboration
    49. Questions?   Marilyn Pratt BPX Community Evangelist SAP Labs T 201-692-8258 E marilyn.pratt@sap.com ... for further information: Thank you for your evangelism

    + Marilyn PrattMarilyn Pratt, 2 years ago

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