Basic \'Line Card\' of managed services and support solutions we offer.

1. Hardware Services
Harland Technology Services (HTS) provides a variety of contracted hardware maintenance services for a wide
range of computing and peripheral equipment including servers, workstations, thin client terminals, data
communication devices, printers, image scanners and Scantron proprietary hardware. Our multivendor hardware
services include support for major operating system platforms such as Windows, Unix, Citrix, Linux and others.
Several services can be combined to produce the optimum solution.
Onsite Service
Our Field Service Technicians are located in major metropolitan areas across the United States. They are employed
and trained by HTS and carry a territory specific inventory of spare parts. This allows us to deliver a consistent,
nationwide onsite service experience.
Depot and Advance Exchange Service
As a compliment to our Onsite Service, we provide contracted hardware maintenance services from our 27,000
square foot National Service Center. Depot agreements provide rapid repair and return service while Advance
Exchange agreements provide an overnight replacement device as a permanent swap.
Co-op Self Service
Our Field Service Technicians are supported by an impressive training, technical and parts support infrastructure.
That infrastructure is available to customers who choose to service their own environment.
Managed Services
ITManager, our suite of managed services, provides the fundamental support and risk remediation requirements
of modern networks. It is a perfect solution for customers with limited internal technical resources.
Network Administration Service
By combining our onsite hardware service with administrative support and proactive, remote network monitoring,
our Network Administration Service addresses core, day-to-day network support requirements including routine
account maintenance, proactive system health checks, issue resolution and more.
Backup and Recovery Services
Remote Backup Service relieves the pain of traditional backup routines by encrypting core data and moving it
via a secure connection to an offsite, SAS-70 certified data center where it is available for easy restoration.
System Recovery Service provides quick restoration and recovery of failed systems via software and hardware
that creates encrypted system images, which can be sent to a remote location or stored locally on a portable
device for offsite protection.
Security Services
Customers can address the growing level of network-related risk via a variety of HTS security services
including Managed Firewall, Web Content Filtering, SPAM Filtering, Vulnerability Assessment and Endpoint
Security – a managed anti-malware solution.
Managed Print Services
MPowerPrint, our managed print service solution, helps our customers manage printing costs by using secure,
state-of-the-art printer monitoring software to deliver proactive toner replenishment, onsite service and strategic
fleet planning. By outsourcing the management of their printer fleet, IT personnel are free to focus on other network
priorities and finance personnel receive the real, tangible data they need to understand their print-related costs.
Network Design and Implementation Services
Our solution design experts and strategically located implementation specialists can create custom hardware
and software solutions when upgrades, additions or reconfigurations are required.
Technology Refresh
We can assist customers with the purchase and installation of hardware at their location(s) to ensure their systems
are up-to-date and can run their software applications efficiently.
Software Partnerships
We partner with a number of software application providers to offer their customers the hardware solution to
accompany their software support.
Network Assessments
Our Applications Performance and Infrastructure Review is a service that analyzes a company’s network, servers,
workstations, software and their readiness to support software applications. This service consists of three distinct
phases: Information Gathering, Analysis and Report Generation.
For more information about our technology solutions, please send email to
omaha.marketing@harlandts.com or call 800.228.3628 x3114.
Harland Technology Services
800.228.3628
www.harlandtechnologyservices.com
www.scantron.com
Copyright © 2010 Scantron Corporation. All rights reserved. Harland Technology Services is a trademark of
Scantron Corporation. All other product names or brand names are trademarks and/or service marks
of their respective owners, may be registered, and should be treated appropriately.
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