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Ctl.Alt.Del: Rebooting
Your Digital
Community
#13NTCctalt
Lori Jacobwith
Dana Nelson
Lars Leafblad
Jamie Millard
Rebooting	
  
Your	
  	
  
Digital	
  
Community	
  
LORI	
  JACOBWITH	
  
DANA	
  NELSON	
  
LARS	
  LEAFBLAD	
  
JAMIE	
  MILLARD	
  
WHY	
  WE	
  ARE	
  HERE	
  
•  Share	
  how	
  we	
  built	
  our	
  
communities	
  
•  Share	
  our	
  best	
  
practices	
  
•  Have	
  you	
  experience	
  
building	
  community	
  
here,	
  in	
  this	
  room	
  
today	
  
“My	
  dream	
  was	
  to	
  spend	
  time	
  with	
  
these	
  three	
  amazing	
  people...picking	
  
their	
  brains	
  about	
  how	
  they	
  built	
  
amazing	
  communities.”	
  
LORI	
  JACOBWITH	
  
LORI	
  JACOBWITH	
  
DANA	
  NELSON	
  
DANA	
  NELSON	
  
LARS	
  LEAFBLAD	
  
LARS	
  LEAFBLAD	
  
JAMIE	
  MILLARD	
  
JAMIE	
  MILLARD	
  
BEST	
  PRACTICES	
  
SCALABILITY	
  
•  Make	
  it	
  really	
  easy	
  for	
  
others	
  to	
  participate	
  
•  Provide	
  templates,	
  
logos,	
  even	
  sample	
  
Facebook	
  posts	
  and	
  
tweets	
  
CREATIVITY	
  
•  Cut-­‐through	
  the	
  
clutter:	
  in	
  an	
  age	
  of	
  full	
  
access	
  with	
  digital	
  
tools,	
  we	
  need	
  to	
  
create	
  buzz	
  that	
  is	
  
creative	
  to	
  grab	
  
attention	
  
•  Pause	
  and	
  put	
  effort	
  
into	
  your	
  plan	
  to	
  
create	
  an	
  experience	
  
that	
  is	
  personalized	
  
URGENCY	
  
•  We	
  know	
  urgency	
  is	
  
critical	
  in	
  driving	
  online	
  
giving	
  
•  Create	
  a	
  sense	
  of	
  
urgency	
  or	
  a	
  short	
  
“window”	
  of	
  time	
  to	
  
be	
  engaged	
  
LEADERSHIP	
  ENGAGEMENT	
  
We need a
strategy!
CULTURE
"Any	
  leader	
  of	
  an	
  organization	
  that	
  makes	
  speeches	
  about	
  change	
  and	
  doesn’t	
  'walk	
  the	
  walk'	
  will	
  
be	
  met	
  with	
  limited,	
  if	
  any,	
  success.	
  To	
  get	
  others	
  to	
  buy	
  in	
  to	
  a	
  plan,	
  they	
  must	
  see	
  that	
  their	
  
leadership	
  is	
  willing	
  to	
  roll	
  up	
  those	
  sleeves	
  and	
  get	
  dirty	
  right	
  along	
  with	
  them."	
  -­‐-­‐	
  SocialPath	
  Blog	
  
LEADERSHIP	
  ENGAGEMENT	
  
•  Do	
  they	
  have	
  a	
  positive	
  
outlook	
  about	
  what	
  
social	
  can	
  do?	
  
•  Do	
  they	
  have	
  enough	
  
trust	
  in	
  your	
  staff,	
  
board	
  and	
  volunteers	
  
to	
  allow	
  them	
  to	
  
explore	
  and	
  
participate	
  in	
  the	
  
space	
  too?	
  
YOUR	
  BOSS?	
  
LEADERSHIP	
  ENGAGEMENT	
  
Are	
  they	
  willing	
  to	
  
experiment	
  with	
  social	
  
media	
  themselves?	
  
AMPLIFICATION	
  EFFECT	
  
•  The	
  difference	
  
between	
  just	
  one	
  
organizational	
  logo	
  
promoting	
  a	
  message	
  
vs.	
  all	
  of	
  your	
  staff	
  
•  The	
  power	
  of	
  personal	
  
messages	
  from	
  
influencers	
  you	
  value	
  
AMPLIFICATION	
  EFFECT	
  
IN	
  YOUR	
  OWN	
  BACKYARD	
  
COMMUNITY	
  BUILDING	
  IN	
  THE	
  FIELD	
  
QUESTIONS?	
  
THANK	
  YOU!	
  
Lori	
  Jacobwith	
  
Dana	
  Nelson	
  
Jamie	
  Millard	
  
Lars	
  LeaNlad	
  
@jjmillard	
  
@GiveMN	
  
@LJacobwith	
  
@larslea[lad	
  
LJacobwith	
  
BePollen	
  
paperdarts.org	
  
Givemn	
  
Lorijacobwith.com	
  
bepollen.com/	
  
bepollen.com	
  
givemn.org	
  
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Ctrl + Alt + Del: Rebooting Your Digital Community

  • 1. Ctl.Alt.Del: Rebooting Your Digital Community #13NTCctalt Lori Jacobwith Dana Nelson Lars Leafblad Jamie Millard
  • 2. Rebooting   Your     Digital   Community   LORI  JACOBWITH   DANA  NELSON   LARS  LEAFBLAD   JAMIE  MILLARD  
  • 3. WHY  WE  ARE  HERE   •  Share  how  we  built  our   communities   •  Share  our  best   practices   •  Have  you  experience   building  community   here,  in  this  room   today   “My  dream  was  to  spend  time  with   these  three  amazing  people...picking   their  brains  about  how  they  built   amazing  communities.”  
  • 13. SCALABILITY   •  Make  it  really  easy  for   others  to  participate   •  Provide  templates,   logos,  even  sample   Facebook  posts  and   tweets  
  • 14. CREATIVITY   •  Cut-­‐through  the   clutter:  in  an  age  of  full   access  with  digital   tools,  we  need  to   create  buzz  that  is   creative  to  grab   attention   •  Pause  and  put  effort   into  your  plan  to   create  an  experience   that  is  personalized  
  • 15. URGENCY   •  We  know  urgency  is   critical  in  driving  online   giving   •  Create  a  sense  of   urgency  or  a  short   “window”  of  time  to   be  engaged  
  • 16. LEADERSHIP  ENGAGEMENT   We need a strategy! CULTURE "Any  leader  of  an  organization  that  makes  speeches  about  change  and  doesn’t  'walk  the  walk'  will   be  met  with  limited,  if  any,  success.  To  get  others  to  buy  in  to  a  plan,  they  must  see  that  their   leadership  is  willing  to  roll  up  those  sleeves  and  get  dirty  right  along  with  them."  -­‐-­‐  SocialPath  Blog  
  • 17. LEADERSHIP  ENGAGEMENT   •  Do  they  have  a  positive   outlook  about  what   social  can  do?   •  Do  they  have  enough   trust  in  your  staff,   board  and  volunteers   to  allow  them  to   explore  and   participate  in  the   space  too?   YOUR  BOSS?  
  • 18. LEADERSHIP  ENGAGEMENT   Are  they  willing  to   experiment  with  social   media  themselves?  
  • 19. AMPLIFICATION  EFFECT   •  The  difference   between  just  one   organizational  logo   promoting  a  message   vs.  all  of  your  staff   •  The  power  of  personal   messages  from   influencers  you  value  
  • 21. IN  YOUR  OWN  BACKYARD  
  • 22. COMMUNITY  BUILDING  IN  THE  FIELD  
  • 24. THANK  YOU!   Lori  Jacobwith   Dana  Nelson   Jamie  Millard   Lars  LeaNlad   @jjmillard   @GiveMN   @LJacobwith   @larslea[lad   LJacobwith   BePollen   paperdarts.org   Givemn   Lorijacobwith.com   bepollen.com/   bepollen.com   givemn.org  
  • 25. Evaluate This Session! Enter for a chance to win an NTEN engraved mini iPad! Or, search by session title at www.nten.org/ntc/eval