KNOWARTH offers Remote Infrastructure Management Services (RIMS) and Remote Data Center Management that enable organizations to remotely manage & monitor their IT infrastructure

1. Tanmay Seth
KNOWARTH Technologies
Why we need RemoteWhy we need Remote
Infrastructure Management Services?Infrastructure Management Services?

2. Components of RIMS

3. Database Management

4. Database Management Scalability of RIM Support services provides
organizations with the flexibility to adapt to their
business focus. Remote data center
management services involving the maintenance
of various databases & backups, database
related issues like verifying the hot backups,
extending table spaces as and when required
and carrying out database purges.

5. Windows and Linux
Environment Support

6. Windows and Linux
Environment Support
Remote management of both Windows & Linux
(Open Source) based environments and servers
by highly efficient server support team allows IT
managers to avoid redundant costs on hiring
additional staff for the job. RIM allows IT
managers to off load daily tasks to the remote
facility and concentrate on critical issues at hand
:
 Operating System Administration
 Server Performance Monitoring
 Backup Management
 Upgrade & Service Patch Management
 Client Solution Architectures

7. Network and IT Security
Operations Support

8. Network and IT Security
Operations Support
Remote network monitoring and management of entire
networks, including all devices like routers, firewalls,
VoIP, VLANs, VPNs etc. enables organizations to
optimize efficiency of their network infrastructure by
reducing network outages, improving throughput and
optimizing resource investments.

9. Service Desk Operations
Service Desk Operations

10. Service Desk Operations Transitioning voice and email technical support
desk operations to offshore center, helps
organizations realize incredible cost and
productivity benefits. Some of the common
support operations performed include
monitoring and managing helpdesk tickets,
escalations and real-time solutions for customers.

11. Storage & Backup Support

12. Storage and Backup
Support
Remote data center solutions encompass storage
and backup monitoring, enterprise storage area
networks, disaster recovery and contingency
planning, and designing and deploying SAN/NAS
solution architectures.

13. Release Management

14. Release management solutions ensure that
organizations are compliant with ITIL (Information
Technology Infrastructure Library) & ITSM (Information
Technology Service Management) standards. The
process details any changes initiated to an
organization’s infrastructure, from critical software and
hardware rollouts to fallback plans that can be
implemented in case of any contingencies.
Release Management

15. THANK YOU
KNOWARTH Technologies Pvt. Ltd.
Address: 11, Aryan Corporate Park, Nr. Shilaj Railway Crossing, Thaltej, Ahmedabad –
380059, Gujarat, INDIA
Email: marketing@knowarth.com | Website: www.knowarth.com
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