The Knowledge Stations Program The visionThe Program aims to…• be the mean for giving all Jordanians, regardless of age, gender, economic status or geographical location, equal access to the digital information highway, and equal opportunity to take advantage of that access to improve their lives.• Offer IT and community training programs to raise personal and professional opportunities.
The Knowledge Stations Program Overview 2001-2011The Program was … • launched in 2001 by a Royal initiative with 18 KSs & expanded gradually. • Executed by NITC. (previously NIC 1993-2003). • Steered and supervised by a Royal Committee chaired by Minister of ICT (re-formed 2006) . • co-funded by UNDP and KAFD 2001 – 2003 . • Funded by KAFD 2003 - 2009. • Funded by MoICT 2009 – Present time. • Structured in a PMU handling core and support functions. • Gave 1.2 ML services and trained 150K citizens
The Knowledge Stations Program Transformation Project: April 2011 – March 2012• Transform the Knowledge Stations from an IT project to a community development program.• Make recommendations for governance and leadership of the Knowledge Stations.• Renovate all aspects of KS internal and external structure, operations and relationships.• Place the Knowledge Stations on a sustainable basis for the future.• Create a more entrepreneurial approach, with more partnerships and initiatives.• Introduce a continuous programs development model.• Introduce a Management performance policy.• Bring forward a multi-year strategic plan, supported by a new business model.
The Knowledge Stations Program 2011The Program now has… • 187 KSs equipped with computer labs and hosted by a non-for-profit entity under MoUs with NITC. • At least one IT instructor contracted by NITC in every KS. • 17 clusters covering the kingdom, each consisting 8- 13 KSs. Managed & supervised by 17 Field Coordinators. • A Program Management Department under NITC OS. • Admin, financial, & Technical Support by NITC.
Knowledge Stations Program KSs Data Slides 7 - 14
Annual Budget 1.2 ML* expenditure expenditure expenditure 2009 2010 2011≈ 1,289,475 1,439,232 1,500,000Since 2009 KSs number grew 25% . 15% in 2009 .In 2009 new salary scale was applied with a total raise 17%A stable budget of 1.5ml can cover basic expenditure; HR cost 1.3ml covering 202 employees,Internet 50k, minimum operational 150k (rent & utilities, transportation, maintenance , stationary )A sustainability Model is required for the future Development of the Program Delivery
Knowledge Stations ProgramDetails on the Transformation Project
Revival of the Knowledge Stations ProgramCIDA Support -DDD Deployment for Democratic Development Expert Resource (April 2011 – March 2012) Project Deliverables • Organize Current Setup & Operations; Groundwork 1 •Strategic Plan w KPIs 2 •Business Model & Financial Plan w KPIs 3 •Staff Performance Management System w KPIs 4
Revival of the Knowledge Stations Program CIDA Support -DDD Deployment for Democratic Development Expert Resource Project Task GuideLevel 1 core functions; •Provide the means for creating & acquiring Knowledge. • Lead & partner in pro-poor, gender-sensitive, &human-rights based projects & programs. Program Goals • Creat & sustain Programs identity • Design/ execute training , capacity building & development programs for underprivilaged communities.Level 2 core functions; • Promote & provide access to information & e –services. • Promote & provide awareness of ICT tools employment for personal & community Outputs -Objectives development. • Promote & generate Arabic content. • Prepare for Level 2 functions: (1) Strategic & Financial Plans (2) Performance Management System (3) Stabilize current setup & operations; GroundworkLevel 3 core functions; •Organize financial & admin. relationships w hosting entities; capable MoUs. Platform & tools •Management & Field Teams Roles & capacity building.April 2011– March 2012 •Human & financial resources proper management & integrate Support to NITC •Documentation, processes mapping , Data collection & analysis. • Support core functions & redundant operations; Administrative, Technical, HR & financial. Support functions; • Audit & documentation. Integrated into NITC • Legal / government regulation adherence
Groundwork: Organization • Reassign staff to program core functions in working teams setup -Done Program • Management team; key staff to utilize existing experiences & back crucial decisions -Done Management • Confirm Coordinators, expand & define role & tasks , and regroup field clusters-Done Department • Issue Operations Guide with full Processes and work path mapping –Done • Integrate Support Functions /staff into NITC Support Departments & divisions. On goingRegulate Official Status •Employ governing body regulations. Done • Organize financial issues with hosting agencies. Pending new MoU Financial • Budget shortage and KSs revenue spending authorization approvals. Pending (MoICT) • Audit: first stage under process – 2nd stage January • Define trainer role & tasks. Done HR • Solve “Interns”/“temp” trainers situation and adhere to gov. hiring policy . Done • Create new Salary scale to close gaps and limit raises. * • Needs mapping . Done E-system • KSs Database. done • Employ solutions to improve competence & productivity . under process -40% complete KSs Technical • Donors & HA contribution. on-going; secured 15 KSs . 25KSs expected in Jan-March. development • NITC - No Budget available
Groundwork: Development • Unify / prepare offered courses content/ curricula - Doneknowledge team • Minimum training on courses offered currently - plan in place to launched Dec. & Programs Development • Capacity building: delivery, tech. & community programs design, Identifying /attracting beneficiaries & knowledge sharing skills. Qualification survey Done. Budget restriction • Adjust working hours – Proposal ready Availability of • Introduce part-time non-employee system for afternoons- Proposal under process Service • Devise course fees system suitable for targeted communities. Done • Devise Exemption system for deserving groups . Done • Widen the platform of the program and strengthen the pillars (organization) to absorb Stakeholders heavy national partnerships – ongoing ; launching 3 projects (IC3-Internet smart user-Chance /Partnerships 4 children) April 2012 • Conference with stallholders & potential partners • User Survey. Under process, launch Jan. Public • Local publicity campaigns. - June Interaction & Promotion • A proposal for “marketing strategy and tactical communication plan” was submitted upon recommendation from KAFD with possibility of funding. Financial • Reach understanding with hosting agencies to (adopt a business model / shareSustainability * burden from revenue for development) – Pending new MoU and RC decision •Goals: Access to Information , capacity building , Knowledge BuildingRestore priorities •Values: communities & citizens vs. instructors & hosting agencies
New OS Management Team Director Development Team leader Field Ops Team leader Ops Team leaderDevelopment Team Field Operations Team Central Operations Team * Head + 3 Head + 3 Head + 6 Field Coordinators 17 Clusters Trainers 170 Knowledge Stations