Collaboration Technologies for the Business Process Expert (BPX) Marilyn Pratt – Community Evangelist SAP Community Network SAP Labs

What’s a Community Evangelist? Source: The Rantings of an American Evangelist in London http://www.flickr.com/photos/furiousgeorge81/170037390/ Source: Flicker- Behold – http://www.flickr.com/photos/furiousgeorge81/170037390/

What’s a Community Evangelist? Advocate Educator Peer Human Face of the Company Neo-Marketer Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Advocate

Educator

Peer

Human Face of the Company

Neo-Marketer

Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Evangelist as a Marketeer Source: Kathy Sierra- http://headrush.typepad.com/creating_passionate_users/2005/03/one_of_us_iisi_.html

Who Am I for the Community

Who is the Business Process Expert? Individuals who: Are business AND IT-savvy Are the “glue” between the business-speak and the IT-techno-babble Understand how to define business process and put it into action through technology Are the link between the Business Analyst and the Software Developer/Implementer are also adept at configuration of the solution (in some cases) “I specialize in modeling solutions to business issues that can be implemented in technology“

Individuals who:

Are business AND IT-savvy

Are the “glue” between the business-speak and the IT-techno-babble

Understand how to define business process and put it into action through technology

Are the link between the Business Analyst and the Software Developer/Implementer

are also adept at configuration of the solution (in some cases)

“I specialize in modeling solutions to business issues that can be implemented in technology“

Typical Profile of a Business Process Expert Deep knowledge of business-unit operations and core processes Expertise in gathering requirements and modeling business process flows Proficiency in MS Office, Visio, possibly a power user of Excel, basic macros, and scripting Either a business person who has “gone technical” but has few coding skills, or a former application developer moving toward the business world Knowledge of using simple queries extract to information from data sources Strong expertise in configuring an application

Deep knowledge of business-unit operations and core processes

Expertise in gathering requirements and modeling business process flows

Proficiency in MS Office, Visio, possibly a power user of Excel, basic macros, and scripting

Either a business person who has “gone technical” but has few coding skills, or a former application developer moving toward the business world

Knowledge of using simple queries extract to information from data sources

Strong expertise in configuring an application

Sample Job Description from careers.msn.com “ ”

Who will harness the Business Process Platform? For IT to deliver the flexibility needed, they need a single, unified business process platform that provides a repository of coherent services. Who can harness the business process platform to make business process innovation happen? ? BUT Consolidators Disruptive Innovators Composers SAP NetWeaver Business Process Platform xApps Process Components Sub-sidiary Bus Partner Home Grown / ISV SAP Enterprise Services Repository Repository Keepers

Who is the Business Process Expert? An Evolving Role: Where do you come from? The functional side? The business side? Business process engineering? The technical side? Do you speak “business” and “technical”? Do you have a technical aptitude?

An Evolving Role:

Where do you come from?

The functional side?

The business side?

Business process engineering?

The technical side?

Do you speak “business” and “technical”?

Do you have a technical aptitude?

Who is the BPX? Some of the evolving roles within the BPX Community include: Business Process Owner/Director Business Process Consultant Business Process Analyst Business Process Architect Guided Procedures Technician …..

Some of the evolving roles within the BPX Community include:

Business Process Owner/Director

Business Process Consultant

Business Process Analyst

Business Process Architect

Guided Procedures Technician

…..

What does the BPX do? A typical day is spent somewhere between strategy mode and configuration design One of the primary influences of a BPX can be upon management and the business, shaping the organization into a redesign of existing processes or crystallizing the solution to a business problem Day to day, the BPX may interact with anyone from C-level or VP- level management to project management to business users to technical and configuration team members The BPX exchanges ideas with both the business and the configuration/technical team

A typical day is spent somewhere between strategy mode and configuration design

One of the primary influences of a BPX can be upon management and the business, shaping the organization into a redesign of existing processes or crystallizing the solution to a business problem

Day to day, the BPX may interact with anyone from C-level or VP- level management to project management to business users to technical and configuration team members

The BPX exchanges ideas with both the business and the configuration/technical team

What Does BPX Offer the Business Process Expert? Available Now Best practices in methodologies with case studies and examples Personal professional skills certification Industry-based best practices starting with CPG Business Process Lifecycle stages Enterprise services from ES Community Getting started with role profile, tasks, skills required Process modeling Change leadership Comprehensive online resources Articles Whitepapers eLearning Demos Pocasts, web videocasts Collaborative community of experts and peers Blogs Discussion forums Wiki Online meet-ups Tools Visual Composer ARIS for SAP NetWeaver ES Business Packages SAP Discovery System

Available Now

Best practices in methodologies with case studies and examples

Personal professional skills certification

Industry-based best practices starting with CPG

Business Process Lifecycle stages

Enterprise services from ES Community

Getting started with role profile, tasks, skills required

Process modeling

Change leadership

Comprehensive online resources

Articles

Whitepapers

eLearning

Demos

Pocasts, web videocasts

Collaborative community of experts and peers

Blogs

Discussion forums

Wiki

Online meet-ups

Tools

Visual Composer

ARIS for SAP NetWeaver

ES Business Packages

SAP Discovery System

SDN and BPX Communities Business Process Experts (BPX) SAP Developer Network (SDN)

What is the Business Process Expert Community? The BPX: Adapts business processes to meet specialized needs Composes and deploys new services and apps from existing services Executes processes to enable continuous innovation Collaborates on Business Scenarios Process Lifecycles Change Leadership Horizontal Process Practices HR, Finance, Supply Chain… Industry Customizations Consumer Products… Tools Methodologies SAP is the first to focus on identifying and establishing this emerging new role, then helping the BPX to drive process innovation through information, tools, collaboration, and the power of community Join today to collaborate http://bpx.sap.com

The BPX:

Adapts business processes to meet specialized needs

Composes and deploys new services and apps from existing services

Executes processes to enable continuous innovation

Collaborates on

Business Scenarios

Process Lifecycles

Change Leadership

Horizontal Process Practices

HR, Finance, Supply Chain…

Industry Customizations

Consumer Products…

Tools

Methodologies

SAP is

the first to focus on

identifying and establishing

this emerging new role,

then helping the BPX to

drive process innovation

through information, tools, collaboration, and

the power of community

Magic? Is There a Magic Ingredient That Turns People From ‘Lurkers’ to Active and Enthusiastic Evangelists?

Is There a Magic Ingredient That Turns People From ‘Lurkers’ to Active and Enthusiastic Evangelists?

Roles of a Business Process Expert Listener http://www.flickr.com/search/?q=1332+Ear&l=cc&ct=0

Roles of a Business Process Expert? Connector

Roles of a Business Process Expert? Detective

Roles of a Business Process Expert? MatchMaker

Roles of a Business Process Expert? Catalyst

Roles of a Business Process Expert? Critic

Roles of a Business Process Expert? Diplomat

Roles of a Business Process Expert? Arbitrator

Roles of a Business Process Expert? Partial Geek

Roles of a Business Process Expert? Juggler

Roles of a Business Process Expert? Listener Connector, Detective, Matchmaker Catalyst Critic, Diplomat, Arbitrator Partial Geek Juggler Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Listener

Connector, Detective, Matchmaker

Catalyst

Critic, Diplomat, Arbitrator

Partial Geek

Juggler

Yulia Smirnova in “ Attending Workshops at Web 2.0 expo - Community Evangelism ”

Web 2.0: What It Isn’t People aren't happy with just a site anymore. Now they want it sprinkled with magic fairy Web 2.0 pixie dust Social networking, crowd-sourced content, blogs, and the like are the result of an ongoing mind shift that's been happening for the past couple of years. Web 2.0 is real, but it's not something you can define just by tossing out buzzwords The Web isn't TV with clicking. It isn't print with the ability to link and embed multimedia content. Podcasting isn't radio you can download Sean Carton in “ What is Web 2.0 Really ”

People aren't happy with just a site anymore. Now they want it sprinkled with magic fairy Web 2.0 pixie dust

Social networking, crowd-sourced content, blogs, and the like are the result of an ongoing mind shift that's been happening for the past couple of years. Web 2.0 is real, but it's not something you can define just by tossing out buzzwords

The Web isn't TV with clicking. It isn't print with the ability to link and embed multimedia content. Podcasting isn't radio you can download

Sean Carton in “ What is Web 2.0 Really ”

Web 2.0: What It Is - Geek View Data Abstraction – tagging, sharing, XML, open APIs, mashups. Freeing information from containers. allows you to do pretty much whatever you want with it, whether driving collaborative sites, interfacing with mobile devices, or something new- Delicious, Flickr, Twitter, RSS feeds Powerful Computers – takes broadband and Moore’s Law for granted to provide video and all rich media - YouTube Manipulating data, not just retrieving data – AJAX revolution removes “request page/get page/ view page technology” - Google Maps - play with your view and manipulate real time Sean Carton in “ What is Web 2.0 Really ”

Data Abstraction – tagging, sharing, XML, open APIs, mashups. Freeing information from containers. allows you to do pretty much whatever you want with it, whether driving collaborative sites, interfacing with mobile devices, or something new- Delicious, Flickr, Twitter, RSS feeds

Powerful Computers – takes broadband and Moore’s Law for granted to provide video and all rich media - YouTube

Manipulating data, not just retrieving data – AJAX revolution removes “request page/get page/ view page technology” - Google Maps - play with your view and manipulate real time

Web 2.0: What It Is - People View Connections – between people, websites, buyers and sellers, mobile worlds, one-to-many now many-to-many Puts people first- Tagging, social content, social networking, blogging, wikis and virtual communities are examples. Needs of the user come first Doing stuff on the Web that can't done in any other medium - Functionalities that have generated Web 2.0 hype are all things that wouldn't be possible without the Internet. Sean Carton in “ What is Web 2.0 Really ”

Connections – between people, websites, buyers and sellers, mobile worlds, one-to-many now many-to-many

Puts people first- Tagging, social content, social networking, blogging, wikis and virtual communities are examples. Needs of the user come first

Doing stuff on the Web that can't done in any other medium - Functionalities that have generated Web 2.0 hype are all things that wouldn't be possible without the Internet.

What is Web 2.0? Web-based communities – such as social networking sites, wikis, and folksonomies – that facilitate collaboration and sharing between users Tim O'Reilly ~2004 + Characteristics include: The web / network as the primary platform Harness collective intelligence and co-innovation Users contribute content; rich data and meta-data Architecture of participation, democracy, trust Rich, interactive, user-friendly interfaces Social networking aspects i.e., reputation, favorites, network of contacts…

Web-based communities – such as social networking sites, wikis, and folksonomies – that facilitate collaboration and sharing between users

Tim O'Reilly ~2004 +

Characteristics include:

The web / network as the primary platform

Harness collective intelligence and co-innovation

Users contribute content; rich data and meta-data

Architecture of participation, democracy, trust

Rich, interactive, user-friendly interfaces

Social networking aspects

i.e., reputation, favorites, network of contacts…

Examples…

Examples…

Examples…

Examples…

Examples…

Examples…

Examples…

Examples…

Communities of Innovation Active and participative collaboration is opening-up enterprises to conversations and co-innovation across their ecosystems of employees, partners, customers, suppliers, and independents SAP has embraced and is a leading, best-practice example of collaborative communities in action Explore in-depth: SDN, BPX

Active and participative collaboration is opening-up enterprises to conversations and co-innovation across their ecosystems of employees, partners, customers, suppliers, and independents

SAP has embraced and is a leading, best-practice example of collaborative communities in action

Explore in-depth: SDN, BPX

Web 1.0 vs Web 2.0 A dynamic platform for community A static information resource Community critical mass leads to change Development requests made by customers and partners Engaged community provides pride & identification No commitment Content flows in directions Content flows in direction Web 2.0 SDN/BPX Traditional Website

Collective intelligence and co-innovation Source: Kathy Sierra- http://headrush.typepad.com

Source: Kathy Sierra- http://headrush.typepad.com

SAPLink

SAP in Second Life

Community Value

Assumption: I’m a Noob…..Noob?

Demo http://www.grannimari.blogspot.com/ Personal Blog http:// bpx.sap.com Business Collaboration

Questions? Marilyn Pratt BPX Community Evangelist SAP Labs T 201-692-8258 E marilyn.pratt@sap.com ... for further information: Thank you for your evangelism